e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service from Aaron, Hayley & the team

Great service from Aaron and Hayley - from beginning to end l, I was shown patience and care for detail with replies quick and accurate to any queries that I had.

Each went above and beyond to get me in the car I wanted, at the right price within a short timeframe.

Excellent service, will use again, 100%

26 November 2025
Unprompted review
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Reply from e-car lease

Many thanks Derren for the great review and kind comments for Aaron and Hayley in our team. As a family business, we are keen to ensure that our customers receive the best possible service including price and response times.

Enjoy the new EV now that it has been delivered !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from e-car lease. My contact James was very knowledgeable about the car I was interested in, and the whole lease process that he explained to me as someone new to lease hire. James was quick to respond to my enquiries and always ready to help. The follow up service from Nicola has also been excellent. I will recommend their service with confidence.

21 November 2025
Unprompted review
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Reply from e-car lease

We couldn't really ask for better feedback Raymond. We do appreciate you taking the time to recognise our electric car leasing team, especially James (in EV sales) and Nic (in our customer experience team). We are passionate about what we do!

If you need anything further, just us know. Enjoy the EV.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Dealing with Mike was a pleasure

I dealt with Mike and his service was superb. From enquiry to changing specifics on the car, nothing was too much trouble. I needed a car asap and they sorted me out and it was delivered in under two weeks from enquiry. Could not recommend e-car more!

24 October 2025
Unprompted review
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Reply from e-car lease

Great to hear that Mike (in our EV sales team) was able deliver such as positive response for you Andy. Exactly what we want to hear from our customers. And nice to hear that the we delivered such an expedient response / delivery.

If you need anything further, do let us know.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Such lovely and professional staff and no fuss at all. Kept updated every step of the way.

19 November 2025
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Reply from e-car lease

Thank you for taking the time to detail your electric car leasing experience with our team. Very much appreciated. And a bigger thanks for recognising the efforts of our team; we genuinely want to set standards for EVs in the UK.

As ever, just let us know if you need anything further for your fleet.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Super easy

Super easy, super efficient and super helpful! Clear info from start to finish and sooooo happy with my new car!

19 November 2025
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Reply from e-car lease

What an amazing review Elise. We appreciate the kind and positive feedback about our electric car lease team. This is the result we want every time!

Enjoy the new car. Just let us know if anything else required.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Leased a Cupra Born at a competitive…

Leased a Cupra Born at a competitive price and the delivery promise was adhered to. Many thanks.

19 November 2025
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Reply from e-car lease

Thank you for using our electric car leasing team for supplying your new car. Great to hear we managed this transaction so effectively and provided a great deal for you.

Enjoy the new EV!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Really happy with E-Car Lease

Really happy with E-Car Lease — the team were super polite and helpful all the way through. The process was easy, communication was great, and everything went smoothly. Would definitely use them again and recommend to anyone thinking about leasing an electric car!

21 October 2025
Unprompted review
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Reply from e-car lease

We appreciate the great feedback for our electric car leasing team David. Thank you for taking the time to put this together. We do our best to be both personable yet professional, helping our personal and business customers to take the leap into the electric journey. So pleased this went well for you.

Here if you need us further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very smooth and helpful service throughout!

All the service I have received from E-Car Lease has been very professional, timely and helpful. Particularly would like to highly recommend Mike Crompton. He helped me secure my lease vehicle as he always was available to answer any questions I had about the car etc and the process involved in leasing. Very pleased with the E-Car Lease, thank you!!

4 November 2025
Unprompted review
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Reply from e-car lease

Thank you so much for the great review Dr Rose. We really appreciate you taking the time to detail your electric car leasing experience with us. And a big thanks for recognising the efforts of Mike in our EV sales team. Very kind of you.

The process doesn’t end here. Just touch base if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Having shopped around in this competitive electric car lease market…

Having shopped around in this competitive company car lease market, they were, by far, the most competitive. They offered friendly and expert advice with a really well managed process to back it up. I've already recommended them to a couple of contacts who are looking at leasing electric cars through their respective companies.

6 October 2025
Unprompted review
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Reply from e-car lease

Thank you for the great insight into your electric car leasing journey with us Dom. Our team endeavour to set standards for EV procurement but to hear that from our customers is always appreciated.

Enjoy the new car. We hope it serves your business well.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Due to a change in circumstances i…

Due to a change in circumstances i required a replacement car quickly. Paul selected cars that were in stock and that would suit my needs. The whole process was turned around in 3 weeks and ive just taken delivery of my new car. Great service and advice

30 October 2025
Unprompted review
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Reply from e-car lease

Thank you for the detailed review of your experience - we really appreciate it. Having access to excellent EV cars in stock is what we thrive on so it is great that Paul could sort this replacement car out for you.

Get back in touch if you need any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great Communication

Great communications at all times from this company, especially a chap called Mike. It made all the difference and was in stark contrast to a different lease company. Super car too. Thanks.

30 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks for the positive comments on the service we offer on our EVs. Mike and the team are valued for their efforts so thank you for acknowledging this.

Enjoy the Cupra and get back in touch if you need us

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Review

The person sent out was very very polite, really friendly, only criticism we had to help him get to a train station near by.

24 October 2025
Unprompted review
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Reply from e-car lease

Whilst most of our work concentrates on sourcing the vehicle and making sure it is the right one for the customer, we also rely on the delivery company. It seems you did have good service from the driver despite having to assist him - which actually makes you a 'good samaritan' so thank you.

The most important thing is you have your new car - enjoy it !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great driver/Great handover

29 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for taking the time to post this 5 star review - we really appreciate it. Now that your BYD has been delivered safely, we are here if you have any further queries on your EV.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Complete transparency from start to…

Complete transparency from start to finish. A pleasure to deal with

29 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks for the great review of our family business. It was a pleasure to be given the opportunity to source the new EV for your business.

If do need anything further, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Dealt with Lee in sales and Sarah in…

Dealt with Lee in sales and Sarah in admin. The Service was 5 star from start to finish, and very competitive in their price, would recommend this firm as one off the best I have ever dealt with, thanks to you all.

27 October 2025
Unprompted review
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Reply from e-car lease

Thank you so much for taking the time to review our leasing services. Both Lee and Sarah are an integral part of what we do here at e-car lease, so we do appreciate you recognising their efforts. And of course, thank you for choosing us to supply your new lease vehicle!

Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Helpful friendly and informative

Helpful friendly and informative
Would definitely recommend

23 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the positive feedback Cathy. It’s great to hear that our team delivered just a careful and considerate approach with your new electric car lease.

Just let us know if anything else required.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Highly recommend for e-vehicle leases

Exceptional service and assistance in finding the right vehicle and deal for our e-fleet.

24 October 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the 5 star Russell. We aim to be the UK's leading electric car leasing broker and we can only achieve that with great reviews like yours. Thank you for recognising our efforts and for placing your trust in our business.

The process doesn’t end here. Just get in touch for anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Spoke with Aaron and Hayley very…

Spoke with Aaron and Hayley very friendly efficient service from the team I'll definitely be using e-car again for the next vehicles.

21 October 2025
Unprompted review
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Reply from e-car lease

Thank you for the fantastic review. We really appreciate you utilising our EV procurement services to update your fleet. Delivering a robust electric car lease experience is paramount to us. And thanks for recognising both Aaron and Hayley’s contributions too.

Here if you need anything further. Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Never has leasing been so easy....

From the first contact with our agent Ryan, we were blown away with the service, the price was the best around, everything was explained clearly, we never felt we were a nuisance even when asking random questions, all replies were speedy and polite. Honestly it was perfect. Highly recommended company to deal with.

26 September 2025
Unprompted review
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Reply from e-car lease

What a lovely review for Ryan, in our electric car leasing team. Delivering this type of service and experience is exactly what we are all about.

Enjoy the new EV. Always here if you need any further assistance.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great stress free experience

For a non car person I had a great experience from start to finish. They listened to my requirements and responded in a timely and professional manner.

30 September 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thanks for the feedback David. Really rewarding to know that our team managed this EV transaction so considerately. It is always our aim to ensure that the leasing process is an efficient but robust one.

Enjoy the new car and the electric journey. Get in touch if you need us further.


Phil King
Service Director
CarLease UK / e-car lease

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