Opodo Reviews 75

Absolutely iniquitous. I chose not to sign up for their 'Prime' or any other additional levels of service, complete my booking, enter card details and am notified 'the search has failed. Try again'. I continue, and suddenly fares that were £150 each are £250 each. This evening I've learned an important lesson: never to use Opodo in future.

We had a terrible experience with Green Motion Portugal. ,Despite a confirmed booking, they left us stranded at the airport on 8th April because we arrived after closing hours — something they knew when accepting the reservation.

We weren’t the only ones — another young family was left in the same situation. We booked through Opodo, yet neither company has taken responsibility or given us a refund.

Completely unacceptable. Avoid.

Misleading customers , made a booking flights , offered free trial for 30 days , in 24 hours they charged £ 99.99 . After arguing with customers services they now offer £ 46 refund , but they don’t accept full refund because edream signed up is considered the same . How is that ? Two different names ? Misleading customers .
Be aware , the are cheating .
Never again I will use theirs sites

Scammers Opodo
I reported so many times.
Answer, we will sort out your problem.
But nothing, no reply.
They took £344.87
All call centre’s in Egypt and in India. Worst
And stupid Robot.
Getting no where

If i could rate this website 0 stars I would. Please beware of this website they are scammers!

Scam company- paid to have me and my husband on the car, and because the booking main driver was in my husbands name but credit card in mine they told me they can’t edit the name on the booking and that the car isn’t available anymore and if I want one I would have to book it at todays market price or not get my money back. SCAM company they are a broker not the actual company that rent the cars. They also charge you for children’s car seats and additional
Drivers and when you arrive the airport you have to pay again. Hundreds of reports on them saying how they take ages to refund or don’t refund at all.
I am reporting them to the ombudsman

It’s cheating!
I signed up for what was clearly advertised as a 15-day free trial, but I was charged without clear consent and without a fair chance to cancel. The cancellation process is extremely difficult, and customer service does not respond properly.

This feels misleading and untrustworthy. I have requested a refund and cancellation, but the experience so far has been frustrating and unacceptable.

I would not recommend using this service.

Don’t ever hire a car from this company, I had a horrible experience with them,
I hired a car I never received any email with booking details , I got there they couldn’t even find my bookings , I didn’t know I would need a PID to hire this car so they didn’t let me take the car , AND didn’t refund my money because “the pick up time was passed “ already by the time we sort this out . Horrible I would give 0 star if possible

Very disappointing experience with Opodo. I cancelled my Prime subscription, yet they still charged my card afterwards. On top of that, the platform does not allow me to remove my payment details, which raises serious concerns about transparency and data handling. Customer support has been unhelpful and slow to respond. I would strongly advise checking all charges carefully before using this service.

misleading, dishonest advertisements hidden costs, unfair terms

⚠️ OPODO PRIME SCAM ALERT ⚠️

Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying.

First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they’ve closed their Twitter support and left Resolver just to hide from complaints.

If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam

It’s the biggest scam ever. They didn’t refund the money for the best price guarantee. Didn’t call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines

Avoid at all cost. Paid for car 5 months in advance to collect it on Christmas Eve. Collection details unclear and eventually discovered there is no car at the airport. Apparently Opodo didn't share our details with rental company (express). Chat on the website not working, unable to contact them in any other way and they're refusing to return money.

FRAUD from the company - they hold information about purchase done by thieves and will not help me get my money back, I now know the booking number and that my name is on it and the still will not refund my money - 2000 EUR - this business supports FRAUD - BE VERY CAREFUL IF you deal with them.

Opodo just pulled one of the most dishonest tricks I’ve ever experienced.
I was offered a 15-day FREE membership trial. The moment I activated it, they immediately charged me £99.99. No waiting period. No warning. Just straight-up took the money.
When I contacted customer service, their excuse was that I supposedly had a free trial back in 2023, so they charged me automatically.
Then why the hell was I offered a “free” trial again in the first place? If I wasn’t eligible, don’t offer it. Simple.
This is misleading at best and deliberately deceptive at worst. A “free trial” that charges you instantly is not a free trial — it’s a trap.
Customer service was useless, dismissive, and clearly trained to deflect responsibility instead of fixing the problem. This feels like a business model built on catching people out and hoping they don’t fight back.
Totally unacceptable behaviour.
Avoid Opodo unless you enjoy surprise charges and wasting your time arguing for your own money back.

Find impossible cancel my renewal they take money again and after a long phone call they …. With some silly excuses promise me back 50% and tell me to make one more call to cancel the next years renewal.. unacceptable…. No straight way forward to cancel renewal on the app
Don’t trust them stay away the will scam you

1-Star Review: Disgraceful Service – Opodo Cars & Budget Birmingham Airport Wasted My Time and Took My Money

I booked a car through Opodo Cars for Budget at Birmingham Airport, and this has been one of the worst booking experiences I have ever had. After making the reservation, I waited over 24 hours for a confirmation that never arrived. No email, no update, nothing. Just silence.

Because of the delay, I called Opodo Cars myself to check what was happening. That’s when they told me “the payment didn’t go through.”
This is completely untrue — because the money was already taken from my bank account. I had the transaction sitting right there in front of me. They tried to blame “payment failure,” when clearly they had already received the funds.

So not only did they leave me waiting more than a full day for a confirmation, they also gave me false information when I contacted them, showing they either don’t know what they’re doing or simply don’t care.

Meanwhile, Budget Birmingham Airport could not help at all because Opodo never sent them a confirmed booking. So I ended up with no confirmation, no car, and a pending charge on my bank for a booking they claimed wasn’t paid.

This whole experience was extremely stressful, a complete waste of time, and caused huge inconvenience — all due to Opodo Cars’ incompetence and poor communication. They take your money instantly, but when you need support or answers, they disappear or give excuses.

Their customer service is useless, unprofessional, and leaves customers stranded with absolutely no responsibility taken on their side.

I will never use Opodo Cars again, and I strongly recommend others avoid them.
If something goes wrong, they will take your money, make you wait, and then pretend the payment “didn’t go through” while your bank says otherwise.

A completely unacceptable experience from both Opodo Cars and Budget at Birmingham Airport.

⭐ 1-Star Review – Extremely Disappointing Experience

I recently hired a car through Opodo Car Hire in Rabat, Morocco, and the experience was extremely disappointing. First, they refused to accept my credit card for the guarantee simply because it showed only the first letter of my name. This has never been an issue with any other rental company, and as a result they charged me an additional €150, which felt completely unfair.

To make matters worse, the car they provided had an expired MOT, which is both unsafe and illegal. Because of this, I was stopped by authorities and had to pay a fine on the spot. This caused unnecessary stress, inconvenience, and extra expenses.

A reputable car hire company should provide safe, roadworthy vehicles and treat customers fairly. Unfortunately, Opodo Car Hire failed on both counts. I cannot recommend them based on my experience.

My experience with this car rental service was absolutely terrible and unprofessional.
I booked a car online, completed the process, and waited for confirmation. I never received any email confirmation or a reservation number. This immediately caused concern. Despite this, I arrived at Curitiba airport at the specified time only to be told that no reservation was available under my name. I was stranded and had to make last-minute arrangements at a much higher cost.
To resolve the issue, I contacted their customer service chat, which proved to be completely useless. The agent provided no solution and simply reiterated that they could not find a reservation.
The biggest issue is the aftermath: I never received the car I paid for, and I have still not received a refund for the money charged. This company failed on every possible point: confirmation, delivery of service, customer support, and financial processing.
Reservation number , only given by customer service after the complaint

Would give it 0 stars if i could

Simple as this - I booked In Terminal Airport Pick Up via Opodo with Sixt. I checked this with Sixt directly and it is not in the airport but in depot miles away where you queue endlessly on a Friday evening, I spent 50 minutes on the phone to Opodo who seem to be Car Trawler as well, and the manager said, sorry you have to pay 40 Euro extra and then later when I said this is simply Mis selling which is illegal, then he said no one is available to provide you with a car in the terminal and all I can do is cancel the booking. Terrible customer service, such a shame I used to use Opodo NEVER AGAIN