Been using Captions for several years now. It’s been a great tool in making short form videos. I liked the older web version better, Imo was easier to use, but I think they’ll improve this new version... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Captions for a few months now, and it's become the tool I reach for whenever I need to repurpose long form content. What I appreciate is that it edits with taste rather than just s... See more
Company replied
Love the program and ease of use. The finished products exceeded my expectations every time. We simply stopped using it as we didn't need it any longer but if the circumstances change we will definite... See more
Company replied
Have always had a very positive experience using this app. Even when something I needed clarity on would occur, they responded right away and helped find solutions. It's easy to use and we have grown... See more
Company replied
Company details
Written by the company
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation. The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars. Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone. Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Contact info
177 Huntington Ave Ste 1703 PMB 63183, 02115, Boston, United States
- hello@getcaptions.app
- captions.ai
4.5
Excellent
531 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is excellent and…
The customer service is excellent and straightforward; they truly understand what the customer needs.
28 September 2026
Unprompted review
Reply from Captions
Thank you so much for taking the time to leave this feedback! We truly appreciate your kind words and are thrilled that our team could meet your needs. Your support means the world to us!
Excellent customer service.
28 September 2026
Unprompted review
Reply from Captions
We're so glad to hear this! Thank you for the positive feedback. We're committed to keeping our service standards high for all our customers.
I subscribed then unsubscribed within…
I subscribed then unsubscribed within in a few hrs and the team fully refunded me and answered right away! Very impressed with the customer service considering I am not even a customer ha
27 September 2026
Unprompted review
Reply from Captions
Thank you for your kind words! We're happy we could resolve things smoothly for you. We appreciate the opportunity to help!
I asked for help and than I wrote whats…
I asked for help and than I wrote whats wrong and agent Sam responded to me asking me few questions than I answered imidietly but he/she didnt open a message for 40minutes and he/she wouldnt even open it if I didnt message again and waited 10 more minutes.
24 September 2026
Unprompted review
Reply from Captions
Thank you for sharing your feedback. We genuinely appreciate you reaching out, and we'd love to make this right. Please contact our support team directly so we can address your concerns properly.
Captions ai never gets the words wrong
Captions ai never gets the words wrong! And great looking styles too. When I had a question, an actual human called Sam chatted with me in the middle of the night and answered all my questions. CapCut always gets my song lyrics wrong, and then it’s impossible to edit. Captions never gets it wrong, and edits easily. I recommend this app without hesitation.
25 September 2026
Unprompted review
Reply from Captions
Thank you so much for this wonderful review! We're thrilled you love the accuracy and styling features. Your recommendation means everything to us!
Super human
Super helpful, super human. I love feeling like a friend is helping out
24 September 2026
Unprompted review
Reply from Captions
Thank you so much for the kind words! We love hearing that our support feels personal and helpful. Your feedback motivates us to keep delivering great service!
I made a mistake with my subscription…
I made a mistake with my subscription purchase, but Sam resolved the issue and processed my refund so quickly and professionally. I'm really grateful for the fast and kind support!
24 September 2026
Unprompted review
Reply from Captions
Thank you for this review! We're glad we could resolve the issue quickly for you. Your trust and appreciation mean so much to us!
This is a shit way to treat your customers
I uploaded a video for captions. When I went to export my video it wouldn't allow me to, and then wanted more money.
I'd paid my subscription and had a job to do.
No notification.
This is a shit way to treat your customers
23 September 2026
Unprompted review
Reply from Captions
We're truly sorry to hear about your frustrating experience. This isn't the standard we hold ourselves to, and we'd like the opportunity to make this right. Please reach out to our support team so we can discuss this properly.
B Rolls’ Pictures are Repeatedly cut Off
The app would be so much better if the B rolls were not cut off in my 16:9 videos. I would love to be able to see the full B roll pictures in my 16:9 videos.
23 September 2026
Unprompted review
Reply from Captions
Thank you for this feedback! We understand how important it is to see your full B roll in your desired format. We appreciate you sharing this detail—it helps us prioritize improvements.
10/10 App, Great for Creatives and Editing
I have been using Captions since November, 2025.
It's been a perfect place for me to generate ads and edit videos professionally for my business, Munus Solutions.
Their service team is great, shoutout to Sam.
22 September 2026
Unprompted review
Reply from Captions
Thank you for the fantastic review and for being a loyal customer since November! We're delighted that Captions has been such a great tool for your business. Your support is deeply appreciated!
Awesome customer service and response…
Awesome customer service and response time!
21 September 2026
Unprompted review
Reply from Captions
Thank you so much for the kind words! We're thrilled to hear you had such a positive experience with our customer service. We appreciate you taking the time to share this!
I had a positive experience with…
I had a positive experience with Captions. The service was easy to use, and when I recently contacted their support team, I was very impressed by how quickly and professionally they responded.
Sam was friendly, helpful, and handled my request efficiently from start to finish. It’s always reassuring when a company has responsive customer service and makes things straightforward for its customers.
Overall, a very positive experience with both the platform and the support team.
20 September 2026
Unprompted review
Reply from Captions
Thank you for sharing your experience! We're so glad our support team was able to help quickly and professionally. We really appreciate your feedback and your trust in Captions!
I had subscription and I wanted to…
I reached out to Sam to cancel my subscription, and he was incredibly helpful. He handled my request quickly, and I’m now preparing to upgrade to my preferred plan. I truly appreciate the prompt response and excellent customer service. Thank you, Sam!
20 September 2026
Unprompted review
Reply from Captions
Thank you for your review! We're glad we could help with your request quickly, and we're excited for you to upgrade to your preferred plan. We appreciate your continued support!
Excellent customer service
Excellent customer service. My email was responded to almost immediately, and they took care of my issue right away.
21 September 2026
Unprompted review
Reply from Captions
Thank you for the great feedback! We're so glad our team was able to respond quickly and resolve your issue. We appreciate you taking the time to share this!
Beware of using this app, they charge your card even if you cancelled already!
Beware of using this app! I have already initiated the cancellation of my plan a few months ago via ios subscriptions and they will keep charging you!
21 September 2026
Unprompted review
Reply from Captions
Thank you for bringing this to our attention. We're sorry to hear about the billing issue you experienced, and we understand how frustrating that can be. Please reach out to our support team so we can look into this and make it right.
Pretty good app for talkative videos
20 September 2026
Unprompted review
Reply from Captions
Thank you for your feedback! We're glad you're enjoying the app for your video needs. We appreciate your support!
Great customer service and help me…
Great customer service and help me resolve my issue in a timely manner
18 September 2026
Unprompted review
Reply from Captions
Thank you for your review! We're happy our team could resolve your issue quickly. We appreciate your feedback!
It significantly reduces the time spent…
It significantly reduces the time spent editing subtitles, and it does a great job with them—there’s almost nothing to correct. Plus, the support is excellent, fast, and effective at resolving issues.
19 September 2026
Unprompted review
Reply from Captions
Thank you so much for sharing this! We're glad the subtitle editing is saving you time, and we're happy our support team could help resolve things quickly. We appreciate your support!
I had to cancel because it didn't have…
I had to cancel because it didn't have the specific feature I needed, and the support was great.
18 September 2026
Unprompted review
Reply from Captions
Thank you for your feedback! We're sorry the app didn't have the feature you needed, but we're glad our support team could assist you smoothly. We'll keep working to improve our features.
Brz odgovor i vrlo brzo resen problem
17 September 2026
Unprompted review
Reply from Captions
Hvala vam puno na povratnim informacijama! Radujemo se što je vaš problem rešen brzo. Cenimo vašu podršku!
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