I ordered 6 windmills, the posts are flimsy and half broken within days. Even at 10 mph wind, I got no response from any unit. Very disappointing, don’t waste your money.
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Edit: I was advised due to issues with regulations with shipping my canvas had been delayed. I was given a prompt refund. Please be sure to contact Sophie in customer services with any issue... See more
Company replied
I never write reviews but I felt that I must!! My 2 X-Large FRAMED canvasses arrived yesterday and I am so pleased that I didn’t listen to the negative reviews. You are honestly not orderin... See more
Company replied
From February to March 2020, we were his supplier, but they ordered goods for US$20,000 but only delivered US$10,000. The remaining US$10,000 has not been paid. We have been contacting them on Sky... See more
Contact info
1800 Sorrell Cir, Rocklin, CA , 95765 , California , United States
- support@canvasinhouse.com
- canvasinhouse.com
2.7
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is complete scam
This is complete scam. Sent me a low-quality item and they did not even bother to respond to my email.
avoid
14 November 2019
Unprompted review
Reply from Canvasinhouse
Dear Ho Mor,
Thanks for your email to notify us of the difficulties you have been experiencing with our store recently.
Unfortunately, we can't find any order or email under your name on your system. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So please contact us by email anytime : support@canvasinhouse.com
We look forward to hearing from you soon.
Reply from Canvasinhouse
Hello Kuro W,
Thank you so much for your kind words, Kuro. We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
The picture I ordered looked as if was…
The picture I ordered looked as if was an over exposed picture. No sharp lines, very white, just not good. Wanted to return and was told the only way to return was if the picture was damaged in shipping or wasn't the correct print. If your just not satisfied, you can't return. I recommend not buying from Canvasinhouse. Once they have your money they don't care if you like it or not.
12 November 2019
Unprompted review
Reply from Canvasinhouse
Hi Linda Turner,
We want to sincerely apologize for your negative experience in our store. Sadly if our product did not match with your expectation. There might be some misunderstanding about detailed return policy between us. I will email you some advice for this situation and look forward to hearing from you soon.
Do Not Waste Your Money
I purchased a Pittsburgh Steelers wall art canvas. The item I ordered is not the item that arrived. Do not waste your money. This is a scam.
1 October 2019
Unprompted review
Reply from Canvasinhouse
Hi Phyllis,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product. We are always willing to take responsibility for any mistake if it belongs to our factory.
We would love to recieved the picture of the item, from there, we can give you the best advice and solution.
Sincerely,
Canvasinhouse.com DO NOT BUY FROM THIS COMPANY
They claim the company is in Oregon, it's not, it's located in China. The product pictured IS NOT the product you receive. It's the old bait and switch trick. They give you a tracking number but claim that the shipping company, US Postal Service, UPS, etc. does not update their tracking info. That's totally false. Therefore you cannot track your package. There is no customer service phone number. The only way of contact is through email, and the answers are always patent answers, not helpful one bit. DO NOT BUY from this company. There are several negative reviews out for them.
28 September 2019
Unprompted review
Reply from Canvasinhouse
Hi Janice Miller
I am very sorry about the difficulty you encountered recently before receiving your last order from us. I understand that those products were required for urgent purposes.
Despite our effort to deliver your order on time using US Postal Service, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products. Already, we are discussing with other express courier services to ensure our customers get their orders in time.
About location, our main factory is in China and we have warehouses in some countries for convience of distribution.
We promise to impress you when you make your next order
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