www.cardsave.net Reviews 152

Worst company I ever dealt with even when cancelled they change their name to take money from your bank. Reason for cancelling was , 3 accounts were set up instead of 1 , PPI not complaince was taken even though we are PPI complaince, did not sent out the tablet so we could take payments , did not honour their agreement from day one!!
Their have taken money from our small business all year with nothing in return. Even when we managed to stop payments leaving our bank account, they have sent a bailiff letter demanding more payments

Please do not touch this Company

I've found Cardsave to be very professional and helpful from their sales call right through to integration and beyond. The whole process has been very easy and the mobile card machine is excellent value for money for the services you receive with it as well as the online payment processor.

Compared to other payment processors, cardsave is very competitive. No minimum transaction fees, 25p per transaction, low monthly cost and good customer service.

Cardsave really needs change their name to something like Charge Charge than Charge you some more! After being with [external reference] merchant services for many years with never any issues.

I decided sign up to cardsave following a reps visit who offered to reduce my bills BIG MISTAKE. After telling the rep that we are switching from a sole trader to a limited company she said that would not be a problem, we will put your application in as a limited company.

All went well. I was signed up for 12 months. A couple of months after signing up my accountant told me that now isn't the right time to change onto a limited company. So I needed to change my cardsave account to sole trader.

After contacting cardsave explaining this they said I would need to reapply, fair enough! THIS IS WERE THINGS TURNED VERY SOUR!!!

My application was turned down even though my business has been trading for over 30 years. They told me reason for turning me down is that they don't service my business sector. I asked Cardsave if you don't offer merchant services to my business sector how on earth was the first application passed? They just said unsuccessful contact customer services. Got no where with customer services, so I was suck with a terminal the I couldn't use and being charged for the privilege of looking at the terminal in its box.

I asked if I could terminate my contract. They said you could but there would be a cancelation fee it would be better waiting to near the end of the 12 month contract and cancel then. So I did wait, but near time I forgot to confirm to cancel as my mother took very ill at that time. When I remembered that I needed to cancel the contract it had ran over by 2 weeks. No guesses what happened next! You guess it I was tied in to another 12 months. I tried to explain what happened with my mother but they were having none of it. So I had to pay the cancellation fee plus the monthly terminal hire as well. Ouch that’s a lot of money for a thing I couldn't use.

The final problem only only happened just this week with returning the terminal. I was given a postage label to post back the terminal. So I sent it back in its original packing never used. And surprise surprise they said the terminal was losted. Lo and behold another charge.

So I have learned a very expensive lesson with this company.

All I can say please AVOID AVOID AVOID!!! Unless your happy paying money for nothing.

I have an online florist business. I used to have just one account with Streamline until they changed the ball park and decided that because I have 4 websites ( 1 currently dormant) I should have four accounts.
Guess what: yes : they now chargme 4 account charges plus fees on all 4.
In March when they threatened toput the charges up to £20 per account plus vat which is £100 per month for doing nothing. My website provider threatened to remove all his clients and guess what had it reduced to £5 per account.
I did my PCI Compliance in time for their August deadline but lo and behold I am being charged for Non compliance on these accounts £11.99 per month .
I have been on the phone constantly for over a year
I am locked out of their online system for some reason and have been promised call backs /refunds/help/ on so many occasions its a joke.
Nothing happens it is costing me a fortune in phone calls alone !!!
I will only have a small turnover but what I do have is being eroded by their spurious charges .
PCI Compliance is due before 20th September and yes you've guessed it they have not yet registered me ( I know this because I've rung Worldpay Trustwave ( parent company ) and they've never heard of me.
I do feel like I'm starting to not exist too .
Its absolutely hopeless !
I THOUGHT THEY WERE WORKING FOR ME-- IT IS A SERVICE COMPANY AFTER ALL !
At this rate I'll be bankrupt by Xmas.

we took out a contract with them for a year after a while machine started to play up and we had to have it replaced many times. after the third machine i ask to end the contract when i was told i was lock in to a 18 month contract and would have to pay over £500 to leave !!!!!!!!! so we tried to get the machine working again but the customer service is so poor so for the last 10 months i have had to pay for a machine and service that i cant use because it was too much to cancel my contract i would rather begin to accept camels as forms of payment that go back to card save avoid at all costs !!!!!! the sales man promised the earth and it turns out to be the worst mistake of my live !!!!! thanks card save

In January 2014, we sadly had to close our computing business and informed Cardsave that we were closing the account. We understood that the contract ended in June 2014 and we were willing to allow the final payments to come out of the company account rather than pay any cancellation charges. We were still having payments taken from the account since then and have been told that our contract has been rolled over another year. Also, that to close the account we would have to pay for another year.

We then sent an email on 8th August to Cardsave and asked to close the account as it should have been in June 2014. I received no reply at all to my email. Instead, through a friend at our old office premises (which we left in February), there was a letter dated 18th August which I received informing us that the agreement had been cancelled and that they were charging us £395.46.

I am so frustrated that after using them for the best part of two years that Cardsave have behaved so unreasonably not to communicate with me first to address my issues and then to send a letter to an address that is no longer valid to immediately put through the cancellation process and to use the direct debit to do so.

There should be a facility for someone to cancel an agreement at any point, even if they need to pay the remaining amounts due towards the end of the contract, but not £150 in cancellation charges as well. To also have a running contract that you never get a letter informing you that this is happening and that you are automatically renewing every year seems very underhanded.

All in all, not impressed at all with your communication and really frustrated how things have ended up. I am making a complaint and will go to the Financial Ombudsman if I have to.

I have been with Cardsave for a basic MOTO account for 3 years, which I used only a little, but was fine and reliable. I came to cancel since we moved on-line with low cost [external reference] services and [external reference] Anywhere for all remote payments - both of which are SO MUCH cheaper and more helpful than Cardsave.

Came to cancel and was told fine. Then I get a letter demanding £312 (although the tax invoice was for a different amount - so an admin nightmare in itself) of cancellation fees as I was 3 weeks before my contract roll over vs. 4 weeks. Yes it is there in the T&C's, but hadn't looked at for 3 years. The person should have really told me about this...Anyway ring up and request to continue for another year as cheaper to do so than cancel. All fine and confirmed in writing that no charges would be taken (other than my monthly fee). I complained that I should have been warned and after a week a kind person said that I could cancel a month later with no fees as a result of the poor communication. Things were looking up. Then I get the £312 deducted from my account! I have been following this up for 3 weeks, with promises that it will be refunded, but still nothing.

Honestly, their accounts and cancellation process is poor and has been for a while, with little improvement. Judging by other's comments I am far from alone.

Suggest review other options first before Cardsave as they are clearly designed for big customers who have huge workforces to manage them and not little ones like ourselves.

I signed up to card save following a reps visit who offered to reduce my bills. Once the service was running i found my costs were actually higher. But only when i analysed the money taken from my account. The Paper statements received did not show all charges that were being taken from by bank account.

I then called to cancel my contract but was told they had automatically renewed my contract and that i would have to pay 11months of the exorbitant charges to leave card save. At no point did they write to me to confirm the contract would roll over for another 12 months, and at no point was it stipulated by the rep. I suppose it must of been in the small print?

After 7 months I called again to confirm cancellation. This was the most frustrating process i have ever been through with a firm. I was hung up on, given incorrect email address ending in .COM not .NET, and made to wait up to 45minutes only to confirm that they still hadn't received my cancellation. It really seemed like they were trying everything they could to prevent me cancelling. In the end i sent a recorded letter, confirming my intention to cancel and kindly asking them to write back . A month has now elapsed and i still have not received a confirmation letter from them. STAY AWAY FROM THIS FIRM IF YOU VALUE YOUR BUSINESS.

I paid the pci renewal fee for our business olivers cards earlier this year. Since then I have been charged £13 plus vat per month every month in error. I succeeded in getting a refund of £26 in july but no vat refund of £5.20 then guess what! They took another £13 plus vat on the latest statement we received. My husband is ringing them tomorrow. When will they get their house in order? There is never any communication from them save for the monthly statement by which time it is too late to claw back the overcharge until the next month

I have never written a review on here before but would not want anyone to receive the same service as we have with Cardsave.
We changed to Cardsave following a visit from one of their sales reps
promising to save us money. He looked at our bill and said he would set up the same merchant services. This was never done correctly and so we couldn't move from our existing provider. we however had to pay them for a year as we had signed a contract despite the fact that we had not got the required service to use. Despite numerous attempts to get the correct service or cease the contract Cardsave were not interested in sorting out either problem - they were just happy to take money for a service that they were not providing. So this move doubled our costs of merchant services as we had to pay two companies.
WARNING TO ANYONE THAT IS THINKING OF CHANGING THEIR MERCHANT SERVICE PROVIDER PLEASE DO NOT USE CARDSAVE

I don't usually write reviews , but this time I just can't help it not to leave a bad review about this "company" , which is the worst thing that ever happened to me!!!!!
If there are more people in trouble with these people , let's get together and SUE these rubbishes ... They just people in trouble and get away with it .. It's not normal to let them get away with it. They have this [Sensitive information] CEO [Name] , which I believe he is just stealing money from people without worrying about anything!
LET'S GET TOGETHER AND SUE THESE DOGS!

Pity I have to give this company any stars as they do not deserve it.

Ive been trying to cancel my account since about January. Eventually in May I got a response saying my account was closed but I had to pay nearly £450 to cancel as I had gone over another year.

I had chased many times since January and in March I was told over the phone that it was cancelled but obviously not. Im now getting no response at all to any emails or calls quering this

DO NOT USE THIS COMPANY

UPDATE 30th July 2014: To be fair the same day I posted this, someone from Cardsave called and sorted it out. Disappointing it got this far but at least they did the right thing in the end

Since Cardsave have been taken over by Worldpay they are supposed to be much better and judging on how quickly they dealt with my complaint it seems they are, very pleased.

I have been a client using Cardsave machines for over 2 years. One year ago in September 2013 we moved shop to another address in the same town. We wrote, telephoned and emailed with our new address. As at todays date, nearly 10 months later, our machines are still not programmed to the new address and our clients get receipts with the wrong address. We have emailed to ECT@cardsave.net at least 4 times, called about 6 times and written, no-one gets back to us. Also, we applied to American Express to use their cards and was accepted about a month ago, they asked us to email ECT@cardsave.net and request the machine to be re-programmed to accept Amex, GUESS WHAT? No response, nothing has happened. Do you think we will be using Cardsave in future?

I have never reveiwed a company on line but such is my frustration with this company I have resorted to Trustpilot in the vain hope my complaint will be heard, despite my constant stream of communication with CardSave/WorldPay.

I met with the Territory Manager for Greater Manchester to sign up for CardSave as it seems they had a good reputation for working with small companies. I wish I was aware of this site back in February 2014.

To cut a long story short I was not told about Monthly minimum charges
of 25 pounds per account, I have 2, one for a terminal and one for online ( or so I thought) I came to use the online facility only to be told further fees apply.

There have been so many problems and issues with dealing with CardSave/ WorldPay that I can't be bothered to reiterate them all here, I am only reviewing this company in the hope that I can tell other small businesses NOT to sign up with this company.

Throughout making my complaint I have not heard a word from the Territory Manager who also does not reply to emails or even does not have the courtesy to read them.

I have made written complaint to the customer service team but 10 weeks later I do not have a satisfactory answer only they are investigating,

SMALL BUSINESSES BE AWARE: they hide the fees and details which are not fully disclosed at the point of sale, the Sales/Territory Manager tells you he has highlighted all details and get you to sign the ipad on the spot.

I have wasted so much time trying to pursue this company, time I should be spending on my customers orders. I have found them to be truly appalling to deal with and detrimental to my business and it's development.

A very very expensive and appalling company.

Where do I begin? One of the first payments processed was referred for fraud checks, while I have no issue with this, what is an issue is that it took 11 calls to find out that it was in this state. A letter that I was told was sent (21 May 2014) stating it had been referred for these checks has still not arrived by today 16/06/2014. Not to mention of the 11 calls made, three Streamline staff including one who is a manager and has been with them for eight years insisted the money had been paid to my account when in fact it had not. It had not because it had been referred for fraud checks and they cannot tell only insisting I had had the money! At every stage the staff at Streamline tried to fob me off, in particular when the monies did not arrive they told me it was my banks responsibility to trace a payment which also turned out to be inaccurate.

Now the main issue. I was advised that my monthly charge would be £19.95 + vat/ month + transaction fees. So far it appears I will be charge £119.95/month + transaction fees. The salesman has not answered any of my emails or a recoreded delivery letter. I have received a letter from Streamline (also part of WorldPay) stating my complaint will be dealt with in 10 working days. I have had nothing from Cardsave with whom the contract was setup.

I called Cardsave back in September 2013 to cancel my contract, was told that it had rolled over and I would have to pay for the next year's service.
My business closed in Feb 2014, and I am still being billed for services that I do not either require or use, causing charges on my bank account.
I simply want to know where to send the terminal, and terminate this contract.
Please deal with this asap.

THIS COMPANY IS A DISGRACE WHEN I GOT HIS MOBILE TERMINAL AT NO STAGE DID THE SALES REP MENTION TO ME THAT I WAS ON A ROLLING CONTRACT I CLEARLY REMEMBER HIM TELLING ME THAT AFTER A YEAR IF I WASNT HAPPY WITH THE SERVICE I COULD CANCELL AT ANYTIME I WASNT SO I CALLED TO CANCELL MY CONTRACT IN THE FIRST YEAR I HAD 4 MACHINES ALL DID NOT WORK PROPERLY WHEN THEY SENT ME A BETTER MACHINE THEY TOLD ME I HAD TO STAY WITH THEM FOR ANOTHER 6MONTHS AS MY CONTRACT HAD ROLLED ON.
THEY STILL CHARGED ME FULL WHACK EVEN THO I WAS TAKING MORE CHEQUES THEN CARD PAYMENTS AS MACHINES WASNT WORKING WHEN I DID MANAGE TO CANCELL MY CONTRACT THEY STILL TOKE AN EXTRA PAYMENT FROM MY BANK WHEN I CALLED AND ASKED WHY THEY SAID IT WAS A MISTAKE AND WILL PAY BACK IN 5 WORKING DAYS WELL ITS BEEN 3 WEEKS NOW AND STILL NO REFUND THEY SAID THE DELAY WAS BECAUSE THEY HAD NOT RECIEVED MY CARD MACHINE BACK RUBBISH I SENT THIS BACK NEARLY TWO MONTHS AGO WITH PROOF OF RECIEPT BE VERY WARY IN DEALING WITH THIS COMPANY GO TO YOUR BANK THEY WILL AT LEAST MATCH THEIR PRICES AND YOUR NOT DEALING WITH A MIDDLE MAN MILES AWAY

Dear Clive,
Please can you contact me on the following email address to answer some of the following complaints as no manager in your business deems me important enough to talk to.
jc@theyewtreebunbury.com
My terminal (which processes over £450k of transactions per year) broke on Friday 16th May. It is now Wed 28th May and we still have no working machine. Your company has cost me over £6000 in sales as a result of my guests leaving as they can't use cards. I have rung EVERY day since and no manager has been available to talk to me. Fruitless promises about rectifying the situation have come to nothing. We have received a new base unit (Tuesday 20th May), new terminal (Wednesday 21st May) then promised new power cables for Thursday 22nd May but arrived Saturday 24th May but still the machine didn't work. On Saturday 24th May we were promised a new machine by Tuesday 27th May (after a very busy bank holiday weekend without a terminal) and it's now Wednesday 28th May and nothing has arrived as a Team Leader apparently thought I didn't want a new machine until I had agreed better rates!!!!! I have been told that a new machine will arrive tomorrow but hold little hope.
It is an utter disgrace that your organisation can treat a small business like ours in this way. We cannot put up with this loss of business. My regular guests (I own a successful award winning pub) think it's a joke and it's embarrassing for me as it looks like we've done something wrong.
Please contact me on the above email address so we can discuss this as well as relevant compensation for the disgraceful service and severe loss of business as a result of your company's errors.
I will continue to find all mediums to review your organisation daily until I am contacted.
If I could've awarded zero stars I would've done.
Yours truly unhappy,
Jon Cox
jc@theyewtreebunbury.com

I have given my complaint in writing to Cardsave complaining about their rolling contract costs and have now received back confirmation that they are not prepared to budge from their contract position on the rolling contract clause.
My next move is to contact the Ombudsman as I am pretty sure this form of agreement with rolling contract penalties is unfair and not enforceable . It's certainly banned in other business industry practices not dissimilar to Cardsave operations.

I do understand it.!! Maybe you dont understand if it will stand up in court or how its viewed by the Ombudsman. It is a rolling contract with unfair terms. This is not over!