Would be a 5 star as the assessor was brilliant he really took his time and had patience with me during actual assessment, the only thing which was annoying was the amount of time the whole process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience with CARE ADHD. From referral on RTC to initial contact was extremely quick and I was assessed and diagnosed inside of 4 weeks. My assessor was very calm and frie... See more
Company replied
Excellent service from CARE ADHD. I went through right to choose for my assessment which was really quick. I did have to wait a while for medication to start however, I was kept informed along the way... See more
Company replied
Wait time was not very long (a few weeks). Problems with online booking system were quickly resolved over the phone. The assessor was patient and understanding, thorough without being intrusive and... See more
Company replied
Company details
Written by the company
CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.
Contact info
United Kingdom
- resolutionsteam@careadhd.co.uk
- careadhd.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found my Assessment came much earlier…
I found my Assessment came much earlier than I anticipated. I didn’t have to wait very long at all for a Right To Choose Assessment.
My Assessor was Very Good and put me at easy as I was anxious about the assessment.
Care ADHD have been Very Prompt and Great to deal with regarding my Assessment. With Many Many Thanks. A Very Efficient Service.
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Carol,
Thank you for taking the time to share your feedback.
We are delighted to hear that your assessment took place sooner than expected and that you found the process efficient and well supported. It is wonderful to know that your assessor helped you feel at ease and reassured you throughout your appointment.
We are pleased that your experience with CARE ADHD was positive and that you found our team prompt and helpful throughout your journey.
Thank you again for sharing your experience.
Warm regards,
The CARE ADHD Team
After struggling and not knowing what's…
After struggling and not knowing what's going on the best thing my GP did was to put me on the rite to choose pathway the response time was really quick compared to the normal waiting list with the NHS which I was on originally, to finally get diagnosed gave me a sense of clarity finally and a sort of closure for beating my self up for many many years, the team and service they offer are fantastic. Also the medication I have been put on is changing my life to be honest, I still can't believe it a tiny little tablet is helping me function which I call normal, still have not hit my ideal dose yet but I am only a month in but confident it will work. But yeah highly recommend these guys and thanks for giving me the answers I needed.
15 June 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Craig,
Thank you for taking the time to share your experience.
We are delighted to hear that your journey with CARE ADHD has provided you with clarity and a better understanding of yourself. It is wonderful to know that your diagnosis has helped you make sense of your experiences and that you have felt supported throughout the process.
We are also pleased to hear that your titration journey is progressing positively and that your medication has already had a meaningful impact. Finding the right treatment and dosage can take time, and we appreciate your patience as you continue working through this stage of your pathway.
Thank you again for sharing your story and for your kind recommendation. We wish you all the best as you continue your journey.
Warm regards,
The CARE ADHD Team
full professionalism
21 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Sylwia,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
My assessment was great and my report…
My assessment was great and my report came back in 8 days and was very thorough
Awaiting next steps and treatment
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear @kwatkins,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with your assessment and that you found your report thorough and helpful. It is wonderful to know that you received your report within the expected timeframe.
We understand that waiting for the next steps can feel important, and we appreciate your patience as you continue through your pathway.
Thank you again for sharing your experience, and we wish you all the best as you move forward with the next stage of your journey.
Warm regards,
The CARE ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Emilia,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Ryan,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Long titration waiting times
Originally was very impressed when I received my forms and then assessment appointment fairly quickly. My assessor was great, friendly and reassuring but she told me I would hear from her within the hour to let me know the outcome, i had to call up for the next week to chase this and was told they will tell her to call me. Eventually a week later I received an email from her saying she had attempted to call multiple times which she hadn’t.
After diagnosis I was told there would be a 12 week wait for my first titration appointment which I was shocked by, considering my friend who was diagnosed by a different service had her first titration appointment at the end of her assessment. Now I am 6 months in and still haven’t got an appointment date and advisors on the phone or live chat are no help at all, they send generic responses and have zero empathy or compassion.
It seems as though they keep their waiting times looking low by getting people assessed quickly, to then leave them waiting for what feels like a life time, struggling with a new diagnosis and radio silence from CARE ADHD.
It’s also worrying their excuse for this is that they are ‘low on providers’ when they aren’t hiring.. so how are they going to rectify this? Seems like we will be waiting forever for medication. DO NOT recommend.
22 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Katie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We are pleased to hear that you had a positive experience with your assessor, although we sincerely apologise for the delay in communicating your assessment outcome and for the frustration this caused.
We also appreciate your concerns regarding the wait for titration and the communication you have received throughout this stage of the pathway. Due to the significant increase in demand through the NHS Right to Choose pathway, our waiting times have increased beyond those initially anticipated. We understand how disappointing this has been and appreciate that waiting after receiving a diagnosis can be particularly challenging.
We are continuing to increase our clinical and operational capacity to improve access to treatment and reduce waiting times. We also value patient feedback and are using it to review and improve both our communication and our processes.
Thank you again for bringing your concerns to our attention.
Warm regards,
The Care ADHD Team
Getting a diagnosis was a lot quicker…
Getting a diagnosis was a lot quicker than initially anticipated
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Komal,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Excellent service
Excellent. Work, efficient and very well detailed. I felt at ease through the process and it was very quick.
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Charlotte,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that you felt comfortable throughout the process and that you found your assessment efficient, detailed, and easy to navigate.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
I disliked the forms you had to fill in…
I disliked the forms you had to fill in some questions where easy, but one question was too long and I made a mistake and had to start again as it didn't save . Was very frustrated
So an easier way please cause if you have and get diagnosed with ADHD you don't have the patience
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Janette,
Thank you for taking the time to share your feedback. We are sorry to hear that you found the forms frustrating, particularly having to restart after your responses were not saved.
We understand that completing lengthy forms can be challenging, and we appreciate your feedback regarding making the process easier and more accessible for patients. Your comments have been shared with the relevant team as we continue to review and improve our processes.
Thank you again for taking the time to share your experience.
Warm regards,
The Care ADHD Team
Great assessor and short wait time
The assessor I had was lovely and easy to talk to, and the overall waiting process was no where near as long as I initially thought !
22 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Mae,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with your assessor and that you found them lovely and easy to talk to. It is wonderful to know that the assessment process felt comfortable and that your waiting time was shorter than you initially expected.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
thorough, friendly and fast
the whole experience was made very clear and easy, with a friendly understanding tone throughout
20 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Corrine,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found your experience with CARE ADHD clear, straightforward, and supportive. It is wonderful to know that our team helped create a friendly and understanding environment throughout your journey.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
Very positive experience
I was seen quickly, my assessment was stress free and felt like I was really listened to, didn’t feel rushed when explaining things, really good support and compassion.
3 May 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Phebe,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that you felt listened to, supported, and comfortable throughout your assessment, and that your clinician took the time to understand your experiences without making you feel rushed.
Creating a supportive and compassionate environment is an important part of the assessment process, and we are pleased this was reflected in your experience.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
Brilliant provider
Received the questionnaire promptly and I was lucky enough to get the online assessment the following day after completing the questionnaire
16 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Rachel,
Thank you for taking the time to share your feedback.
We are delighted to hear that your journey with CARE ADHD progressed smoothly and that you were able to complete your assessment shortly after submitting your questionnaire. It is wonderful to know that you found the process prompt and efficient.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Paul,
Thank you for taking the time to share your feedback.
We are delighted to hear that your experience with CARE ADHD has helped you gain a better understanding of yourself. Receiving clarity around your experiences can be an important step, and we are pleased that our service has been helpful in supporting you through this process.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
The best response time and the best service by a country mile
So fast to deal with my assessment. The nurse I spoken to understood me, the process from start to finish and little wait time has been fantastic !!
Don’t wait months and months with anyone else, let these guys deal with your assessment !!
Unbelievable service !
21 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear "customer",
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that you found the process smooth and that your nurse helped you feel understood and supported throughout your assessment journey.
We are pleased that the communication and overall experience met your expectations, and we appreciate your kind recommendation.
Thank you again for sharing your experience.
Warm regards,
The CARE ADHD Team
Thank goodness for CareADHD....now it all makes sense!
I didn't have to wait long for an assessment. Booking assessment was easy and communication was really good. Pre- assessment information was helpful particularly to opportunity to view someone having their assessment discussion.
My report is extremely useful.
22 June 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Susan,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with CARE ADHD. It is wonderful to know that you found the booking process straightforward, communication helpful, and the pre-assessment information useful in helping you understand what to expect.
We are also pleased to hear that you found your report valuable and helpful following your assessment.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
Hi im Gabriel Cutler
Hi im Gabriel Cutler, diagnosed yb careadhd in 2026 at 53 years old.
After waiting for nearly ten years to get assessed by the NHS I went through the right to choose option and found the Centre. Once I had got all the nonsense with the NHS sorted I appointed careadhd.co.uk for my assesment, ive known along time im on the spectrum but had no idea to what degree and just how much it effected my daily life.
Through out the entire process careadhd where as helpful as they could possibly be - although i get a feeling they might be a little short staffed on the phone front :)
My assement appointment once the right to choose was authorised by the NHS happened within WEEKS - not months, not years - WEEKS.
Day of my assement i had a video conferance with a woman called Bronwyn, very polite, very understanding, knew exactly how to get my focus back when my mind wondered off. Bronwyn (quickly I suspect) diagnosed with me dual ADHD. I cried. Grown man, cried at someone finally putting a name and agreeing with me about my diagnosis (even though i was trying to hide my adhd during the interview)
I would recomend Bronwyn and the Care Adhd team to ANYONE waiting for diagnosis.
Now the hard part is over to me, stuff to follow up on to sort out my treatment - only been two months I been meaning to sort that out (little adhd humour there) - but I will do as its no good having a broken leg, if you dont do something to fix it.
Cant thank Bronwyn and the team enough.
Gabriel Cutler, diagnosed 2026 at 53 years old.
1 June 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Gabriel,
Thank you for taking the time to share your experience.
We are delighted to hear that your journey with CARE ADHD was a positive one and that you felt supported throughout your assessment process. It is wonderful to know that Bronwyn helped you feel comfortable, understood, and listened to, while also creating an environment where you felt able to openly discuss your experiences.
Receiving an ADHD diagnosis can be a significant and emotional moment, especially after many years of seeking answers, and we are so pleased that your assessment provided you with the clarity and understanding you were looking for.
We appreciate your kind words about our team and your feedback regarding contacting us. We are always looking at ways to improve our processes and make sure patients feel supported throughout their journey.
Thank you again for sharing your story, and we wish you all the best as you continue with the next steps of your pathway.
Warm regards,
The CARE ADHD Team
They falsely claim a wait time of 2 weeks
They advertise a 2 week wait for the RTC path after forms are completed. I followed up after a 10 week delay post completion of forms to see what happened and they told me they have a wait of 52 weeks and pointed me to their private service. I flagged that they were misleading patients by providing knowingly false wait times across their site and third party advertisements. They refused any responsibility and are still currently advertising a 2 week wait. I have reported them to the CQC, Trading Standards and the Ombudsman.
31 May 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Lidia,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling disappointed.
We would like to clarify that the estimated two week waiting time for an assessment refers to the period after all required assessment forms have been completed, received, clinically reviewed, and the patient has been moved to the "Ready to Book Assessment" stage. As each patient takes a different amount of time to complete and return their forms, this timeframe is an estimate rather than a guarantee.
We would also like to clarify that choosing the private pathway does not guarantee being seen sooner, as appointment availability depends on clinical capacity within each pathway.
We regularly review the information we provide to ensure it is as accurate and up to date as possible, and we appreciate you bringing your concerns to our attention. Your feedback has been shared with the relevant team for review.
Warm regards,
The Care ADHD Team
Used after recommendations
I decided to use after 2 people I know had also used. I found the process quick and easy. The assesment wasn't as bad as I was expecting. I have now recommended others after my experience.
21 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Sarah,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with CARE ADHD and that you found the process quick and straightforward. It is wonderful to know that your assessment was more comfortable than you expected and that you felt confident recommending our service to others.
Thank you again for sharing your experience and for recommending CARE ADHD.
Warm regards,
The CARE ADHD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.