Motor Traveller Car Box Reviews 507

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fits my fiesta perfectly. Bought to go halfway over dropped rear seats to give good size dog area. Supports 2 dogs with no problem.Very solid construction, but removes very easily for hosing out. Shou... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - really personal and attentive. Bought a Thule roofbox and, despite there being zero stock in the UK and no date for new stock to arrive, the guys managed to secure one for me and s... See more

Company replied

Rated 5 out of 5 stars

A fabulously easy, quick, confident and quality product and service. Assured and articulate, Stuart helped me pick the right box etc, and worked around my schedule to fit in at home in a matter of min... See more

Company replied

Rated 5 out of 5 stars

Very helpful guy! Didn't have the box I needed as I hadn't notices it was on back order. When I visited the store, he told me that the roofbox business was so busy that he had limited stock. However,... See more

Company replied

Company details

  1. Car Accessories Store

Information provided by various external sources

Carbox sell Thule car roof boxes,Thule roof bars and racks, bike racks, car boot liners and mats.Special package prices on Thule WingBars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Very good information provided and…

Very good information provided and faster delivery than was promised. Great service.

4 September 2021
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Reply from Motor Traveller Car Box

Thank you very much - great you found the information useful and the delivery was successful. Regards.

Rated 5 out of 5 stars

Great item

Great item, daughter would like one for her Polo are they available for the Polo ?

1 September 2021
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Reply from Motor Traveller Car Box

Hi, they should be although we are due more stock in mid-October so it maybe a little while until they're available. Regards.

Rated 5 out of 5 stars

Chap was really helpful and even put…

Chap was really helpful and even put the box on the top for me. Said to me some people turn up without their roof racks on to collect their car box. doh!

25 August 2021
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Reply from Motor Traveller Car Box

Thank you very much, happy to help and hope we can assist again in the future. Regards.

Rated 5 out of 5 stars

I found the service provided by Car Box to be exceptional and great value for money.

I found the service provided by Car Box exceptional, and value for money! For the installation, they arrived on time, completed the task extremely quickly, and were very helpful. I would highly recommend Car Box to anyone looking at buying car accessories such as roof rails, roof boxes etc.

24 August 2021
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Reply from Motor Traveller Car Box

Thank you very much, that's so great, we really appreciate the feedback and are really pleased you found our service so good. We hope we can help again in the future. Regards.

Rated 5 out of 5 stars

Superb Customer Service

Superb Customer Service. Calm relaxed and gave you what you needed not what you didn’t AND they fitted everything as well. Nothing was too much trouble. We got our largeThule roof box first. We visited Stuart at his fitting studio at the garden village where you could get a nice handmade sandwich and drink while you waited whilst they fitted the box and rails to our VW Caravelle. The fitting took 30-40 mins hassle free. I actually had another issue that I wanted to take 4x of our La Fuma reclining chairs on holiday, unusual maybe but not a fan of bikes But with family aboard our 7 seater there was no room at the Inn. Discussing this with Stuart he recommended the Thule bike rack. Genius. Downside was we went on our staycation holiday to Devon in 5 days time. Stuart checked stock at Thule and he could get it 3 days time. Stuart then offered to meet me closer to where we lived in Hitchin which was brilliant for me as going on holiday when you run your own company has invariably its timings issue.. phone call from Stuart it was in, unfortunately on the early evening we met there was a large lorry fire on the M25 which shut the M25 down for most of the day. Stuart proceeded to get to me and vice versa, we changed our meeting locations a couple of times to suit the heavy traffic on the A&B roads. We finally met up, it then proceeded to tip it down. Bless. Stuart calmly and professionally fitted the bike rack whilst we chit chatted at the arduous journey we had just had. Why all of this explanation because you generally/rarely get this type of committed service from the corporates. Stuart was once again calm, relaxed and not phased through any of this a complete pleasure to deal with. Stuart’s great testimonials drew me to this independent company plus their brilliant and seemingly effortless fitting service. I would highly recommend them. Finally we all arrived in Devon after a proper rain soaked trip down safely. I’m writing this review on our La Fuma relaxing chairs in the sun. Happy days thanks Stuart.

22 August 2021
Unprompted review
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Reply from Motor Traveller Car Box

Hi - thank you so much, more than happy to help and glad everything was sorted for your trip despite the challenges of fires, blocked roads and the british summer! :-) It's reviews like this that make it worthwhile and look forward to helping again in the future. In the meantime have a great holiday. Regards.

Rated 5 out of 5 stars

Great service

Great service. The roof bar fittings suggest by Thule did not fit my model of car. Really helpful in contacting Thule and getting their technical team to suggest a solution. Booked another time in for the roof bar fitting and sorted the issue. Great service. Great communication. Roof bars work great. Also better value that Halfords.

13 August 2021
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Reply from Motor Traveller Car Box

Thank you very much - glad we got it all sorted in time and appreciate your understanding and flexibility whilst we got to the bottom of the issue. Regards.

Rated 5 out of 5 stars

Car and boot mats

Very efficient service. Although mats were sent from Germany, the mats arrived with a few days and were correct and on good order.

13 August 2021
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Reply from Motor Traveller Car Box

Thank you and glad you are pleased with the timescales and items. Regards.

Rated 1 out of 5 stars

Abysmal service

I ordered a boot liner for a Land Rover Freelander 2 but received a liner for a Jaguar XF II. I have tried to get Carbox.co.uk to respond to my e-mail and telephone requests for a resolution but they have done nothing. I see below that on July 27th that Jan reported the boot liner for her Jaguar XF II doesn't fit and is the wrong size and shape. I wonder if our boot liners were sent to the wrong addresses ? We'll never know whilst Carbox refuse to respond to their customer complaints .......

12 August 2021
Unprompted review
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Reply from Motor Traveller Car Box

Hands up we dropped the ball on this one. Orders were despatched incorrectly and to compound matters this was during an exceptionally busy period which meant our response to calls and emails was well below bar to everyone. We're very sorry have since resolved this issue with a refund to the customer.

Rated 5 out of 5 stars

Great service

Great service, nice guy and even fitted the roof box for free!

11 August 2021
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Reply from Motor Traveller Car Box

Thank you very much - happy to provide a unique service and get you ready for your trip. Regards.

Rated 5 out of 5 stars

Ordered roof box at reasonable price

Ordered roof box at reasonable price. Popped in and got some good advice about new roof bars too. He fitted them all whilst we went for a coffee in the garden centre. Hadn't realised Thule were made in Britain which is always nice to find out! Picked up some surf board protectors as well. Lovely guy.

5 August 2021
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Reply from Motor Traveller Car Box

Thank you very much, happy to help and you did the right thing changing those roof bars - your Mercedes deserved them! Regards.

Rated 5 out of 5 stars

Very good fit

Very good fit. Looks promising, let's hope it is as good as it looks in the long term.

28 July 2021
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Reply from Motor Traveller Car Box

Thanks for the review and we're sure you will be pleased with the longevity of the item. Regards.

Rated 1 out of 5 stars

Very disappointed

Very disappointed, doesn’t fit our Jaguar boot at all Too short, not quite wide enough and the wrong shape . The ad stated that it was for a Jaguar XF sports break for 2015+ our jag is a 2018!!!

27 July 2021
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Reply from Motor Traveller Car Box

Hands up we dropped the ball on this one. Orders were despatched incorrectly and to compound matters this was during an exceptionally busy period which meant our response to calls and emails was well below bar to everyone. We're very sorry have since resolved this issue with a refund to the customer.

Rated 5 out of 5 stars

Great choice of roof boxes and car…

Great choice of roof boxes and car accessories. The website is laid out in a way that makes it easy to choose the right item. Competitive pricing. My roof box was delivered to my house by the website owner (!) and he explained the details/ how to use it - very impressive and worth any small price difference.

24 July 2021
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Reply from Motor Traveller Car Box

Thank you very much, that's great to see and glad you are pleased with the service. We hope you've switched those roof bars around now too! ;-) Regards.

Rated 5 out of 5 stars

Fantastic 10/10

Fantastic service - really personal and attentive. Bought a Thule roofbox and, despite there being zero stock in the UK and no date for new stock to arrive, the guys managed to secure one for me and saved my family summer holiday to Cornwall. Called me when it was in stock and delivered on time as promised by the Car Box team. Overall a much more pleasant experience than dealing with the big high street brands. Would highly recommend Car Box and their wonderful team 10/10.

22 July 2021
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Reply from Motor Traveller Car Box

Thanks so much, that's great feedback and glad we managed to help and get you on your holiday successfully. If you need anything in the future just let us know and we'll be happy to help. Regards.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thoroughly explained all the available options. Fully updated once the order was placed regarding lead times and then a nice and easy process of attending and store and having it all fitted. Highly recommended.

22 July 2021
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Reply from Motor Traveller Car Box

Thank you - glad you were pleased with how everything went and enjoy your travels with the new gear. Regards.

Rated 5 out of 5 stars

Fits perfectly

Fits perfectly. Very pleased

21 July 2021
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Reply from Motor Traveller Car Box

That's great to see and hopefully we can help again next time. Regards.

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