If I could provide a negative then it would be a negative 10. This company did not send my product and have not responded to my emails. They are a fraudulent company. Don’t buy from them.
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See what reviewers are saying
Ordered radiance one through caresole . They processed payment immediately and sent email with order number which stated I would receive an e-mail when shipped it has now been over 3 weeks . No e-mail... See more
Company replied
Been dealing with knee problems for years from playing basketball. Tried about 6 different brands before this one. The Circa Knee actually stays up during my whole workout - no more constant adjusting... See more
Company replied
Ordered the Plantar Xwrap 2 months ago and still have not received it. I’ve sent 2 emails and tried calling but cannot get anyone to respond.
1.8
Poor
454 reviews
Hasn’t replied to negative reviews
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Zero customer service
There is no way to reply to your comments. I updated my last review to show what you asked for. I've had no email replies from you. I gave you my order number on my last review. So I'm guessing that my time is going to expire and I won't be able to return these. Again, zero customer service, but they sort of reply to these reviews. What a waste of money.
Zero customer service. They will reply to these reviews but not to any emails. Just wasted $60+.
21 March 2024
Unprompted review
Reply from Caresole
Hello David,
We did reach out to you recently but we did not receive a response from you in Trustpilot.
Please provide us with your details and we will be happy to reach out to you directly.
Poor customer service suggesting fraud?
I have a bad knee injury. I saw an item online that I thought would help. The caresole knee wrap I am trying to put off surgery for as long as I can. I placed my order and it never arrived. I have received 5 automated notices saying your order has been received and will ship in 48 hours. There are so many bad reviews about this company online that this must be their business model. My concern is if they take so long to ship a medical device, their product may be flawed or just a scam. Companies should not be allowed in the medical field if they cannot deliver within 2-3 days
9 March 2024
Unprompted review
Reply from Caresole
Hi Thomas,
I'm sorry you feel that way. The experience of our customers towards the products we offer varies depending on the comfort the product gives them given their current situation. We hope it will help you as much as we hoped it would when we created our products.
I'm afraid it would take longer than 2-3 days depending on your location as we are shipping directly from our manufacturer.
We appreciate your patience and should you have other concerns, feel free to reach out to our support at support@caresole.com. We're always here for you and your satisfaction is our top priority.
Ordered my heel wrap 3 weeks ago and I…
Ordered my heel wrap 3 weeks ago and I have not received anything payment went through but no package....
8 March 2024
Unprompted review
Reply from Caresole
Hi Alex,
I'm sorry to hear that you have not received an update after your purchase went through. This is not the experience we would want you to have from us. If you are using a hotmail or business email address, it must have gone through your Spam or Junk folder. Hotmail has a very strict server where it doesn't allow emails you receive from a company email for the first time to your inbox.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right.
TOO SMALL
Ordered 1 of the product - got 2. Both too small so emailed to get a refund. Never got an answer. Phoned twice and they said they would send me an email with a lable to print. One week later - no repy and no email. So Im stuck paying $56. for something that is of no use to me.
1 March 2024
Unprompted review
Reply from Caresole
Hello Dode,
I'm sorry to hear that you did not receive an update from our support team about your concern with your recent purchase. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
The care sole plantar soles are a…
The care sole plantar soles are a complete waste of money. They are too thing and flexible to give any kind of support to your feet. After two days in my shoes I was in agony and felt like it would have been better to walk with no shoes at all.
21 March 2024
Unprompted review
Reply from Caresole
Hello Jaye,
I'm sorry to hear about your experience with our insoles. Definitely not the experience we were hoping for you.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything will be right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right.
------------
Hi Jaye,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Caresole knee sleeves.
The knee sleeves I ordered were delivered. Decent quality and my teenager rates the sleeves. Communications with Caresole were lackadasical and the tracking information received was incorrect, which led to some too'ing, and less return fro'ing of emails (hence the 3 stars). But they were finally delivered!
22 March 2024
Unprompted review
Reply from Caresole
Hi KarenD,
Thanks for sharing your experience with your order. I'm sorry if there was a delay to the delivery but we're happy to know that you have received it now.
Take care always!
Terrible company to do business with
Had an experience however the Caresole team made it right!
16 March 2024
Unprompted review
Reply from Caresole
Hello Beth,
I'm sorry if you felt misled. We are actually sending directly from our Manufacturer which is located in China but rest assured, we do our best to deliver it to you as soon as possible.
We do appreciate your feedback, it's how we can become better.
If you will require further assistance with your order, please provide us with your details. We will request it in Trustpilot and we will do our best to give you the best resolution.
Thank you!
------------
Hi Beth,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Eight days ago a purchased two Caresole…
I have just checked my emails there is another promotion but nothing useful about my purchase.i checked my junk mail to and there is nothing there.all ask is that I gave you the order no through trust pilot .All you have to do is see if you shipped the product or not.
9 March 2024
Unprompted review
Reply from Caresole
Hi Micalle,
I'm sorry to hear that you have not received an update after your purchase went through. This is not the experience we would want you to have from us. If you are using a hotmail email address, it must have gone through your Spam or Junk folder. Hotmail has a very strict server where it doesn't allow emails you receive from a company email for the first time to your inbox.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right.
-----------
Hello Micalle,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Made in China...no refund unless returned to China
DO NOT ORDER FROM THIS COMPANY. All advertisements say the products are made and shipped from the U.S. THIS IS FALSE ADVERTISING. The products are made in and shipped from China. That explains the 15 days time between order and receipt of product. You're asked to returned the products to China...which is a minimum of $60. The products are poor quality.
12 March 2024
Unprompted review
Reply from Caresole
Hello Martha,
I'm sorry if you felt misled. We are actually sending directly from our Manufacturer which is located in China but rest assured, we do our best to deliver it to you as soon as possible.
We do appreciate your feedback, it's how we can become better.
If you will require further assistance with your order, please provide us with your details. We will request it in Trustpilot and we will do our best to give you the best resolution.
Thank you!
Think I got scammed!!
I was told today 3-12-2024 that I would receive an email from Sheila at caresole with my tracking info , never received it yet, thinking I got scammed , should have known better. Darl Boyd
12 March 2024
Unprompted review
Reply from Caresole
Hello Darl,
I'm sorry to hear that you did not receive an update from our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
---------
Hi Darl,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Lack of communication and failure to deliver
I ordered two pairs of Plantar X compression straps online, did the payment and was sent an order number. On completion I realized that I neglected to give the full delivery details when placing the order. I contacted the support email address twice to rectify the delivery address but have not received any communication from them. It is now just shy of four weeks and no delivery or response.
17 February 2024
Unprompted review
Reply from Caresole
Hi Johan,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
-------
Hi Johan,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
I would not recommend purchasing the…
I would not recommend purchasing the caresole plantar fasciitis insoles. They are certainly no miracle, too flimsy and provide no pain relief. The best thing to do is to heel from within. I have accumulated heel caps, cushions ,generic insoles, plantar fasciar insoles all which do absolutely nothing for heeling. My best bet is strengthening and epsom salt hot water baths to promote blood flow to the foot so it heals. Im actually alternating cold foot baths with hot water baths. I wouldnt waste your money on useless insoles. I actually find taping helps more than any of these stupid insoles which dig into my arch and create pressure.
10 March 2024
Unprompted review
Reply from Caresole
Hello Margherita,
I'm sorry you feel that way about your purchase but we do appreciate your feedback. It helps do better.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
No email, no product
Purchased a product on 25th Feb, I had an email to say payment went through and nothing further, I have emailed multiple times with no repsone. Extremely disappointed. Would not recommend purchasing from this company!! I would now just like a refund!
I have checked my email and there is nothing sent by your company at all. Yes I check junk/spam daily too. I would still like a refund.
25 February 2024
Unprompted review
Reply from Caresole
Hello E Slack,
I'm sorry to hear that you have not received an update after your purchase went through. This is not the experience we would want you to have from us.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right.
------------
Hi E Slack,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Returns non existent
Trying to return the knee strap product but three emails later to their support mail and a week and half later still no replies. very dissapointing as they state on their website 90 day money back guarantee. apparantly 24/7 support. but no responses and very unclear on how to return products......avoid.
28 February 2024
Unprompted review
Reply from Caresole
Hi Stefan,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
We have 30 day money-back guarantee, not 90.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
-----------
Hi Stefan,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
1x Pro Smooth One Hair Remover
We ordered 1x Pro Smooth One Hair Remover Handset × 1 and received the order confirmation, but until today we have not received the ordered...On the mail (Inquiry about Order #5512) to support@caresole. no response (not even spam... nothing)...I wait 1 more day and then report it as fraud on Paypal, on FB, etc.
25 February 2024
Unprompted review
Reply from Caresole
Hi Miha,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
No shipment details in 2 weeks after order placed and charged
I have placed an order on 19 Feb 24, 2 weeks since no info on the shipment. Sent numerous emails to customer support, no response so far… money were charged, no order shipment details so far…
19 February 2024
Unprompted review
Reply from Caresole
Hello Dana,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
------
Hi Dana,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
Ordered hair removal product
Ordered hair removal product.
No response by email or phone.
Been weeks.
Help!!!
Ordered early Feb. now almost March.
2 February 2024
Unprompted review
Reply from Caresole
Hi Ms. Perry,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
Ridiculous company with ZERO customer…
Ridiculous company with ZERO customer service! Three e-mails later they finally responded to my request for return instructions - but wanted me to send the item back to China! Their website indicates a US return site. No answer when the 877 number is called! Item not as described - so disappointing!!! How do they get away with this nonsense?????
27 February 2024
Unprompted review
Reply from Caresole
Hi Lamsood,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
Avoid at all costs.
No order received and no response to my numerous emails. If I could give no stars then I would.
8 January 2024
Unprompted review
Reply from Caresole
Hi Customer,
I'm sorry to hear that you have not received an update on the inquiry you sent to our support team. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
------------
Hello,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
I have been calling and emailing for a…
I have been calling and emailing for a week to get a return label with no response! What a scam!
Nothing in my spam folder. Received the order confirmation just fine.
25 February 2024
Unprompted review
Reply from Caresole
Hello Carol,
I'm sorry to hear that you have not received an update on the return you are inquiring about. This is not the experience we would want you to have from us but it is possible that our support team has contacted you but you weren't able to receive it because usually if it is the first time you receive an email from our support@caresole.com email address it doesn't go to your email inbox directly but thanks for letting us know that you also have checked your spam and junk folder.
If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right
---------
Update:
Hi Carol,
Could you please take a moment to check your email? We've just sent you a message regarding your concern from support@caresole.com. Thank you for your attention!
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