I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more
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Company details
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When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
Contact info
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, United Kingdom
- 0333 2412490
- reachout@careclub.co.uk
- careclub.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
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Excellent Service from Rightio
I had asked for a technician to do some plumbing in my home and the company sent me someone within 24 hours! Very impressive. The service was first class and the plumber was very efficient and friendly. The work was completed within an hour and I was more than pleased with the result.
We cannot ,say thankyou enough for the…
We cannot ,say thankyou enough for the service🎉 that we have received ,We called with a plumbing situation ,And we were helped very quickly and kept updated by the lovely Service Team at Care club 😎👍,Our Engineer was Prompt and his work completed to 5 star😎👍 ⭐️,We are really happy with our 10 years + with care club 🎉 ,and look forward to more years with a Great Company Thanks For helping to look after our Property & Us 👍😎
Good worker very friendly and helpful
Good worker very friendly and helpful
Good service and friendly engineer
The engineer was early and really pleasant. He did a good job and got everything done in a timely manner. Really happy with service again
Very efficient service
The engineer came out the day after we reported the problem. He even phoned to let us know when he would be with us on the day.
He repaired the U bend with very little fuss and leaving no mess behind.
Would recommend Care Club to anyone.
Very happy with the whole experience
Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took the time to explain the solution. We were kept informed at every step regarding his arrival.
Took over 2 weeks to get my toilet…
Took over 2 weeks to get my toilet flush. Phoned up on 16th July was told they couldn't come until the 21st of July July then told on the morning should of come there wasn't anyone to come as the workmen had phoned in sick and it would have to rebook for them to fix it which it was arranged for 24th July where a lovely gentleman came out but was very apologetic that he could only do a temporary repair as a new part was needed and he didn't want to leave a wheelchair user without a toilet and he would or the part right away and it should be here the following monday/Tuesday. Still had arrived on the Wednesday so phoned to see where it was to be told it still hadn't arrived and didn't know when it would arrive or fitted it i told them was discusting to have to wait this long especially as a wheelchair user and I certainly wouldn't be recommending Care Club to my friends in the future. Finally it was fixed on the 30th july by the gentleman who came the first time a extremely unhappy customer.
Great service from Care Club
Great service from Care Club
Helpful, knowledgeable & kept me updated every step of the way
Care Club Is it Worth it …………
Although the plumber was a little after the scheduled timeline he was really friendly and efficient. Done within the hour gave us lovely feedback with regard to the job he carried out for us. He was a great advert for Rightio Plumbers and the care club. Worth the monthly outlay for peace of mind. Yes it was worth it!
Service was prompt
Service was prompt, very pleasant technician.
Service completed.
Office staff also pleasant and very helpful.
Spares needed were ordered and fitted 24 hrs later
Very happy with the Service.
Very happy with job done.
efficient approach
efficient approach by engineer who was caring, helpful and valued the customer
Very thorough service
Prompt arrival; a very keen young engineer that provided an extremely thorough boiler service. please send him again next time.
Easy to make appointment at a…
Easy to make appointment at a convenient time.
Advance notice of exact time within allocated time slot. A friendly , efficient and courteous engineer. Tidy worker, job completed in a timely fashion. Thank you
Excellent service throughout
Excellent service throughout. The initial phone call was handled very well, with a timely appointment scheduled the next day with a sensible time slot. At the appointed time, Bill, the electrician, was superb. It was one of the best service experience in a long while.
Sharp practice and intimidation
This company only sends you one email before automatically renewing your policy which ties you to a contract for 1 year. They don't send any reminders or other notifications that the price is increasing. They do not respond to your emails, chatbot messages or letters you send them but are very quick to send you threatening letters and texts. I do not recommend them at all. They're all about getting your money.
Small job made difficult as I had bought the wrong sized seat.
Although I had bought the wrong toilet seat, so it wouldn't fit without moving the toilet.
Joseph was quite prepared to go and buy a new seat that would fit my toilet, and proceeded to fit it in place so effortlessly.
thank you so very much
Brilliant service
Brilliant service. Engineers are highly knowledgeable.
Plumbing team you can count on
We had a partially blocked drain, as well as crack pipe.
The Care Team always show up when scheduled - are friendly, helpful, knowledgeable and honest. It is so nice to have a plumber option you know you can count on! That includes both the field team and the admin support team.
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