canvas-store.co.uk Reviews 382

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the canvases look even better in person and are offered at competitive prices. Many consumers are impressed with the speedy and efficient delivery service, frequently highlighting that orders arrive well-packaged and in good condition. The overall service, from order placement to delivery, is often described as exceptional, with quick and friendly communication. However, some people mentioned issues with order processing, including long waits for tracking numbers, unplaced orders, or orders that never arrived. A few other people also felt that the packaging could be improved to prevent damage during transit, and some experienced canvases that were out of square.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its good quality and competitive... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality canvases and... See more

Price

Users describe positive interactions with price, consistently finding products to be competitively and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more

Rated 5 out of 5 stars

I was looking for another supplier, as my previous one was retiring. Canvas -Store had my product same quality and at a competitive price. So all good and will use them again. The only issue was that... See more

Rated 5 out of 5 stars

The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more

Company replied


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

382 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Used to be very good but not anymore...

Used to be very good but I ordered 2 boxes of canvases in September and I am still waiting for a tracking number more than 2 weeks later. Different agents answer my email queries but dont get back to me and still no tracking number. Are they all AI now, I wonder? I have now asked for a refund but no response. I will be getting my canvases elsewhere in future.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

The frame of the Canvas was not Square

As a keen Amateur painter I purchased a pack of three very large (1 mtr square) canvasses from Canvas Store. The canvasses were made by Loxley. They arrived and after a couple of months I had painted on all three Canvases. I decided to frame all three canvases as I think they look better in a shadow frame. I set about to make the frames, two of which fitted perfectly. However one canvass was so out of square i could not fit it into the frame. I checked each corner with a carpenters set square and sure enough the whole frame was out of square. I sent a message to The Canvas Store, as that is the company I had the contract of purchase with, with some photos to illustrate the amount each corner was out of square, and also explaining that the other two canvases in the pack of three were perfectly square after painting. The Canvas Store contacted Loxley who replied to the Canvas Store, not prepared to do anything about the out of square canvas I had purchased, saying it was because the canvas had warped due to the painting and there was nothing they would do for me. So are they saying their canvases are not fit for purpose? If you paint on the canvas it is likely to go out of square? They sell them as painting canvases. Not at all happy so in future folkes always check your canvas before you paint on them just in cased you have to return them. Not very impressed as what I think is a good painting is a total loss at a cost of £40 for the one canvas.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Easily the best deal

Easily the best deal. Easy to communicate with. Easy to change delivery address on one email request. Top quality canvases at by far the best price

18 November 2025

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