I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
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Review summary
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I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4K reviews
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Getting bracelet repaired
Great experience with trying to get my daughter bracelet repaired. The couldn’t repair it so there sending a replacement to me. Customer service representative Dharshini was great at helping get the issue resolved and help Get the new bracelet ordered . It will take 2-4 weeks to get delivered but happy with the service at this time.
11 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear about your positive experience with us! It's wonderful to know that we could assist with getting a replacement for your daughter's bracelet. We appreciate your patience as we work to deliver the new item to you.
Secure fastening to prevent this from happening.
I purchased this item because it had so many great features, and I received so many compliments whenever I wore it. However, the biggest drawback is that it kept slipping out of my ear piercings. It was very difficult to keep track of them, and unfortunately, I eventually lost one. I really wish the design had a more secure fastening to prevent this from happening.
10 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate you sharing your feedback regarding the design of our item. We understand how frustrating it must be to lose one of your earrings, especially after receiving so many compliments. We are always looking for ways to improve our products, and your comments about the need for a more secure fastening are very valuable to us. We will certainly take your experience into consideration as we review our designs.
Reply from CaratLane - A Tata Product
We're glad to hear that the product met your expectations and matched its online representation. We appreciate your feedback.
Mohd Uzair helped place my order…
Mohd Uzair helped place my order quickly by providing relevant information - as I was trying to finalize something in the vast variety of items available at CaratLane
10 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are delighted to hear that our team was able to assist you efficiently with your order, providing helpful information amidst our wide selection. We appreciate your kind words!
good collection and customer service
9 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear that you appreciate our collection and the customer service you received. Thank you for sharing your positive feedback!
Uzair from customer service helped with…
Uzair from customer service helped with the exchange process and made it feel so seamless and stress free. I bought a ring and needed to size down.
9 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear that the exchange process for your ring was seamless and stress-free. We appreciate you sharing your positive experience with us!
Amazing experience
Amazing experience! The staff member RITA was friendly, patient, and helped us find the perfect piece. The jewelry is beautiful and the quality is excellent. Highly recommend!
26 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so delighted to hear you had such an amazing experience and found the perfect piece! It's wonderful to know that our team provided friendly and patient assistance. We truly appreciate your kind words about the beauty and excellent quality of our jewelry. Thank you for your high recommendation!
Excellent quality
Excellent quality . Loved the product.The delivery took a week longer than expected time line . But other than that everything went smooth. I was not in a hurry so nothing to complain .
31 July 2026
Reply from CaratLane - A Tata Product
We are so glad to hear that you loved the product and found its quality excellent! We sincerely apologize for the delivery taking longer than expected. We are always working to improve our shipping times for a smoother experience.
The buying experience was great
The buying experience was great. carat lane employees helped us by guiding through the purchase process
8 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear that our team was able to provide you with a great buying experience and guide you through your purchase! We truly appreciate your kind words.
Got video call immediately upon my…
Got video call immediately upon my request and service rep patiently showed the products and responded to all my questions. I placed the order it was hassle free. I ordered before too , I was happy with products I received.
7 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are delighted to hear about your positive experience with our video call service and the helpfulness of our representative. We're so glad you found the ordering process hassle-free and are happy with your products!
Beautiful dainty mangalsutra…
Beautiful dainty mangalsutra collection. I purchased Zarah mangalsutra and love how light and easy it is to carry. Perfect for casual occasions or business trips.
I shopped at their Frisco location and the customer service was good too!
26 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so thrilled to hear how much you love your Zarah mangalsutra! It's wonderful to know that its delicate design and lightweight feel make it perfect for both casual wear and business trips. We're also delighted that you had a positive experience at our Frisco location. Thank you for sharing your kind words!
Reply from CaratLane - A Tata Product
Thank you so much for your note! We are absolutely thrilled to hear that you love your new piece.
quick delivery and very high quality…
quick delivery and very high quality items
22 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share your review! We are thrilled to hear that you are impressed with the high quality of your items and that they arrived so quickly. Getting beautiful, crafted jewelry safely to your doorstep in no time is always our top priority.
We truly appreciate your support and look forward to welcoming you back to CaratLane soon!
Easy and trusted
5 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the fantastic review! We are thrilled to hear that your experience with us was smooth and trustworthy. Making fine jewelry shopping easy, transparent, and enjoyable is what we aim for every single day.
We truly appreciate your support and look forward to welcoming you back to CaratLane soon!
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with CaratLane did not meet your expectations. We always strive to deliver exceptional design, quality, and service, and we regret falling short in this instance.
We would love the opportunity to make things right for you. Please reach out to our support team at [cs@caratlane.us] with your Order ID or contact details so we can assist you directly.
Product quality is different than what…
Product quality is different than what was shown on the website.
29 July 2026
Reply from CaratLane - A Tata Product
Thank you for bringing this to our attention, and we are so sorry to hear that the product quality did not match what you saw on our website. This is certainly not the experience we want you to have with CaratLane.
For your next purchase, we highly recommend booking a C-Live Video Session with our team before placing your order. This allows you to view our jewelry in real time, check the fine details, and ask any questions on video call so you feel completely confident in your piece.
Again, we sincerely apologize for the disappointment and look forward to making things right!
Beautiful pendant
Beautiful pendant - Loved the sleek design and packing
5 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the lovely review! We are thrilled to hear that you loved your new pendant, its sleek design, and our packaging. We take great care in making sure the unboxing experience feels just as special as the jewelry inside!
We hope you enjoy wearing your beautiful new piece, and we look forward to welcoming you back to CaratLane soon!
Great ring, please improve your communication
The ring is great, just as expected, the product itself is great, my only complaint is about communication, you're spending a good amount of money on this product and you'd expect more information about status; after I placed my order I only received an email confirming it was received and that was it. My delivery was delayed and only after I sent an email asking about it I was informed about the delay. Then the product was sent and the only information I received about it was from UPS saying that TCL NA was sending a package to me. Then I looked for TCL NA and I found out it might be related to Caratlane, and then I got it. Don't get me wrong, I'm ok with the process and happy with the product, this is a suggestion about the level of communication you expect when you're spending certain amounts of money. Thanks!
28 July 2026
Reply from CaratLane - A Tata Product
Thank you so much for taking the time to share such detailed and constructive feedback with us. We are delighted to hear that you love your new ring and that the quality met your expectations!
At the same time, we completely agree with your point regarding communication. When investing in fine jewelry, you deserve clear, proactive updates at every step of the journey—from shipping updates to clear carrier identification (like TCL NA). We sincerely apologize for the uncertainty and delay you experienced during fulfillment.
Please know that your feedback has been shared directly with our operations and customer experience teams as we actively work on improving our automated tracking notifications.
Thank you again for your patience, support, and valuable suggestions. We hope to welcome you back to CaratLane for an even smoother experience in the future!
This is the 2nd time that my order has…
This is the 2nd time that my order has been atleast 10 days late!
28 July 2026
Reply from CaratLane - A Tata Product
Thank you for bringing this to our attention. I am truly sorry to hear that your order has been delayed, especially since this is the second time you have experienced this issue with us. I completely understand how frustrating and unacceptable this is.
We hold ourselves to a high standard, and it is clear we missed the mark here. I want to look into this for you immediately to expedite your delivery and see what went wrong.
Please email us directly at cs@caratalne.us with your Order ID so our support team can resolve this for you right away.
Designs are definitely good and…
Designs are definitely good and delicate.on time delivery and good customer support overall like the priduct.
1 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
hank you so much for taking the time to leave us such a wonderful review!
We are thrilled to hear that you love the delicate designs of your new piece, as well as our prompt delivery and customer support. Ensuring a smooth experience from order to delivery is what we aim for every day.
We truly appreciate your support and look forward to serving you again at CaratLane!
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