Been using Captions for several years now. It’s been a great tool in making short form videos. I liked the older web version better, Imo was easier to use, but I think they’ll improve this new version... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Captions for a few months now, and it's become the tool I reach for whenever I need to repurpose long form content. What I appreciate is that it edits with taste rather than just s... See more
Company replied
Love the program and ease of use. The finished products exceeded my expectations every time. We simply stopped using it as we didn't need it any longer but if the circumstances change we will definite... See more
Company replied
Have always had a very positive experience using this app. Even when something I needed clarity on would occur, they responded right away and helped find solutions. It's easy to use and we have grown... See more
Company replied
Company details
Written by the company
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation. The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars. Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone. Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Contact info
177 Huntington Ave Ste 1703 PMB 63183, 02115, Boston, United States
- hello@getcaptions.app
- captions.ai
4.5
Excellent
531 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I have been using Captions since 3…
I have been using Captions since 3 years now and have great overall experience with the user model to final product. It's just amazing
14 October 2026
Unprompted review
Reply from Captions
Three years with us — thank you, Mannu! We're so glad the experience has held up from first idea to final video. Appreciate you sticking with us.
The APP is awesome
The APP is awesome! The people behind it are very helpful!
15 October 2026
Unprompted review
Reply from Captions
Thank you, Joshua! Really happy the app is working well for you, and we'll pass along the kind words to the team.
Very good for Captions
It is very useful. I'm using it mostly for captions and it is very good for that. I didn't use other AI features, but I guess they are good.
14 October 2026
Unprompted review
Reply from Captions
Thanks so much, Zoran! Glad the captions are serving you well. If you ever get a chance to explore the other AI tools, we'd love to hear what you think.
The best and most intuitive tool in the…
The best and most intuitive tool in the market!
14 October 2026
Unprompted review
Reply from Captions
Thank you, Denis! Intuitive is exactly what we aim for, so this is great to hear.
5 stars
The platform was very helpful for the projects that we had. Customer service, specifically with Sam was exceptional. Thank you.
13 October 2026
Unprompted review
Reply from Captions
Thank you, Melissa! We're glad the platform helped your projects come together, and it's great to hear our support team took good care of you.
Customer service was very helpful
12 October 2026
Unprompted review
Reply from Captions
Thanks, Alisa! Happy our support team could help — we appreciate you taking the time to share this.
The company is awesome
The company is awesome. Thank you! If you need support they’re incredibly fast to respond!
12 October 2026
Unprompted review
Reply from Captions
Thank you, Erin! Fast, helpful support is something we work hard at, so it means a lot to hear it noticed.
As a small nonprofit with lean staff…
As a small nonprofit with lean staff this app made it easy for us to create content and add captions for videos. I would highly recommend it.
12 October 2026
Unprompted review
Reply from Captions
Thank you, Jazmin! Helping small teams create and caption content without a big production lift is exactly what we hope to do. The recommendation means a lot.
The best tool for subtitles
The best tool if you want to add subtitles
12 October 2026
Unprompted review
Reply from Captions
Thank you, Gianfranco! Delighted subtitles are working so well for you.
Captions is an amazing app with…
Captions is an amazing app with powerful, easy-to-use features that make creating professional videos so much easier. What impressed me even more was their outstanding customer support! I accidentally purchased the annual subscription instead of the monthly plan, and Sam quickly helped me cancel it and receive a full refund in five minutes. The entire process was smooth, fast, and stress-free. It’s refreshing to see a company that truly values its customers. Highly recommend Captions for both its fantastic features and exceptional service!
11 October 2026
Unprompted review
Reply from Captions
Thank you, Maryam! We're glad the billing mix-up was sorted quickly and painlessly — that's how it should be. Really appreciate the thoughtful review.
Clown site
Clown site.
You must pay before you receive the preview of your work. Because by giving you a glimpse of the end result of your work, you could capture it without paying.
So you have to imagine your finished work and hope that the result is super awesome only and that's all you get before you pay.
So don't come and tell me that we are in an idiotcracy, it's more than obvious.
11 October 2026
Unprompted review
Reply from Captions
Thanks for the honest feedback. Not being able to see your result before paying is a fair frustration, and it's useful for us to hear. We'd like to look into your specific case — please reach out to our support team and we'll do what we can to make it right.
Reply from Captions
Thank you! Great to hear our support team hit the mark.
I needed some changes to my account and…
I needed some changes to my account and the process was very straightforward
9 October 2026
Unprompted review
Reply from Captions
Thanks, Joao! Glad the account changes were quick and straightforward.
My experience with using CaptionsAI has been great!
My experience with using CaptionsAI has been really good. Their captions accuracy is really good.
And a shoutout to the support team specifically that has always helped me greatly.
9 October 2026
Unprompted review
Reply from Captions
Thank you, Douglas! Caption accuracy is something we invest a lot in, so it's great to hear it's holding up — and we'll share your shout-out with the support team.
You are in safe hands!
9 October 2026
Unprompted review
Reply from Captions
Thank you, Idan! That's a lovely thing to hear.
A brilliant customer experience
A really good product but when I had a query their response was super quick and Sam sorted everything out without a fuss. I wish more companies could deal with customers in this way.
8 October 2026
Unprompted review
Reply from Captions
Thank you, Tom! We think quick, no-fuss help should be the standard, so we're glad that's what you got. Appreciate the kind words.
Reply from Captions
Thank you! Our support team will be thrilled to hear this — we appreciate you sharing it.
Great app, solid customer support
Great app! Solid customer support; they resolved my refund issue instantly via email support. Thumbs up to Sam!
8 October 2026
Unprompted review
Reply from Captions
Thanks, Stephen! Glad your refund was handled quickly and that the app is working well for you.
Hands down the best video editing app
Hands down the best one-click edit video editing app. Bumped into some confusion and reached out to the customer support, super responsive and helpful. Totally recommended.
8 October 2026
Unprompted review
Reply from Captions
Thank you, Jason! Happy the one-click editing is doing the heavy lifting, and that support could clear things up quickly.
DO NOT TRY IT
I'm going to be completely honest. Captions is a complete waste of time. The AI that promises to give you viral videos makes poor choices that lead to a video which looks like it was made by a sloppy AI, which it was. The most frustrating thing about it is that you will waste more time attempting to go back and fix the AI's mistakes, than you would use doing this manually in something like Descript from the jump.
Please avoid wasting your time and money, as they do not give refunds for any of the monthly subscriptions. It is a very bad service. The AI is terrible. The customer service is non-responsive and will not reply to any asks for help or refund on their terrible product.
Truly, try something like Descript first. This is a bad product, company, AI experience, and waste of time.
7 October 2026
Unprompted review
Reply from Captions
Thank you for taking the time to lay this out — it's clearly a frustrating experience and we're sorry. Output that needs heavy manual fixing defeats the purpose of the tool, and a support request going unanswered isn't acceptable. We'd genuinely like to look into both the billing side and the messages you sent. Please contact our support team and reference this review so we can pick it up directly.
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