Ordered mats on the 6th of march and still not received now late on the 16th march . Weak response from company . I can see a few similar comments/complaints about this company . Let’s Just hop... See more
Company replied
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Review summary
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Mats now delivered and look and fit great. 4 stars for quality and for Jack from customer service- a credit to the company Following this review my mats were made and dispatched. Nice response from... See more
Company replied
At Last, a “ Proper Company “ We recently bought some Car Mats from Carmats4u, what a pleasant change,completely bespoke, from choosing the colour,edge, logo, even the width of the heal protector! We’... See more
I have now had 5 sets of mats now 2 sets for my car one winter an one summer plus the wive has had the same but she recently got a new car so I ordered her a set plus a boot mat we are both really imp... See more
Arrived today a it late but probably because of Easter holidays Great quality and professional finish look great in my new car. Highly recommended shame they do not do a boot liner for my Leapmoto... See more
I recently received my boot liner from Carmats4u and I couldn’t be happier with it. The fit is absolutely perfect, as if it was made specifically for my car. The quality is outstanding—durable, we... See more
Top quality mats and a great fit in my MG ZT. I was kept fully uo to date on their progress from ordering to them being delivered and they are far better than previous fitted Mats I have bought from... See more
Good quality mats, fit well but was disappointed that I ordered (and paid for) personalised text but they arrived without this. Did not want the hassle of sending them back and then waiting longer to... See more
Company replied
Really impressed with these mats. I love that you can customise them, I opted for the stain protection and it was definitely worth it. They arrived quickly, and although the bag was open and one ma... See more
I initially left a 1-star review due to poor communication and was quite disappointed with my experience at the time. However, after posting my review, Jack reached out and took full ownership of... See more
Company replied
I ordered standard carpet car mats for my Clio MK5 from CarMats4u and I was pleasantly surprised. The mats are such a good quality! They have velcro on the bottom so they don't slide or move around du... See more
I used this company for car mats for our 2 Series and 3 series BMW really impressed, so ordered a boot too. Again everything went well and the quality of the product was very high, no hesitation in r... See more
The choice of colour combinations for the carpet, edging and stitching enables you to choose exactly what is right for your car. The quality is excellent with a thick strong pile, fit perfectly and lo... See more
I recently purchased a boot liner and carpet insert for my girlfriends Fiat 500. As with previous products I have bought from Carmats4U this was an excellent fit. In the past I have had boot liners... See more
First-class mats. I wanted rubber mats to cope with all this wet weather. These didn't disappoint. They fit perfectly. When they arrived, I removed the (inferior quality) carpet mats from my new car a... See more
Absolutely first class service! Mats for my BMW look great and excellent quality. I had an issue with my delivery and customer service were fantastic. Very helpful and efficient so big thanks to them... See more
Boot mat is just cheap garbage that doesnt even fit correctly , nothing rubber about it , its hard plastic that will scratch the interior over time. Tried calling them but no one answered. I try... See more
Company replied
I have received the 'Exclusive' 2850g/m² tailored mats for my brand new Kia Sportage, and I am incredibly impressed. The fit is absolutely flawless, dropping perfectly into place. The sheer density an... See more
Good company to buy car mats from,well made ,tailored to suit vehicle.Just as good as the original mats that came with car.Add extras if you want ,trim levels ,luxury,colours ,heel pads etc Waited... See more
Just changed my car and was looking for some decent mats and came across these. It was easy to order and personalise your own mats, when they came they were lush, I was impressed with the quality so... See more
I was unsure which boot liner to order so emailed the team with pictures of boot. Quick response with requested info ,great communication , excellent delivery time and top notch products. Would defini... See more
I chose this company because their car mats were manufactured in the UK. I was not disappointed and they are very well made and good quality
Very nice mats that fit Welland compliment my Audi TT. Quality product that was delivered promptly. Recommended without reservation
Great website great price fantastic product. Honda civic FK2 TYPE R. Mats fit perfectly ordered the executive rubber mats for a civic 2015-2017 and the fit is spot on. Quality is unbelievable better t... See more
Second time buying from Carmats4u and it’s just as good as the first. I used to pay over £100 for mats from dealerships that always wore thin and looked tatty quickly, I had my first set over a year b... See more
Just recieved our mats for our new car, I was kept up to date with the whole process with regular emails and tracking for delivery from Everi . The quality was excellent and fitted perfectly. I'd... See more
Having purchased from Carmats4u via amazon over 18 months ago, still very pleased with the standard mats. Drivers mat only showing a little wear around the Heal Protection. Decided to go for the upgra... See more
I was told the boot liner would be made to order so knew it would take about a week to come, but I got emails keeping me up to date with progress. Wish I had bought one for my previous car before I mo... See more
Would highly recommend. Have purchased car matts for the 2nd time recently and impressed with the quality and price. Fast dispatch and delivery.
I bought a set of mats and a boot mat for my mums volvo after she loved the mats I bought for our bmw xi4. The bmw we had found to be problematic due to the pedals, yet carmats4u they fitted perfect,... See more
Well made, great fit and edge stitching was excellent. Easy to clean hard wearing material. Im very pleased with them
My new car mats are very good and fit the boot perfectly. Good quality and durable. I ordered the additional carpeted mat too and the protector as I carry my golf clubs and trolley in it twice a week.... See more
Last update - Ordered with Jack at 1330 on Tuesday and the mats arrived at 1430 the next day. I went for the Platinum which are incredibly good quality. Thick and plush and lovely leather stitchi... See more
Company replied
Fantastic, well-made, durable mats. This is the fourth vehicle we've used them in, and they never wear out or look shabby
I had a great experience ordering my car mats from carmats4u. I had my company name printed on one set, and though I ordered a the cheaper versions, I'm really pleased with them.
A company whose excellent customer service has changed my review from a negative to a positive. Reached out to me and resolved issue with no quibble and I am likely to purchase more mats... See more
Company replied
Mats look cheap, very thin and all curled up at edges when fitted, £44 will never use again, dont waste your money, order 2000463707, now dont reply like i said wont use you again, way better mats onl... See more
Company replied
Easy to order, turned up on time, fitted perfectly, excellent value for money
Great service, mat is of good quality, fitted my car perfectly & was posted out quickly 10 out 10 from me
Got my car mats.love them very quick delivery. All fits beautifully...Will be ordering again soon.does Exactly what it say on the tin ..p.s.all of your staff.or fantastic.....
I ordered a full set of car mats and a boot liner for my new Nissan Qashquai at a reasonable price. The order took nearly 2 weeks to arrive although I now appreciate an express delivery o... See more
Company replied
Hello, I do want to write about my recent order for a Ds7 the mats fit perfectly very good quality. I do had some issues with the delivery but the customer support team helped me straight away. This i... See more
Excellent service from this very efficient company. The ordering process via the Carmats4u website was easy and quick, with plenty of choice as to quality and trims. Despite only specifying the econom... See more
Would love to leave a review but haven’t received the mats as yet. Appreciate some of the comments state there are delays but would have expected some update by now. Have emailed direct for a respo... See more
Company replied
Update: After posting my review, carmats4u contacted me directly to discuss the issues I had with the mats. They were genuinely interested in understanding and resolving the fitment issue... See more
Company replied
Easy to locate the size/shape of the boot liner to fit my car. Excellent quality and a good fit.
I ordered a car mat and waited 7 working days before chasing. I was advised via email that there had been a major production issue and that it would be sent out within 48 hours. The next day I receiv... See more
Company replied
Terrible service and cheap nasty mats ,waited nearly 2 weeks for a set of their so called “luxury” mats for my Astra van , Supposed to be supplied with manufacturer appropriate hold down fittings,whi... See more
Company replied
Mats fitted perfectly and delivery was quick. I'm especially pleased with the fitted boot mat. I wished I'd found this earlier as I would have bought one when my car was new. I have a Qasquai so often... See more
Not very impressed. Paid extra for the luxury mats but still rather thin overall. Other suppliers have provided significantly thicker premium mats in the past. Postage etc all ok and quick, response t... See more
Company replied
great service exceptional quality makes a great car stand out even more will definitely recommend
Ordered last Thursday (so a week ago now) and zero update on order progress and a vague email about order tracking when I enquired about the status of my order. Then an excuse of "outages at the facto... See more
Company replied
Company details
Contact info
Unit 2, Hassall Road, Skegness Industrial Estate, PE25 3TB, Skegness, United Kingdom
- 01754 763457
- info@carmats4u.com
- carmats4u.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb fit, Great Quality.
Car mats arrived in pristine condition. Fit like a glove an are doing a great job. Great customer service & dispatch time. Many thanks. Will use again in the future
15 March 2026
Unprompted review
Absolutely first class service
Absolutely first class service! Mats for my BMW look great and excellent quality. I had an issue with my delivery and customer service were fantastic. Very helpful and efficient so big thanks to them.
30 March 2026
Unprompted review
Superb value for money!
I recently purchased car mats from Carmats4u, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, professional, and exceeded my expectations.
The ordering process was simple and user-friendly, with plenty of options to customise the mats exactly how I wanted. The quality of the mats themselves is outstanding — they fit perfectly in my car, look fantastic, and feel very durable.
Delivery was prompt, from when the mats were made, and the mats arrived well-packaged and in perfect condition. It’s clear that attention to detail and customer satisfaction are top priorities for this company.
Overall, I highly recommend Carmats4u to anyone looking for high-quality, custom-fit car mats. Excellent product, great service, and superb value for money!
19 March 2026
Unprompted review
Great service Great quality
Great service, mat is of good quality, fitted my car perfectly & was posted out quickly 10 out 10 from me
21 March 2026
Unprompted review
Recommend so highly i bought mum some after she loved mine
I bought a set of mats and a boot mat for my mums volvo after she loved the mats I bought for our bmw xi4. The bmw we had found to be problematic due to the pedals, yet carmats4u they fitted perfect, are great price and the edging matched the colour of the car. I thought I would go crazy and added colour edging and colour heel mat for mum. I know she will love them and I feel so confident that they will fit perfectly.
28 March 2026
Unprompted review
I would strongly advise not ordering…
I would strongly advise not ordering from this company.
I placed an order on 24th March and paid £10 for next day delivery (1–2 days before 1pm) for a boot mat...
The only communication I have received from them was on 26th March, which said:
“Thank you for your recent order with us. We regret to inform you that the specific bootliner you purchased is currently out of stock due to high demand.
We expect new stock to arrive in approximately 2 weeks… Alternatively, we can offer you a diamond rubber boot mat as a substitute, which is in stock and can be dispatched ASAP…
Please let us know which option you would prefer.”
I was happy to accept the alternative diamond rubber boot mat, but the link in their email did not work, so I replied directly by email.
Since then, it is now 30th March, and I have:
Received no product
Had no confirmation that the alternative has been processed
Received no replies to multiple emails
Tried calling them on 01754 613974, but the phone just rings with no answer
I don’t usually leave negative reviews, but this has now gone too far. My order is 6 days late, despite paying for next day delivery, and I have had zero updates or communication.
At this point, it’s honestly taking the mick.
I have given them additional time to respond after my last email, but still nothing. If I do not hear back by tomorrow, I will be contacting my bank and reporting this as a potential fraud case.
Very disappointing experience... avoid this company.
24 March 2026
Unprompted review
Reply from Carmats4u
Hi Philippa,
Thank you for reaching out. Yes, you're right we're having some delays in responding to customers due to the huge amount of orders and emails we're receiving at the moment.
I can tell you the order was sent to production as requested and will be out for delivery around Wednesday. It's taking a little longer as the item you chose is made to order rather than being a stock item.
I will reach out to you directly to confirm the above but if you need me in the meantime, be sure to reach out via email. My email address is jamie.barke@uniqueproductsuk.com
I will speak to you shortly.
Kind regards,
Jamie Barke
Managing Director
Don’t expect a speedy delivery.
Ordered on the 19th March. No sign of them yet and no correspondence.
Courier still not received.
Used other providers before without these kind of delays.
30 March 2026
Unprompted review
Reply from Carmats4u
Hi Jon,
We've discovered today that a number of customers have not received the confirmation email when they placed their order. This email includes a link to www.carmats4u.com/track-my-order which allows you to track internally your order.
Unlike our competitors, we allow granular tracking right through the production facility. This is helpful, especially as we provide you the option to request a priority dispatch in cases where the delivery might be taking a little longer than expected.
Looking at the order details, I can you ordered Economy which we ESTIMATE to take around 7 working days. This means delivery should have been made by tomorrow. Looking at the internal tracking, it has passed through the final stages of production today:
026-03-30 14:53:27 Fixings by Guy B
However, it still needs to pass through quality control which due to higher than normal volumes, is taking a little longer than usual. This means whilst delivery could be tomorrow, it may be Wednesday.
We provide estimates rather than set deadlines just in case we beat or exceed the delivery window. As we make everything to order right here in the UK, sometimes we can exceed the delivery window but we do keep our customers updated via www.carmats4u.com/contact and www.carmats4u.com/track-my-order
Fingers crossed for delivery tomorrow. Ideally it will be delivered would be within the estimated 7 working days, but be prepared it might be Wednesday. Once it leaves us, the tracking number we provided you will also update as 'collected' and it should be delivered the following working day as we're currently upgrading all Economy deliveries automatically.
I hope this information is helpful and if you need me at all, my email address is jack.hill@uniqueproductsuk.com
Kind regards,
Jack Hill
Really impressed with these mats
Really impressed with these mats. I love that you can customise them, I opted for the stain protection and it was definitely worth it.
They arrived quickly, and although the bag was open and one mat was missing, the company sorted it straight away and sent a replacement out really quickly, which was great customer service.
The mats themselves fit perfectly and feel really well made. The backing is nice and grippy so they don’t move around at all, which makes a big difference.
Great quality for the price, would 100% recommend and wouldn’t hesitate to order again
23 March 2026
Unprompted review
Late and very poor communication 2000464750 order
2000464750 order
I ordered premium rubber mats and premium boot mat on 19 March. They have still not been despatched 29th March. I wrote asking for priority delivery but got a standard reply that they are busy and you'll get them soon. No mention when they will be despatched nor if they will be sent for next day delivery.
The updates on the website say that they are running 3 days behind. Their website should indicate how longer after placing order are you likely to receive them. It implies it's 3-7 working days for standard delivery but is that from date of order or date produced. If its date produced how long does it take to make. Much clearer delivery information would ensure customers are aware of when they will arrive and stop negative comments. Get your act together.
Update 30 March 2026
Tracking shows that Evri still does not have the item. Jack's reply to my review says that delivery should still happen tomorrow as planned! I will update with progress. I used the link to see where I can request priority delivery but I cannot see anywhere to do this. As I requested this in my chaser email to Csrmars4U which they replied to saying it was progressing, why could they not requested the priority delivery fir me? That would have been better customer service. I'll update again tomorrow.
29 March 2026
Unprompted review
Reply from Carmats4u
Hi Paul,
Thank you for getting in touch. Looking at the order, I can see order was processed on the 20th of March which is the first working day of production.
Looking deeper, I can see you chose 'Economy' delivery, this roughly takes around 7 working days to deliver. With this in mind, delivery can take up to the full 7 working days, especially during busy periods.
Our estimated delivery window allows up to tomorrow as the last working day for delivery. Looking at the internal tracking, the item is moving and should still be delivered on time, within your delivery window.
We did send you an email which explains the production process, the same email also gives you an idea on when to expect the order. Did you receive this? Sometimes it can hit your junk folder.
Typically, deliveries arrive within 5 working days outside of peak time, but as explained on our website (at the checkout under shipping policy), during busy periods, delivery may be later or earlier than predicted.
As a proud UK manufacturer, we offer a full bespoke service. We literally cut, style and apply finishes based on your exact order requirements. We make everything from scratch, for you. This is why it can take longer during busy periods.
So why is it taking the full 7 working days? March has proven to be exceptionally busy this year due to the new car vehicle registrations being released. That means a lot of our customers have ordered new cars and of course, as a result, they need car mats. We did of course react to the higher order volumes, by placing extra shifts, late evenings etc to try and keep as close to the estimated delivery window.
We do our best to keep our customers up to date which is why you can check the progress of your order anytime via www.carmats4u.com/track-my-order
You can also using the link above, request a priority dispatch directly to the factory facility. (You don't need to email us to do this, the website allows you to request this from the production managers directly).
So hopefully I have provided enough information to clarify our delivery times? The delivery window we provided for Economy is around 7 working days from the moment it hits production. Tomorrow is the last day of that delivery window.
I am here if you need to speak to me directly. My email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
Mats look cheap
Mats look cheap, very thin and all curled up at edges when fitted, £44 will never use again, dont waste your money, order 2000463707, now dont reply like i said wont use you again, way better mats online from others,
27 March 2026
Unprompted review
Reply from Carmats4u
Hi Bob,
Thank you for providing your order number. For me to assist you with your order, can you please send me a quick email displaying the issue so we can rectify this? Again, if the product is faulty, we will replace this free of charge. We will also provide a free upgrade as part of the service.
Again, my email address is jamie.barke@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jamie Barke
Managing Director
------------------------------------------------------
Hi Bob,
I'm sorry to hear there's an issue with your order. Please can you provide me with an order number so I can confirm you've ordered with us?
If there's any issues with quality / fitting, we would resolve this quickly and at no cost to yourself. Mats should never curl so if this is happening, the mats would be deemed as faulty and a replacement set would be sent on urgent to your address.
Please if you can send me a quick photo of the issue and your order number, I will investigate it right away.
My email address is jamie.barke@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jamie Barke
Managing Director
The policy product is not true what is written on their website
I had a bad experience with Carmats4u. Two weeks ago ago I bought my car mat Michelin apparently. The quality is so thin like a cardboard It creases very easily, and I have the photos to prove it .on their website they show:Not completely satisfied? Return your order within 60 days in original condition for a full refund. 4x longer than industry standard, but in reality they ask for photos confirming the product is damaged, and if it isn’t damaged but you’re not satisfied with the quality, they ask you to send the product back at your own expense, even though theire says something completely different. I call this a scam . I bought another car mat but after this experience I cancelled immediately my order . Never I’m getting in to this website . The customer service is good but not helpful , they repeat the same thing like a robot . The customer service called to resolve the issue not to hear the same sentence . I emailed them few times . The same response
27 March 2026
Unprompted review
Reply from Carmats4u
Hey Resi,
Thanks for reaching out. For me to assist you, can you please provide your order number so we can confirm you've ordered with us?
If you have ordered with us then first of all, I want to confirm you do have up to 60 days to return your product. This is indeed clear on our website. We also offer a free exchange for items that don't fit perfectly.
However in this case, it sounds like you've ordered the entry level carpet and you were potentially looking for something thicker? Again, our website does confirm free returns are applicable if the goods don't fit the vehicle you've ordered for. That's our perfect fit guarantee. In cases where you want to change the colour or grade, we do give you 60 days to do this but returns are typically covered by the customer.
As customer satisfaction matters to us, we'd be happy on this occasion to exchange the mats for something you'd prefer for free, regardless of fit.
If you'd like to contact me directly via email, I'd be happy to discuss possible options. My email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
Excellent value and efficient and…
Excellent value and efficient and friendly service will definitely use again
25 March 2026
Unprompted review
Ordered last Thursday (so a week ago…
Ordered last Thursday (so a week ago now) and zero update on order progress and a vague email about order tracking when I enquired about the status of my order. Then an excuse of "outages at the factory" and "expect an additional 48hours to the estimated time"..... despite absolutely no estimate being provided. Sent a further email and it wasn't even responded to. Very disappointing
26 March 2026
Unprompted review
Reply from Carmats4u
Hey Chris,
Thank you for reaching out. I've looked at the internal tracking and I can see the item is due to leave us today and may be with you tomorrow so we're currently still running on time for your order.
As per your chosen delivery method 'Economy' this takes around 7 working days for delivery and we're currently on the 6th working day with delivery expected on or before Monday the 30th of March.
Did you know you can the order via www.carmats4u.com/track-my-order
Using the link above, you can get regular updates on where exactly the order is in production. This is really handy, rather than just waiting for the courier to confirm collection.
As the order was placed by yourself at just before 5pm last Thursday, it wasn't sent to production until it's first working day, which was the following Friday.
We have had some small delays this week due to an outage but we've quickly recovered and deliveries are now running on time. Your order should still arrive within the 7 working day period as planned.
I hope this information is helpful to you and apologies for any confusion there. We really do care about the service our customers receive from us so if you would like to speak to me directly, my email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
The mats and boot liner I ordered are…
Update:
After posting my review, carmats4u contacted me directly to discuss the issues I had with the mats.
They were genuinely interested in understanding and resolving the fitment issues I was having and went out of their way to find a solution for me.
Based on this experience, I found their customer service to be fantastic - I've therefore updated my original review to reflect the excellent service I received.
Original Review:
The mats and boot liner I ordered are mediocre at best. I got the Michelin mats option, they do fit but they’re thin and the rubber section on the drivers mat constantly catches the heel of your foot. I have average men’s size 10 feet so plainly the runner insert is badly positioned in relation to the peddles.
The boot liner was just a piece of moulded plastic, thin, slippery and actually didn’t fit properly at all.
Lastly, delivery is very misleading. The stated delivery is from the time they’ve made it and dispatched it which in my case took over three weeks - if I’d have known that when ordering I wouldn’t have bothered as I wanted them quickly.
I’ve had to reorder mats and boot liner from a different company and these are going in the bin - such a shame as I had high hopes.
25 March 2026
Unprompted review
Reply from Carmats4u
Hey Trevor,
We're sorry to hear you're not satisfied with the mats and boot liner you have received from us. This is a surprise to us as the combination you've ordered with us is one of our most popular.
But lets dive in to see what we can do. First of all, the position of the heel pad. If the heel pad is positioned in way that makes driving difficult for you, then we can supply a new drivers mat with the heel pad located further forward. Would this help?
Secondly, you mention about the boot liner. Yes, as described on the website, this is manufactured from a heavy duty PVC material which means it will last for at least 10 years. The material is very easy to clean and maintain and it also doesn't stain.
In respect of fit of the boot liner, we guarantee a perfect fit or free return / exchange. If the item doesn't fit as expected, it's likely you need a different generation / model which we can help you with.
Finally, it sounds like there was a delay which some customers who placed their order at the start of the month felt. I'm so sorry about this. We had nearly 2000 orders more than we expected and this could a ripple of delays throughout the production facility. We've been working extended hours to help us catchup and weekends.
So again, if you wish to return the mats or exchange them, this is not a problem. We offer lots of different varieties for all budgets.
If you would like to reach out to me directly, I'd be more than happy to assist you further. My email address is jamie.barke@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jamie Barke
Managing Director
I recently ordered the premium car mat
I recently ordered a premium car mat set for £80 for my Vauxhall Grandland placing the order on 14th March, and it arrived today. I’ll admit I was a bit concerned after seeing quite a few negative reviews, especially regarding delivery times.
That said, while the delivery was slightly later than expected, I’m really happy with the product itself. The quality is very good — the mats feel durable, well-made, and definitely worth the price. They fit nicely and give the car a much more warmer feeling.
Overall, despite the slight delay and initial worries, I’m pleased with my purchase and would recommend them and will defo buy from them again in the future.
25 March 2026
Unprompted review
Arrived late. But the product quality is good.
25 March 2026
Unprompted review
Delayed Order - Exceptional Support Response
** UPDATE - March 26 2026 **
Received contact from the managing director within the same day of raising my concern here on TrustPilot.
They took ownership of the situation and offered an apology for the experience thus far. An exceptional solution was provided and I was able to see an immediate effect of this, essentially they kept to their word.
I have received confirmation that the items ordered are being shipped via DPD, and should arrive shortly.
Whilst problems can occur with any company - it's how they respond to a poor customer experience that truly shows their business conduct. Based on the response from the managing director - I can safely say they put the customer first.
Feedback was provided about my experience, which they intend to action and make improvements, so that's a bonus too.
Recommended.
** Initial Review - March 25 2026 **
Placed an order on the 9th of March for a set of car mats for two vehicles, it’s now the 25th of March and my order hasn’t shifted from stage 1 of 3.
Contacted customer support by email on the 16th of March only to receive an automated response with link to check order status on website.
Second attempt to contact support 22nd of March, met with a massive paragraph outlining their excuse for the delay, along with a request to wait — just another 48 hours — for the dispatch of orders. Those 48 hours expired yesterday, March 24th. The support team must be sending these en masse as any effort to check my order would show no dispatch time, and it’s not in production.
Third attempt to contact support 25th March by phone - since I'm fed up now of waiting - all of a sudden it's now just waiting on a label to be created and the order will be with me by the end of the week. Yet the website doesn't change at all to reflect this - still stage 1 of 3.
I am not confident that I'll get my order by the end of the week. It's a fairly dismal experience having to contact the company three times to get them to shift things along.
What an awful experience. Do not recommend.
Order ID 2000460315
25 March 2026
Unprompted review
Reply from Carmats4u
Hi Stephen,
I have since emailed you directly. I also spotted you might have missed our order tracking page?
www.carmats4u.com/track-my-order which shows you the latest tracking internally. The issue with stage 1 only showing via your email was simply the missing tracking link.
Our internal tracking shows progress throughout the factory. You can also request immediate dispatch / help via the track my order page without having to email us directly.
Since my email, we've concluded that the tracking ID was not automatically added to your order at the point of dispatch so this prevents us tracking the order any further with the courier. We have however, immediately actioned a replacement and a new tracking ID will be added today manually to ensure it's passed over and is indeed trackable via the couriers website.
Please look out for my email and respond as and when you have a moment.
Kind regards,
Jamie Barke
Managing Director
-----------------------------------------------------------------
Hi Stephen,
Thank you for providing the order number, this has been really helpful.
So I've looked into the order and I can see the issue. The order was indeed manufactured and it was sent to dispatch. However, as the delivery location is Ireland, these are handled differently in terms of courier collection. Normally labels are created at the point of the order being processed, but any orders that are due for delivery to Ireland, the labels are created upon dispatch.
So reading the internal tracking, the order was packed and dispatched, the missing link however is the tracking number being assigned. Our internal systems will only show movement once the tracking number has been assigned. This is a serious issue as without the tracking ID, we can't confirm the order ever made it to the courier.
So what I'm going to do for you is issue with a replacement to be sent to you at no extra cost. In the meantime, I will reach out to you directly via email to talk about what we will do to resolve this with you.
Please accept my sincerest apologies for this. We need to look at the internal tracking process to ensure all orders, especially those that are not UK bound are still fully trackable.
Our internal tracking shows the following:
2026-03-10 11:09:45 Sales - Alisha
2026-03-13 11:21:46 Nesting - Dean
2026-03-13 13:01:08 Nesting - Jamie
2026-03-14 09:28:16 Cutting - Russ
2026-03-16 08:08:02 Cutting - Scott
2026-03-16 17:18:16 Welding - Shane
2026-03-17 14:25:05 Sewing - Frances
2026-03-17 18:35:36 Fixings - Aaron
2026-03-18 06:17:34 Welding - David
2026-03-18 12:20:35 Sewing - Mellisa
2026-03-20 11:35:12 Packing - Miles
As you can see, the order has been moving but there's no further information upon dispatch. This is what we need to resolve now.
I'll be in touch via email in a moment with a satisfactory outcome.
Kind regards,
Jamie Barke
Managing Director
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Hi Stephen,
Jamie Barke here, the managing director. Can you provide me with the order number please so I can see the exact reason/s for the delay?
Please provide this ASAP and I will jump straight on this for you.
Kind regards,
Jamie Barke
Managing Director
Very professional company
Very professional company
Boot liner for Mitsubishi shogun fitted perfect and really nice finish
10 March 2026
Unprompted review
This is a highly principled company to deal with which I highly recommend
I unfortunately gave this company a one star review yesterday due to a misunderstanding with the order. The company have come back to me today and this matter has been resolved ànd I am now to receive the rubber boot mat for my Dacia Jogger which I thought I had ordered. The company have been very fair and have even allowed me to keep the floor mats which they originally sent me which shows the good principles that this company deals with its customers. I hope that my initial review is removed by trustpilot as the matter has been totally resolved to my satisfaction ànd I would highly recommend this company to any prospective customers
24 March 2026
Unprompted review
Reply from Carmats4u
Hi David,
I'm very confused by your review as looking at the order, you did choose to order car mats, not a boot mat:
To fit Dacia Jogger (2021 - Present) Rubber Car Mats
Looking at the delivery window you chose (7 working days), as you ordered car mats on the Sunday, these were put into production on the following Monday which was the first working day. I can see the mats were indeed delivered yesterday which was the 7th working day so delivery was made on time.
If the route of the complaint here is that you thought you had ordered a rubber boot mat from us and you're disappointed to learn you had ordered car mats instead, then I'm really sad to read such comments. Especially when I read delivery was also made on time.
I don't know if you're aware but we do allow free returns / exchange so if you're looking for a rubber boot mat, we would have been more than happy to exchange the mats for you at no cost.
Finally, in respect of the price and what you paid on ebay. It's very likely you paid less, that will be down to where the products you purchased are actually sourced from and indeed the materials they are made from. Our rubber materials are REACH certified which means they're sourced and manufactured from 100% rubber materials which will not pose a health hazard. Our rubber materials are also very durable and will indeed outlast chose cheaper alternatives you talk about.
So please, I would ask that you reach out to myself directly so we can look at resolving your issue. We're here to help and will resolve all issues quickly, even if you had decided to order elsewhere.
My email address is jack.hill@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jack Hill
These are quality car mats
These are quality car mats, i've ordered two sets now for both of our cars, they fit perfectly and are colour matched to suit each vehicle.
We had issues with our local Volvo car dealer so we used Carmats4U, a far better service keeping us updated during the ordering and delivery process, would definetly recommend and use again.
26 February 2026
Unprompted review
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