Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... See more
Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more
Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more
Company details
Information provided by various external sources
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Contact info
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Ireland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Excellent customer service from…
Excellent customer service from Michael, went above and beyond to find me a last years pair of sandals.
3 April 2026
Reply from Carl Scarpa
Hi Maria,
Thank you so much for taking the time to leave such a kind review!
We are always happy to help find your perfect pair and we are so glad that we were able to do that for you.
Please dont hesitate to reach out should you ever require further assistance!
Best Regards,
Michael
Carl Scarpa Customer Service
These sandals are so comfortable as…
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several years ago. The sandals arrive just so quickly I was amazed. My granddaughter tried them on,--- I very nearly lost them that day. True. She is 22, I am 82.
26 March 2026
Shoes was too big
Shoes was too big, it did not feel and look like a Carl Scrapra shoes. It did not look right.
All my shoes is from Carl Scrapra but this last purchase is returning.
1 April 2026
Reply from Carl Scarpa
Hi Merlene,
Thanks so much for taking the time to leave a review.
We are sorry to hear that your shoes weren't the right fit on this occasion
If you would like specific measurements for any of our shoes please don't hesitate to reach out so that we can help you find your perfect pair!
Best Regards,
Michael
Excellent customer service from…
Excellent customer service from Michael. Quick delivery and perfect loafers. Soft leather and comfortable soles. Best I’ve bought in a long time.
27 March 2026
Had to return lovely shoes as too big
Had to return lovely shoes as too big. Long for half sizes!!! Return is taking a long time. I don’t know why this is the case.🤷♀️
27 March 2026
Reply from Carl Scarpa
Hi Di,
Thank you for your review. We're sorry to hear that the shoes were too big on this occasion. Please let us know if you ever have any questions on sizing to help you find your perfect pair!
Regarding your return, we can confirm that your item was received back on 31/03 and your refund was processed on 08/04. As outlined in our returns policy, refunds can take up to 14 working days to be completed. However, we always aim to process them as quickly as possible, and in this case your refund was completed well within that timeframe.
Please don't hesitate to reach out should you have any questions.
Warm Regards,
Michael
Delivered promptly
Delivered promptly. Unfortunately the shoes were not as appealing as they seemed on the website. Have been returned although I got no receipt for the return and I’m now a little anxious that I’ve no proof if the money isn’t refunded. I’m sure it will be but the receipt gives a little reassurance.
20 March 2026
Took too long for a refund
Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. After the call it was processed within 48 hours. Not good as far as I’m concerned. Would definitely not buy again online.
11 March 2026
Reply from Carl Scarpa
Hi There,
Thank you for your feedback, and we're really glad to hear that you found the ordering process easy and that our Limerick team looked after you so well, we’ll be sure to pass that on to the team!
Regarding your refund, as outlined in our returns policy, refunds can take up to 14 working days to be processed once items are returned to us. In this case, your refund was completed within 6 working days, which was well within our stated timeframe.
That said, we completely understand that waiting for a refund can be frustrating, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if we can help with anything!
Kind Regards,
Michael
Great wedge shoes
Great shoes, really comfortable and very tempted to get other colours too!
18 March 2026
Reply from Carl Scarpa
Hi Brid,
Thank you for taking the time to leave a review.
We are sorry to hear that your shoes were tight fitting. We are always happy to help you find your perfect pair so please feel free to reach out should you have any questions on fit, sizing or anything else.
Kind Regards,
Michael
Good customer service
12 March 2026
Visited the Winchester store today and…
Visited the Winchester store today and had a wonderful experience with Philippa who fitted me with a great new pair of boots. They are so soft and comfy. Thank you Philippa for your service.
14 March 2026
Unprompted review
Brilliant service
Can't fault them. I love their shoes but had to return my last pair. Not the company's fault, I have small feet and pull-ons were just too big. The size three fit me if they have laces...
No problem with returns.
Customer service is second to none.
4 March 2026
Reply from Carl Scarpa
Hi Susan,
Thank you so much for your kind review!
We are glad to hear that you loved the shoes but it is unfortunate that you had to return them.
We are always happy to help with any sizing queries so please don't hesitate to reach out should you have any questions to help you find your perfect pair!
Warm Regards,
Michael
Carl Scarpa Customer Service
Awful customer service!
Awful , Awful customer service !
I’m a local resident and have visited this shop a few times. Unfortunately, the customer service from the current shop assistant/manager is very rude and unprofessional. She often makes faces, mutters behind customers’ backs, and seems annoyed when people try items but don’t buy.
This morning I tried two pairs of boots but they didn’t have my size. As I was leaving after saying thank you, I heard her muttering “oh my God” behind me in an annoyed tone. It felt very disrespectful.
It’s disappointing to experience this in an independent shop in central Bath. Previously there was a lovely blonde lady working there who was welcoming and professional, but the current atmosphere is completely different. I won’t be returning while she is working there.
12 March 2026
Unprompted review
The most comfortable shoes and boots I…
The most comfortable shoes and boots I have ever worn.
2 March 2026
Collection from Grafton Street shop
Collection from Grafton Street shop. The very helpful staff helped me find an alternative size of the boots I'd chosen. The staff were professional, patient and friendly. I love my new boots, so it was a great experience all round. Thank you.
26 February 2026
Already reviewed
Already reviewed! Excellent comfortable, stylish and well made boots. Great with skirts or trousers. ❤️
17 February 2026
The staff were so polite, knew their stuff and a pleasure to deal with
The staff, the ease of refund
and general ambience
12 February 2026
Great, boot's, & great style, love them,
Great boot's, very stylish 5 star, thanx carl scarpa
3 February 2026
Love the shoes but soooo sorry your…
Love the shoes but soooo sorry your Richmond branch closed.
12 February 2026
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