Fist time customer with pallet transport between Germany And Czech Republic. Transport was carried out without any issues. + Easy to find out pricing online and book + Fair prices + Pick up with... See more
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See what reviewers are saying
Good experience working with this company. The only notes I have for future customers: do not buy the priority booking or delivery (7.5€ each), it’s worthless, literally nothing extra is adde (they wo... See more
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I had a bike being delivered with this company recently, and the shop messed up with the dates so I would be on holiday when it would arrive. The customer service via chat was fast and super kind,... See more
Company replied
This is my second shipment with Cargoboard and I cannot speak highly enough about it. Their communication with my company has always been great. They are always so accommodating and their service... See more
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Company details
- Trucking Company
- Courier Service
- Freight Forwarding Service
- Shipping and Mailing Service
- Shipping Company
- Transportation Service
About Cargoboard GmbH & Co. KG
Written by the company
Cargoboard ist Ihre digitale Spedition, mit der Sie als Gewerbetreibender in nur wenigen Klicks Sendungen auf den Weg bringen können. Von der Kalkulation über die Buchung bis hin zur Zustellung sind wir Ihr zentraler Ansprechpartner für die komplette Transportabwicklung. Unser Ziel ist es die Logistik so einfach wie möglich zu machen – egal ob für Logistikexperten oder für Neustarter.
Das bietet https://cargoboard.com:
- Transparente Preisgestaltung ohne versteckte Kosten - Sendungsverfolgung jederzeit und überall - Digitaler Ablieferbeleg direkt nach Zustellung - Geschlossenes europaweites Logistiknetzwerk mit einheitlichen Standards - Persönliche Ansprechpartner telefonisch, per E-Mail und im Live-Chat
Cargoboard is your digital freight forwarder, enabling you as a commercial customer to dispatch shipments with just a few clicks. From calculation to booking to delivery, we are your single point of contact for the whole transport process. Our goal is to make logistics as simple as possible – whether for logistics experts or beginners.
Here's what https://cargoboard.com offers:
- Transparent pricing without hidden costs - Track & Trace anytime and anywhere - Digital proof of delivery immediately after delivery - Closed Europe-wide logistics network with uniform standards - Personal contacts by phone, email, and live chat
Das bietet https://cargoboard.com:
- Transparente Preisgestaltung ohne versteckte Kosten - Sendungsverfolgung jederzeit und überall - Digitaler Ablieferbeleg direkt nach Zustellung - Geschlossenes europaweites Logistiknetzwerk mit einheitlichen Standards - Persönliche Ansprechpartner telefonisch, per E-Mail und im Live-Chat
Cargoboard is your digital freight forwarder, enabling you as a commercial customer to dispatch shipments with just a few clicks. From calculation to booking to delivery, we are your single point of contact for the whole transport process. Our goal is to make logistics as simple as possible – whether for logistics experts or beginners.
Here's what https://cargoboard.com offers:
- Transparent pricing without hidden costs - Track & Trace anytime and anywhere - Digital proof of delivery immediately after delivery - Closed Europe-wide logistics network with uniform standards - Personal contacts by phone, email, and live chat
Cargoboard GmbH & Co. KG
Written by the company
- Wir sind erst zufrieden, wenn Sie erfolgreich sind.
- Wir haben uns dazu verpflichtet, unsere Kunden so zu behandeln, wir wir selbst behandelt werden möchten - mit Respekt, Unterstützung und Freundlichkeit.
Garantierte Erreichbarkeit und Termineinhaltung
Kontaktieren Sie uns!
Egal ob im Live-Chat, per E-Mail, per Telefon oder über den sozialen Kanälen. Sie erreichen uns und erhalten kompetente Antworten zu Ihren Fragen. Wir freuen uns auf Ihre Nachricht!
Contact info
Technologiepark 22, 33100, Paderborn, Germany
- service@cargoboard.com
- cargoboard.com
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for my pallet delivery
Still waiting for my pallet delivery – it’s been a week now. Service levels are well below what was promised. If I have to listen to their phone hold music one more time, I’ll go nuts.
11 August 2025
Unprompted review
This company is lying on trustpilot
This company didn't gave me my refund for the damage products that they carry, and i paid for the insurance. I already fill the complaint and prove with all ways that it was damaged by them this was their response "Even though subsequent proof was provided, analysis of the booking data indicates that the original shipment was not made on behalf of a registered company." They admitted i provided all prove. I made a complain in trust pilot about them and they said it wasn't made any report and this didn't happend. They are opening lying about what happened, if trustpilot would let me put screenshots i would show all the emails i changed with them.
26 June 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Good day,
we are unable to match your review to any case without further details. To investigate, we require a specific reference such as a shipment number. Without this information, it is not possible for us to locate the case in our system – this has nothing to do with “lying.”
We would also like to point out that we only offer transport services for business customers and do not handle shipments for private individuals.
Kind regards,
Marvin Bröckling
Insurance Manager
Excellent Service and User Friendly Platform
"We've completed several shipments with Cargoboard and everything has gone smoothly, pickups and deliveries have always been on time and without any issues. The platform is also very intuitive and easy to use, making the whole process efficient and hassle free. Highly recommended
22 July 2025
Reply from Cargoboard GmbH & Co. KG
Hello, We are delighted that you are satisfied with our services. Providing our customers with a seamless and friendly user experience is our top priority. A big thank you from us! See you next time 😊🚚🎉 Best regards, Eva from Cargoboard
Deeply disappointing experience…
I had a deeply disappointing experience with Cargoboard. The delivery was significantly delayed, causing major inconvenience. When I reached out to their customer service team, I was met with rude and unhelpful staff who showed no accountability for the issues. There was little effort to resolve the problem or even acknowledge the delay. I expected better from a company that claims to prioritize customer satisfaction. Would not recommend.
21 July 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your review.
We're truly sorry for the negative experience you had with your shipment. Your frustration about the delay and the lack of clear communication is completely understandable.
At the time of your delivery, our local partner in Portugal was experiencing severe operational issues due to widespread staff shortages — both drivers and office personnel were affected. This led to significant backlogs and, unfortunately, a complete lack of updates in some cases, including yours.
Your shipment was dispatched just before we implemented a booking notice to inform customers about delays in that region.
We also regret that our customer service response did not meet your expectations in this situation. That’s not the standard we aim for. We’re actively working to improve both communication and reliability in exceptional situations like this.
Thank you for your honest feedback — it helps us do better.
Best regards,
Marvin Bröckling
Insurance Manager
International delivery just "vanished"…
International delivery just "vanished" after being loaded onto the delivery vehicle. Questions are being blocked, I received no information, no contact to the delivery company, just "we investigate". Intransparent and incompetent.
They told me they know about problems with their delivery agent in PT, but they still use it and thus create issues for recipients in PT. Congratulations!
Update: Finally received the delivery.
15 July 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your review.
We’re glad to hear that the delivery has now arrived. While we understand your frustration, we would like to point out that the shipment was delivered within the expected transit time. Our team remained in contact with you throughout and provided timely updates on the status. In fact, we even arranged a special afternoon delivery to support a quicker resolution.
We regret that your impression was a negative one, despite our transparent and solution-oriented communication throughout the process.
Kind regards,
Marvin Bröckling
Insurance Manager
The Service from Portugal to Spain is a…
The Service from Portugal to Spain is a disaster. It nornally takes 48 hours for any forwarder while with them it takes 10 days. Total waste of time
9 July 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
thank you for your review.
We fully understand your frustration regarding the long transit time from Portugal to Spain in this particular case. The delivery of your shipment (Ref. 11622254) took significantly longer than expected – and we agree that this is not acceptable.
Please rest assured that we are already addressing this internally. One of our colleagues has reached out to you separately and is arranging a gesture of goodwill in the form of a voucher.
We sincerely regret the inconvenience and hope to have the opportunity to offer you a smoother experience in the future.
Best regards,
Marvin Bröckling
Insurance Manager
During transportation
During transportation, they damaged my merchandise, even with all the warnings that it was fragile, they paid extra to have insurance from May to July, and they are still in the process and have not yet resolved the issue.
3 July 2025
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your message.
We take damage cases very seriously and would like to assist you further. Unfortunately, with the current information, we are unable to identify the shipment or case you’re referring to.
Please contact our service team at service@cargoboard.com with your shipment number or any relevant details, so we can investigate the matter and support you accordingly.
Kind regards,
Marvin Bröckling
Insurance Manager
you can thrust with them
this is not the first time make shipemnt with this company, every time i more thrust wit this comany
this work it very good experience and pick up and delivery on time
i will make all order in future
30 June 2025
Reply from Cargoboard GmbH & Co. KG
Hello, Thank you very much for your very positive review and your loyalty to our service 😊. It is a pleasure for us to impress you again and again with our services. We look forward to many more successful deliveries! 🚚💨 Best regards, Eva from Cargoboard
Very good service at decent prices.
23 June 2025
Reply from Cargoboard GmbH & Co. KG
Hello, thank you for your 5-star rating and the great feedback!😀 We always strive to provide the best possible service and are very pleased that you are satisfied with us. 🚚 💨 Sincerely, Eva from Cargoboard
Disgraceful claim process
Disgraceful claim process! BE AWARE!
They dropped off a package with a racing bike that I had purchased, the package was damaged and so was the bike, my wife didn't sign for anything and the man delivering it quickly left our drive way as she came to greet him at the door. All of this caught on camera too.
After 2-months of back and forth they are willing to compensate a mere 25 EUR.
The box was completely damaged and the racing bike has several scratches on it which will cost me a lot more to have fixed.
Embarrassing service.
2 June 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your feedback.
The damage case you described has already been reviewed by our claims department and was acknowledged in accordance with the statutory liability limits. However, as we are only in a contractual relationship with the sender of the shipment, we kindly ask you to direct any further steps or claims to your contractual partner.
Thank you for your understanding.
Best regards,
Marvin Bröckling
Insurance Manager
So lousy service and useless tracking system
There tacking function and informations are crap !
They just as must other shipping agents blame the shipper etc.
Absolutely crap.
Their e-mail not work, their chat system just paste and copy from their useless tracking system etc.
After many mails from Trustpilot who there tried to get me change my review !!! But i just posted the truth !!
18 June 2025
Unprompted review
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your feedback.
We take your feedback seriously and would like to understand more about your experience. According to our records, the shipment was picked up and delivered on time, and the tracking system functioned without issues throughout the process.
To clarify any misunderstandings or investigate further, we kindly ask you to contact us at service@cargoboard.com. Please reference your review and provide the relevant shipment number so we can look into this in detail.
We’re committed to transparent communication and continuous improvement, and we’d appreciate the opportunity to resolve this with you.
Best regards,
Marvin Bröckling
Insurance Manager
Reply from Cargoboard GmbH & Co. KG
Hello, thank you very much for your feedback. We are really sorry to hear that there were problems with the appointment for the destination. Your satisfaction is very important to us. 🙏🚚✅ Best regards, Eva from Cargoboard
AVOID AT ALL COST (B2B)
If I could give negative stars, I would.
We decided to work with this company after seeing several positive reviews—big mistake. Our actual experience has been a complete disaster.
We’ve shipped a total of 3 shipments with them.
The 1st shipment went fine.
The 2nd shipment? Delayed by 2 weeks and came with a hidden fee of €500 charged by their delivery partner—on top of the €300 shipping cost we had already paid. We reached out for support regarding both the delay and the inexplicable extra charge. Their response? “We’ve forwarded your case to the relevant team.” That was 2 months ago. We’ve followed up countless times, and still, no response.
While trying to sort out the 2nd shipment, the 3rd shipment began—and things went further downhill.
There was a significant delay with pick-up. After 5 days past the scheduled date, no one showed up. Again, we contacted support through every channel. Same response: “We’ve forwarded to the relevant team,” or “It will be picked up today.” All false promises. No action. No accountability.
We are a business, and working with them has caused us 1-star reviews, angry customers, and lost money.
If you're a business looking for a reliable logistics partner—run in the opposite direction. This was by far the worst experience we've ever had with a logistics company. Zero responsibility, zero results.
Trust the 1-star reviews you see here. We ignored them and learned the hard way.
Avoid at all costs.
7 June 2025
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your feedback.
We’re truly sorry to hear that you were not satisfied with our service. Based on the information provided, we are unfortunately unable to clearly identify the case.
To look into the matter in more detail and work towards a solution together, we kindly ask you to contact our customer service team at service@cargoboard.com. Please reference your review and provide the relevant shipment numbers.
We are committed to clarifying the situation and understanding your experience in full.
Best regards,
Marvin Bröckling
Insurance Manager
Reply from Cargoboard GmbH & Co. KG
Hello, thank you very much for your positive review and the perfect 5 stars! 🌟 We are very pleased that you are satisfied with our service. 🚚💨 Best regards, Eva from Cargoboard
Reply from Cargoboard GmbH & Co. KG
Hello, thank you very much for your excellent rating and your positive feedback! We are very happy that you are satisfied with our service. 🚚💨😊 Best regards, Eva from Cargoboard
Top Service!!
22 May 2025
Reply from Cargoboard GmbH & Co. KG
Hallo, Wir freuen uns riesig über Ihre 5-Sterne-Bewertung und das positive Feedback! Ein großes Dankeschön dafür von uns allen. 😊🚚 Beste Grüße, Eva von Cargoboard
Perfect and fast service
Perfect and fast service. I will definitely contact them again. Thank you for everything.
21 May 2025
Reply from Cargoboard GmbH & Co. KG
Hello, thank you very much for your positive review and your praise. It's great that you were satisfied with our service. We look forward to working with you again! 🎉🚚😊 Best regards, Eva from Cargoboard
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
Thank you for your feedback.
If the shipment tracking is not working, this is often due to an incorrectly entered tracking number or postal code. We’ll be happy to check this for you – simply send the relevant details to us via email at service@cargoboard.com.
Our team is always here to assist you quickly and easily.
Best regards,
Marvin Bröckling
Insurance Manager
Reply from Cargoboard GmbH & Co. KG
Hello, thank you very much for your great review and the positive feedback! 😊 We look forward to working with you again! 🚚🌟 Kind regards, Eva from Cargoboard
Damage to my shipments (6-7 times so…
Damage to my shipments (6-7 times so far)
Deliveries in wrong countries of my shipments (german and bulgarian shipments ended up in Italy!!)
When i contact support and ask 3 questions they only answer 1 or 2 (has happened multiple times)
When i contact support to ask where my shipment is they dont know themselves
In France i pay the +€7,50 for appointment for delivery, they never call to make an appointment but suddenly show up at my customers adress and when she is not there they charge me like €85 for a failed delivery?
Damage claim takes long and these people always try to not pay for the damages caused
9 May 2025
Reply from Cargoboard GmbH & Co. KG
Hello,
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration.
We would very much like to look into the issues you've mentioned – however, we believe that the shipment number provided in the review might not be correct or does not match the described incidents.
To help us clarify the situation and support you as best we can, we kindly ask you to contact us directly at broeckling@cargoboard.com. We'll review everything in detail and work with you to find a solution.
Thank you for giving us the opportunity to make this right.
Best regards
Your Cargoboard Team
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