Cardmarket Reviews 4,284

I had a disaster at the postage center,
Losing 8 packages simultaneously.
Card markt has helpt me make sure I got refunded only waiting for 2 who have not replied.

I had an issue with a scamming seller who started to have a lot of undelivered orders including mine. After I raised a ticket I was issued a goodwill refund which I appreciate. Hopefully the scammer will be investigated.

Best helpdesk service i've had in a long time.
Fast reply and very friendly.

Customer service ignore you. I've been trying to get some support on a sale that never arrived from over a year ago now. But their automated system doesn't work and the email that they tell you to use to contact them if it's not working they ignore any emails you send. There's posts online from other like me that have the same problem. I used to like using their service but now it's difficult to trust it.

Fantastic website for both buying and selling, extremely good at solving issues, very responsive and and understanding on the rare occasion post is lost.

Support is very helpful. When cards didnt arrive they were quick to respond and give a refund.

I was scammed for more than €200 by a seller. The cards were fake, but I only realized it about ten days after confirming the order. mkm's support allowed me to return everything and receive a full refund. Thank you so much. I will be careful never to confirm my order before I'm 100% sure of the cards I purchased.

Best site in eu for tcgs, no competition

Quick and generous refund for an order made from scammer: the fault definately wasnt the cardmarket’s.

Another support disaster.

buyer claims item arrived opened. RM claims it wasn't and support refunds the buyer prior to the buyer signing documents from RoyalMail to dispute this?

So now that the buyer doesn't have his money frozen why would they be inclined to sign RoyalMails letter... thanks for making me out of pocket by not following industry standards on item not received cases.

The Support is always 5*

I’ve been selling online for years through eBay and Vinted with thousands of successful transactions and excellent feedback. Recently I added Cardmarket to my sales channels, and unfortunately the experience has been extremely disappointing.

A simple listing error (two cards with the wrong variant) turned into a major ordeal due to the way Cardmarket handles disputes. Even though I immediately:

Contacted the buyer

Offered a full refund

Offered an alternative version as a goodwill gesture

Followed the platform’s own Terms & Conditions

…the buyer continued to make unreasonable demands, including asking me to source cards from other sellers at my own cost. Instead of supporting the seller or enforcing reasonable expectations, Cardmarket support threatened to suspend my account despite me doing everything in good faith.

To make matters worse, the buyer left a factually false and defamatory review claiming I sent damaged items, wrong languages, and attempted to break TOS none of which happened. Cardmarket provided no initial protection or intervention.

As a seller, this is extremely discouraging. Cardmarket seems to prioritise buyers regardless of the situation, even when their claims are dishonest or manipulative. There are no meaningful safeguards for sellers, no proper verification process, and no balanced handling of disputes.

Comparing this to platforms like eBay and Vinted, the difference is night and day. Those platforms protect both sides fairly and don’t encourage abusive behaviour.

I would strongly advise new sellers to be very cautious when starting on Cardmarket. Until seller protection improves significantly, it’s an unreliable place to build a business.

Had an issue with a seller who sold me cards at the wrong rarity and refused to give a refund.

Cardmarket support gave me a full refund on the order. I am satisfied with the provided support.

I've largely had good experiences with CardMarket, but they recently double paid a credit withdrawal. They then announced this which is fair, but then copied me in on an email with 260 other sellers, which sparked a lot of concerns about our email addresses and otherwise being shared, which is a data breach.

They then have not responded to any of the 260 people within 3-4 days and taken two silent actions:

1. Tried to give us all 10 pound credit with no associated communication marked as compensation
2. Despite saying they'd tell us what to do with the initial double withdrawal on Monday, they have put all of us in minus credit without announcing that is how the repayment would take place.

The radio silence and attempts at not communicating after such a disastrous breach of privacy have been appauling.

Great service and best for buyer and seller. I have collected cards forever and sold so quickly on Cardmarket that made my life easy.

I have always been a reliable seller with flawless reviews, but my recent experience with Cardmarket has shown me that honest users are completely unprotected on this platform.
I sold a card months ago outside of Cardmarket, long before a new order came in. When the buyer later placed an order for that same card, delivery was simply impossible — the card was no longer in my possession. According to basic European contract principles, a seller cannot be forced to deliver something they do not have. Yet Cardmarket Support seems to make situations like this even harder for honest sellers instead of protecting them. Instead of helping resolve this obvious inventory mistake, Cardmarket allowed the buyer to demand an absurd “solution”: paying him the price of the cheapest current listing, which is literally €2000 for a card that originally sold for €135.
The buyer openly refused any reasonable discussion. He first demanded proof, and the moment I found the old bank payment, he suddenly no longer wanted it. Instead, he pushed for the €2000 payout and used the dispute system as leverage.
Cardmarket’s handling of the situation made it feel like I had only two choices:
either pay thousands of euros for a card I no longer own, or risk losing my account.
It felt completely unfair and extremely discouraging for any honest private seller.
If a single buyer can misuse the system to make disproportionate demands while the platform stands by, then Cardmarket is simply not a safe place to sell.
I genuinely hope they rethink how they treat their sellers, because this experience has destroyed my trust in the platform.
Moreover, I also find it extremely concerning that I had disabled shipping to Spain in my Cardmarket settings, yet the buyer (who is Spanish) was still able to purchase my listing by using a German mailbox service. This completely bypasses my seller preferences and forced me into a situation I explicitly opted out of. It feels deceptive, and it makes the platform even less safe for honest private sellers.

EDIT: After posting this, the buyer actually admitted that the card wasn’t worth €2000 at all, but closer to €130, exactly in line with the last sold prices he himself sent me. Based on that, I offered him a full refund of €135, plus €20 for the inconvenience, plus the original shipping costs.
This meant the buyer would have zero additional costs, which is exactly what Cardmarket Support stated in their first message: the buyer should not incur any additional cost.
Despite that, the buyer refused every reasonable solution. The only thing he demanded was a brand-new EX replacement card, something that simply does not exist on the market right now.
To try to help anyway, I watched a three-hour Whatnot stream (while I was supposed to be working) and searched all of Marktplaats. The only card that appeared on Whatnot was in terrible condition, and the Marktplaats seller never replied.
There was literally no replacement EX card available, and there was no possible solution left for me to offer.
I genuinely tried everything I could to fix this simple inventory mistake, but there was no way to satisfy a request that was objectively impossible.
And yet, instead of acknowledging that I had exhausted every option, my account was suspended as if I had refused to cooperate at all.
When I explained this to Support, I received a generic suspension message in return, as if none of my efforts had been read or considered. I was assisted by Niclas from Support, and the handling felt completely disconnected from what actually happened.
Being suspended for trying to resolve an impossible situation, and for a basic inventory mistake I openly acknowledged and did everything to solve, is extremely discouraging for any honest seller on the platform.

Bought a card for 28€ and after 1 month the card hadn't arrived so I had no card and complained to the seller, he said the card had been returned to him but still he didn't say anything else and didn't return the money, just straight scammed me. Don't even know if he did truly send the card. The seller is Pokecollector-151 (italian guy)
Opened a ticket to support that they gave me my money back but be careful with sellers.

I had problem with my postal service, i was the buyer.
In the tracking it showed as it was arived but i dident get anything. and cause of the good service of the trustee survice from cardmarket i still got my money back.
I would every european buyer or seller recommend cardmarket

Cardmarket protects buyers very good, but its VERY VERY unreasonable to sellers. If you forget to provide the tracking code within 14 days, But the package arrives after 6 days, they demand that you to pay back the shipping costs.