Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service. I made a schoolboy error while ordering, and my payment method entered an old address for shipping. I didn't notice immediately, when I did I emailed the store who immediate... See more
As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
Company replied
I was looking for another supplier, as my previous one was retiring. Canvas -Store had my product same quality and at a competitive price. So all good and will use them again. The only issue was that... See more
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality heavy weight canvases delivered…
Quality heavy weight canvases delivered on time and carefully packed
4 January 2024
Great product delivered quickly
Great product delivered quickly. Well packaged. Reasonable price.
5 January 2024
Excellent service
Excellent service, from payment to delivery - fast and efficient. Highly recommend the canvas store .
14 December 2023
You need to work harder on delivery…
You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.
14 December 2023
Terrible Experience – Failed Delivery and Lack of Communication
My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.
This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.
12 December 2023
No hesitation in recommending this company for your canvas needs
Great selection of different size canvases available and an efficient response from Emma at Customer Services. Arrived slightly late but geographical and meteorological circumstances accounted for that.
Would definitely recommend to other canvas seekers
12 December 2023
Amazing quality
good choice options. Canvases delivered nicely secured and in perfect condition. Amazing quality.
12 December 2023
Parcel service was beyond terrible…
Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised
12 December 2023
Reply from canvas-store.co.uk
Hi Eunice,
Thank you for the order you made with us.
I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.
Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback
Best regards,
Customer Service
All went very smoothly and efficiently
8 December 2023
I placed my order on 10th November with…
I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.
10 November 2023
Reply from canvas-store.co.uk
Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.
Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.
We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.
Best regards,
Customer Service
Speedy delivery!
17 November 2023
Kept up to date on order status
Kept up to date on order status, when it was shipped and delivery was super fast. Would highly recommend
13 November 2023
Fabulous service all round
Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.
13 November 2023
Excelent service
I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!
7 November 2023
A very good price and quick delivery!
30 October 2023
Item delivered on time and in good…
Item delivered on time and in good condition
All OK
25 October 2023
Better quality than I originally anticipated
Better quality than I anticipated which was appreciated - my new go to place for canvas.
Thank you.
16 October 2023
Always a reliable source for high…
Always a reliable source for high quality canvas. Always happy with my orders :)
13 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.