I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more
Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more
Company replied
Easy and simple to use service. All you can ask for really when submitting so many applications. Alisha was helpful in explaining my query in detail, helped me understand the process. Great customer... See more
Company replied
Company details
Written by the company
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
5.0
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben have been really helpful regarding…
Ben have been really helpful regarding updating my DBS.And also ben is quick in response which really help to solve my dbs error problem thank you for the help
30 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
They picked up the call really quickly…
They picked up the call really quickly and resolved my issue swiftly. Excellent Customer service from Emily W.
30 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Maaha
We really appreciate your 5-star review. Thank you for taking the time to share your experience!
I have recently moved to Care Check…
I have recently moved to Care Check from another Enhanced DBS check provider and I am impressed with the system which is easy to use and at a very reasonable cost. Emily W contacted me with a query regarding a DBS application and she dealt with this very swiftly so as to avoid any delays in the process.
30 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Emily was really helpful
Emily was really helpful, answered all of my questions and got the DBS check completed in excellent time!
28 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Contacted Care Check today
Contacted Care Check today, and Email W dealt with my query via email. She responded very quickly and provided helpful info. Thank you
29 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Many thanks for your 5-star review! We look forward to helping you again in the future.
They were fast
They were fast, efficient and very knowledgeable. I will definitely recommend and use them again.
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Marlon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Great Service
Very quick response, clear and informative service from Ben. Thank you.
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Jim
Thanks for the 5 stars! Your feedback means a lot to our team.
Great organisation and very happy with…
Great organisation and very happy with Ben Leaver. He was very helpful and made the process very easy for me. Thank you.
28 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Many thanks for your 5-star review! We look forward to helping you again in the future.
Very easy and very helpful
Very easy and very helpful. When my original certificate didn't arrive I was immediately helped out by Sarah R at Carecheck and the problem was easily resolved. Recommended!
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Ritchie
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
excellent customer service
Hi, Thank you so much Ben Leaver for your excellent customer service. you're a Star . I appreciate your assistance.
28 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Bincy
Thanks for the 5 stars! Your feedback means a lot to our team.
Great Service
Customer service was great! Ben Leaver was quick to help with my requests and polite. I would definitely recommend
28 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Owen
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
Great response from Emily W
Great response from Emily W last week to my email query. Very quick and helpful.
24 April 2026
Unprompted review
Reply from Care Check Ltd
Hey Jacqui
Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.
Emily W helped me with a question I…
Emily W helped me with a question I had, thank you for being so lovely!
27 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.
Thank you for processing the enhanced…
Thank you for processing the enhanced DBS check, Chloe Emptage was really helpful in progressing the application smoothly.
23 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Richard
Thank you for your support and wonderful review. We truly appreciate it!
Alisha did a great job of helping me…
Alisha did a great job of helping me today, I was provided with a very efficient and supportive service.
27 April 2026
Unprompted review
Reply from Care Check Ltd
Hey Zoe
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Had communicate with Ben this…
Had communicate with Ben this afternoon, with fast and quick response to resolve the issues we where having and creating new accounts within a timely manor
24 April 2026
Unprompted review
Reply from Care Check Ltd
Hey Zoe
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
I was having issues with uploading…
I was having issues with uploading information but all thanks to Sarah Ruck, who helped me. She guided me to get through the application without the same issue, was very polite and supportive. Great service - thank you!
24 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Responsive
Whenever I have had the need to contact Care Check, I have received a prompt response. Alicia has answered my questions and resolved issues very quickly, always providing a full explanation, additional guidance and reassurance.
24 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience
Excellent Customer Service & Support
I had an excellent experience and would highly recommend their service. I spoke to Elisha, her customer service was outstanding—friendly, professional, and very welcoming. She was incredibly patient and pleasant throughout the entire interaction, taking the time to ensure everything was handled properly. It’s clear they genuinely care about their customers and providing a high level of service. A truly positive experience from start to finish.
24 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Lorraine
Thanks so much for your 5-star feedback! We're delighted you had a great experience.
Chloe Emptage always a massive help…
Chloe Emptage always a massive help when sorting DBS for workers within our industry.
Quick to reply and resolves any issues i have.
Would 100% recommend this service if looking to book a DBS check.
23 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Jack
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.