CareLineLive Reviews 168

I really enjoyed and learnt quite a lot about how to do marketing especially as an apprentice who only just started this job in September 2024 and now I am learning so many new skills that were discussed in my previous Elborough meetings about how we can inspire our social media posts to be more popular with the audience and get our name out there. Very informative and would like to thank everyone who hosted the webinar for helping me learn more.

There is always someone available to help you with your enquiry.
Everyone is helpful and friendly.
I have found Careline live user-friendly and so much better than our previous platform, Roundsys.
Everything you could possibly need is on this platform and our service-users family love the care circle.
Thank you Careline live

This is the 3rd company we have used and there is no going back. Absolutely brilliant and the support staff are always willing to help. They are open to suggestions and have even took onboard a few of our suggestions and they are now on the system. The family and friends app is always helpful. Donovan is great and Colleen and so are the rest of the team.

Staff always helpful and get back to me if need to
The sign life

I have contacted the support team numerous times and at every point of contact they have resolved my query quickly and efficiently, they always check back to see if I need any more support before closing the job ticket. Excellent service every time so far!

Great and easy to use. Customer service is fantastic!

A great platform for dealing with our care home clients and wonderful care staff. Responsive and very helpful.
Thank you

Intergrated system makes usage seemless

Fantastic company!

Easy reporting, monitoring of care plans and staff - My Caring Ltd

They have been incredibly supportive throughout the three years we've had them as our software provider.

They provided an extremely useful webinar on AI searches and how we can utilise it to help our care companies, I cannot wait to act on everything I've learned, and join the next one! Thank you very much. :-)

I want to give a huge thank you to Nick Shah, Emre, and the whole Careline live help team. This is a company that really cares. In a world where many businesses are just looking to take as much as they can, Careline has always been focused on helping us succeed.

Every time we've had an issue, they've been there for us, and their willingness to resolve even the big-ticket items has been invaluable. To Nick and Emre, thank you for two years of fantastic support and understanding. We truly appreciate our partnership with you.

We’ve had a very positive experience with CareLineLive overall. The platform continues to improve, and we’ve been especially pleased with the introduction of GP Connect and the expansion of features such as the announcement function. The team is fantastic—always helpful, polite, and professional in every interaction.

While some items on the roadmap do take longer than we might hope to be resolved, the quality of the updates when they arrive makes them worth the wait. It’s clear that CareLineLive genuinely listens to its customers and is committed to delivering a system that works well for the sector.

Highly recommended.

I recently contacted Careline Live regarding an issue I was unable to resolve myself, specifically related to medication management within the rostering system. Although I cannot recall the representative's name, we communicated through the online messaging platform, and she was very helpful. She guided me through the process clearly and efficiently, enabling me to to complete the task without delay.

Lewis was my true account recovery hero and a real genious . Recovering a deleted user account looked so difficult for me and my workmates. I came up with the idea to use the admin technical support service. And it proved to be the best decision to take in this situation. Lewis asked me the details and messages that the user received for the specific Error they had. Then he just helped us what to do and we got a great result. He was so patient and reassuring me that we can fix the problem together which we did. Thank you so much.

We have worked with CareFor for since January 2017, and I can honestly say that nothing has been too much trouble. We have worked alongside them to ensure that the software reflects what is needed for a home care company. From how care plans should appear, to the mobile app, eMAR, payroll and many more innovative functions to evidence the care delivered. When we started with them we had around 20 staff and 40 customers.....we now have over 100 staff and around 160 customers and CareFor has had no problem reflecting this growth.
If an issue arises we are able to email support and we rarely wait more than 10 minutes before the issue is either resolved or more info is required, a quite brilliant support team!
I would not hesitate to recommend them as the perfect software solution for Domiciliary Care.

Janet, who took our phone call was the very epitome of professional, polite and considerate with an excellent knowledge of the product.

It was great to see Marie and Merina from Care line live host a webinar for marketing, as a new manager I wanted to add more notches on to my belt and found that there was a lot of things I did not consider and may not have known without further training. Great delivery and explanation as well as seeing first hand websites which related to home care. Responsive to all questions and supportive. I have been on a couple of webinars with Care Line Live now and I enjoy them as well as them being beneficial and appropriate.