Sometimes they do have a limited formulary but they have added a few cheaper strains. The staff are great at cantourage, Mackenzie has been very helpful with my recent health flare up. They respond qu... See more
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See what reviewers are saying
Been dealing with this company for about 2 years Let's be honest, there have been issues, but the crew at Cantourage have dealt with and sorted any problems I had very quickly I cannot recommend th... See more
I have dealt with Mackenzie a couple of times now and he has been amazing in quickly dealing with my enquiries. All of the staff have been helpful so wouldn’t hesitate in recommending using this compa... See more
I placed my order two weeks ago, I had a phone call to tell me it needed sending and was close to expiry but the other hadn’t come in yet. They sent me 10gs, then rang 5 days later to tell me the othe... See more
Company details
Written by the company
We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.
Contact info
Unit 6, Ramsgate Street, E8 2FD, London, United Kingdom
- contact@cantourageclinic.com
- cantourageclinic.com
4.4
Excellent
158 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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DO NOT USE THIS CLINIC!!!!
My partner gets his prescription through this clinic and they are Highly unprofessional!! Just one example is that On one phone call the person my partner was speaking to about his order suggested that my partner try and access his own medication illegally due to a delay on the product as they had sent options that were out of stock meaning my partner had no access to medication this was the clinics fault! Yet he was suggested to go and buy drugs illegally, on top of that no apology or any compensation for his trouble. This is just one tip of the iceberg in terms of issues and if you need really medical help I would highly suggest you DO NOT Go here!!
1 June 2023
Unprompted review
Reply from Cantourage Clinic
Dear Kofi
We appreciate you taking the time to share your concerns. However, the situation you described does not align with our standard procedures or professional conduct, and we feel it's crucial to address these discrepancies.
We take allegations of unprofessional behavior very seriously, but we must emphasize that suggesting a patient acquire medication illegally goes against our strict ethical guidelines and professional standards. This is a point on which we are unwavering and for which there can be no exception.
As a healthcare provider, we understand the importance of prompt and reliable access to medication. However, the suggestion that we sent unavailable options or left a patient without necessary medication is not the case.
Please note, your partner is receiving his medication tomorrow, so apologise if you feel we have not provided a true duty of care but this is not the case.
Given the seriousness of these allegations, we have reviewed these internally and found no instances matching the situation you described. While it is not our intention to question the validity of your experiences, the described scenarios do not reflect our operational conduct, and we cannot find any evidence supporting these claims.
We invite you to reach out to us directly to discuss this matter further should you wish.
Best regards, Cantourage Clinic
Brilliant clinic
Brilliant clinic. Moved from another clinic and this was the best decision I made!!
Staff are so helpful and kind and caring and have excellent patient care.
Everything is pretty easy and straightforward.
My life is a lot better since finding them!
15 May 2023
Unprompted review
Reply from Cantourage Clinic
Dear Leanne,
Thank you for taking the time to share your experience at our clinic. We are truly grateful for your kind words and the trust you placed in us by choosing our clinic for your healthcare needs.
Your appreciation for our staff and their dedication to providing excellent patient care means the world to us. We strive to create a compassionate and welcoming environment and your acknowledgment of their kindness and care is incredibly rewarding.
We're thrilled to know that everything has been easy and straightforward for you. Our team works hard to ensure a seamless experience and your satisfaction is our ultimate goal.
Most importantly, we are delighted to hear that your life has improved since finding us. Your well-being is at the heart of what we do.
Once again, thank you for choosing our clinic and for sharing your experience with others. We are honoured to be a part of your healthcare journey and look forward to continuing to provide you with the highest quality of care.
Sincerely,
Cantourage Clinic
Would definitely recommend!
I recently moved from another clinic was pleasantly surprised by the experience. The virtual consultation process was easy to use and the staff I spoke with were all very friendly and helpful.
The doctor I spoke with was knowledgeable and took the time to answer all of my questions. Obtaining my prescription was a breeze, and the whole process was much more convenient than my previous clinic.
Overall, I was very happy with my experience at this cannabis clinic. The service was top-notch and the staff were a pleasure. I would definitely recommend this clinic to others in need of a cannabis prescription.
4 January 2023
Unprompted review
Reply from Cantourage Clinic
Dear Rachel,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that you had a positive consultation.
Our dedicated staff takes great pride in delivering excellent customer service, and your recognition of their friendliness and helpfulness means a lot to us.
We understand the importance of convenience, and we're thrilled to have surpassed your expectations in comparison to your previous clinic. Making the process of obtaining your prescription easy is one of our top priorities, and we're thrilled to have delivered on that.
Thank you for recommending our clinic to others in need of a cannabis prescription. We take pride in being a trusted and reliable healthcare provider.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
Once again, thank you for your kind words and for choosing us as our clinic.
Sincerely,
Cantourage Clinic
Avoid this clinic
Never gets medication to you on time, unprofessional and not worth your money. Go to another clinic.
In the 4 months I was with them, they sent my medication to the wrong address, sent me the wrong strains, sent me medication containing a bug, constantly needed reminding to send a link to pay, payment links were often for incorrect figures so I had to call.
My time at cantourage clinic made my mental health worse.
22 December 2022
Unprompted review
Reply from Cantourage Clinic
Dear Ollie,
We are sorry to hear that you had a negative experience with our clinic and that you found our service to be unprofessional.
We would like apologise for any errors in the strains or medication that you received, and for any issues with payment that you experienced.
We understand that receiving your medication on time is important, and we apologise if we were unable to meet your expectations in this regard. Please note that as a clinic, we do not process payment for medication.
We rely on our dispensing partners to take payment for medication and rest assured we always do what we can to ensure that payment links are provided to our patients in a timely manner.
We understand that you felt your time at our clinic may have had a negative impact on your mental health, and we apologise for any distress this may have caused. We are committed to providing the best care possible for our patients, and we hope that you will consider giving us another chance in the future.
Sincerely,
Cantourage Clinic
Over confident company that oversells…
Over confident company that oversells its faulty untested products and its doctor appointments for quick cash, while having no working medication in stock. Essentially, yet another capitalistic business destroying access to a medicinal plant for future generations. Cantourage is one of a number of fronts for new medical cannabis pharmacies who are trying to cash in on the changes in medical cannabis regulation. Managers are enthusiastic, but also incredibly arrogant and sadly know-it-all types with no real cannabis industry experience at all, however they love to talk as though they know everything about it - very typical for Britain right now. Cantourage should try bragging less about how great and knowledgable they are and measure themselves on actual patient outcomes. Patients are evidently not stupid and can see you are profiteering from incoming patient sign ups, while having no medication in stock to give to these same patients, as you promised you had, at sign up. To be frank, your doctors and your business get richer while patients are left waiting and suffering. This could all be excused, but what makes it worse is that when patients complain about this fact, you try to talk over them and talk down to them. Take five and do some hard introspection and please don’t fool yourself into thinking patients will come back to you after you have treated them in this way. Finally, you should know and accept that Cantourage is not a startup, you have a well defined business model, so you are not a startup and can’t use startup excuses for poor service delivery. I believe you are fully aware of your strategy for making money and now, so are your patients.
Edit Jan 2023: It's really interesting that you reply to me here on Trustpilot, in completely fake earnest, while knowing full well you have ignored my email requests for a full refund of the 99 pounds you owe me for a faulty prescription of untested medication which was never redeemed.
If you really want to make good with your customers you will return the money you stole from me and others, and stop trying to cover for your reputation by posting canned replies to each and every negative comment you see here on Trustpilot.
Patients like us need to be straight with companies like you and you need to know we are not fooled by your behaviour.
5 October 2022
Unprompted review
Reply from Cantourage Clinic
Dear Jay Shaw,
We are sorry to hear that you had a negative experience with our clinic and that you feel we have oversold our products and appointments. Please know that we take all feedback seriously and strive to provide high quality care and support for our patients. We apologise if you feel we have not met your needs and if you feel that our staff were dismissive of your concerns.
We understand that access to medicinal cannabis is an important issue, and we are committed to providing safe and effective treatments for our patients. We again apologise if our actions have contributed to any frustration or suffering you may have experienced.
At our clinic, we value our patients and strive to create a welcoming and compassionate environment for all. We apologise if we have not met this standard in your interactions with us, and we will use your feedback to improve our services. We hope that you will consider giving us another chance in the future, as we are committed to providing the best care possible.
Sincerely,
Cantourage Clinic
Had my first appointment this morning…
Had my first appointment this morning and I couldn't have been happier with the way it went. The doctor was very friendly and knowledgeable and also comforting.
27 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Casey,
We are glad to hear that you had a positive experience with our clinic during your first appointment. It is our goal to provide high quality care and support for our patients, and we are glad to know that our doctor was able to make you feel welcome and comfortable.
We are committed to providing comprehensive and personalised care for our patients, and we are glad to know that our team was able to meet your needs. Thank you for choosing us as your healthcare provider.
Sincerely,
Cantourage Clinic
Appauling and unreliable
I moved here from another clinic and had a terrible experience, the clinic sent out brown flower with an expiry of 08/2022 right at the end of July, the flower causes headaches and burns your throat, they refused to exchange the product, and offered only a paltry £2 per g refund so £200 down the drain as the flower is unusable, they are terrible with customer service emails left unanswered for days, then there is the issue of their pharmacy 5 days from payment to sending out prescription absolutely appauling service.
13 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Derik,
We are sorry to hear that you had a negative experience with our clinic and that you were dissatisfied with the product and service you received. We apologise for any inconvenience this may have caused you and for not meeting your expectations.
We understand that access to reliable and high quality medication is an important aspect of care, and we are committed to providing safe and effective treatments for our patients. We are sorry if the product you received caused you discomfort and that you were unable to exchange it. We will use your feedback to improve our services and ensure that we are meeting the needs of our patients.
We also apologise for any delays in communication and for any issues you may have had with our partner pharmacy. We strive to provide timely and efficient services, and we will work to address any issues that may have caused delays.
Thank you for bringing these concerns to our attention. We value your feedback and are always looking for ways to improve our services. If you have any further concerns or issues, please don't hesitate to reach out to us via phone or email. We are here to support you and are committed to finding a resolution.
Sincerely,
Cantourage Clinic
Over joyed
Honestly, couldn't be more happy to have found Cantourage Clinic after constant struggles with previous clinics it feels like my voice and my knowledge of cannabis as a medication is being not just heard but understood and processed when it comes to my treatment plan and the medication prescribed. Dr Niraj Singh was super friendly and listened to absolutely everything I had to say. The doctor was also more than happy to go through everything with me & ensure that the medication I was being prescribed would not only be suitable to me but actually beneficial to me as a person alongside my conditions.
5 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Melancholy Sky,
We are glad to hear that you have had a positive experience with our clinic and that you feel heard and understood by our team. We understand that finding the right medication and treatment plan is important for our patients, and we are committed to providing comprehensive and personalised care. We are happy to hear that your consultation with Dr. Niraj Singh was helpful and that you feel confident in the medication prescribed.
We value your trust in our clinic and are committed to providing the best care possible. If you have any further concerns or issues, please don't hesitate to reach out to us. We are here to support you and are dedicated to finding a resolution.
Thank you for your kind words and for sharing your experience with us.
Sincerely,
Cantourage Clinic
Really friendly consultant
Really friendly consultant, made me feel at ease instantly. A really good experience. Very impressed so far.
5 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Bert Berty,
Thank you for your review and for sharing your positive experience with our clinic. We are happy to hear that you had a good consultation with our friendly consultant and that they made you feel at ease. Providing a comfortable and welcoming environment for our patients is important to us, and we are glad to hear that we were able to do that for you.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to support you and are committed to providing the best care possible.
Thank you for choosing our clinic and for your kind words.
Sincerely,
Cantourage Clinic
What a brilliant clinic
What a brilliant clinic. This is my third clinic as the other two just wasn’t affordable.
So happy with Cantourage,very helpful staff,Dr Niraj Singh was very friendly and absolutely brilliant to talk to as well as all the other staff at Cantourage,good quality products,one happy patient
5 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Daniel Jefferson,
Thank you for your kind words and for taking the time to share your experience with us at Cantourage Clinic. We are glad to hear that you have had a great experience with us so far and that you have found our staff to be helpful and friendly. We appreciate your feedback and are committed to providing the best care and service possible to all of our patients.
Thank you again for your review. If you have any further questions or concerns, please don't hesitate to reach out to us.
Sincerely,
Cantourage Clinic
Amazing Service
Had my first appointment this morning and can’t recommend cantourage enough, everyone I have spoken to so far has been so helpful and understanding.
The doctor was very knowledgeable and supportive.
2 August 2022
Unprompted review
Reply from Cantourage Clinic
Dear Kenny M,
Thank you for your positive review and for taking the time to share your experience with us. We are glad to hear that you had a great appointment with our doctor and that you found our team to be helpful and understanding. We strive to provide the best care possible for our patients and are always looking for ways to improve our services.
Thank you again for your feedback. We appreciate your support and are glad to have been able to help.
Sincerely,
Cantourage Clinic
A breath of fresh air...
I have just moved to cantourage from a different clinic and so far the difference is night and day. There was a little delay getting my first appointment (I'm guessing they are inundated with patients moving from other clinics) but when I called up to discuss this, Carl explained the situation and told me he would contact me if another sooner appointment came up. I recieved a phone call a few days later from Carl to advise that one was available if I would like to move mine. After my experience at my previous clinic, Carl's proactiveness in arranging this was really appreciated and gave me confidence that I had moved to a clinic that would actually care for me as a patient.
I had my first appointment this afternoon with Dr Singh who was incredibly helpful. He spent time listening to what I found helpful and seemed genuinely interested in how this medication is helping me and what medications worked best for me. Dr Singh took his time in the appointment and at no point did I feel rushed or like he was trying to push me off the phone. He was happy to answer any questions I had and made me feel valued as a patient.
I am so pleased with my experience with cantourage so far. Everybody that I have dealt with has been excellent, I have not recieved my prescription yet but I'm hopeful that my experience will continue to be this positive. Cantourage is a breath of fresh air compared to my last clinic.
31 July 2022
Unprompted review
Reply from Cantourage Clinic
Dear Sean,
Thank you for taking the time to leave a review about your experience with Cantourage Clinic. We are glad to hear that you have had such a positive experience with our team and that you have found our service to be a breath of fresh air compared to your previous clinic. We understand how important it is for our patients to feel valued and supported, and we are happy to hear that you have felt this way during your interactions with us.
We are sorry to hear that there was a delay in getting your first appointment scheduled. We strive to provide prompt and efficient service to all of our patients, and we appreciate your understanding and patience in this regard. We are glad that one of our team members was able to help you by offering an alternative appointment time, and we hope that you continue to have a positive experience with us moving forward.
Thank you again for your feedback. We value your insights and are always looking for ways to improve our services. If you have any further comments or suggestions, please do not hesitate to reach out to us.
Sincerely,
Cantourage Clinic
Couldn't recommend this company enough!
Couldn't recommend this company enough. I'm extremely satisfied with the cantourage team! The process was very smooth, with every need catered for and every detail made clear. They're guidance has made all the difference and I can happily say I am feeling a huge difference both physicaly and mentally. Thanks again to everyone who helped me through the process. Look forward to learning more from you all on my next consultation.
23 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Joss,
We are thrilled to hear that you are having such a positive experience with our team at Cantourage Clinic. We strive to provide comprehensive and personalised care for our patients, and it is gratifying to hear that our guidance has made such a difference for you. We are committed to continuing to support you on your journey and are happy to assist in any way we can. Thank you for your kind words and for choosing Cantourage Clinic.
Sincerely,
Cantourage Clinic
Excellent
Excellent. Great customer service. I got my prescription quickly so I’m happy and Cantourage will be my preference from now on
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Matt M,
We are so glad to hear that you had a great experience with our customer service team and were able to get your prescription quickly. It is our goal to provide excellent service to all of our patients, so it is great to hear that we were able to meet your needs. We are glad that Cantourage Clinic will be your preference from now on and we hope to continue providing top-notch care for you.
Thank you for your feedback.
Sincerely,
Cantourage Clinic
Couldn’t be happier with these guys…
Couldn’t be happier with these guys service. They made me feel very comfortable and had a very quick reliable service.
Thank you.
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Stefan Avanzato,
Thank you for your review and for taking the time to share your experience with our clinic. We are delighted to hear that you had a positive experience with our team and that you felt comfortable during your consultation. We are also glad to know that you were able to receive your prescription quickly. At Cantourage Clinic, we strive to provide excellent customer service and to make the process as smooth and efficient as possible for our patients.
We appreciate your kind words and are grateful for your loyalty. If there is anything else we can do to make your experience with us even better, please don't hesitate to reach out. We are always looking for ways to improve and to provide the best possible care for our patients.
Thank you again for your review.
Sincerely,
Cantourage Clinic
Super clinic
Super clinic. Was an easy sign up process and within days I was speaking to an expert doctor who listened closely to all my needs and prescribed me with the right medicine for me after years of having been prescribed traditional drugs to no effect. I'm already seeing the positive results.
The after care has also been fantastic. The team keeps checking in to see if my medication is working and right for me. Such a pleasure to deal with this company.
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Max W,
Thank you for your kind words about your experience at our clinic. We are glad to hear that you have found our sign up process to be easy and that our team has been able to provide you with the right medication for your needs. It is always our goal to provide comprehensive and personalised care to our patients, and we are happy to see that it is making a positive difference for you. We appreciate your feedback and will continue to strive to improve our services.
Thank you again for your review. We hope to continue providing you with excellent care in the future.
Sincerely,
Cantourage Clinic
Online onboarding process was really…
Online onboarding process was really easy. Team were really helpful in guiding me through the few loops you have to jump through, shout out to Dr Gerry.
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear James LaVelle,
Thank you for taking the time to write a review about your experience with Cantourage Clinic. We are glad to hear that you found our online onboarding process easy and that our team was helpful in guiding you through the process. We are happy to have been able to assist you and hope that you continue to have a positive experience with us. If you have any questions or concerns, please don't hesitate to reach out to us.
Best regards,
Cantourage Clinic
Very friendly and helpful
Very friendly and helpful, with great services and team that helped me along every step of the way.
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Thank you for your positive feedback, James.
We're happy to hear that you had a great experience with our team and services. At Cantourage Clinic, we strive to provide the best care and support to our patients. If you have any questions or concerns in the future, please don't hesitate to reach out to us.
Sincerely,
Cantourage Clinic
A seamless experience
I needed to find an alternative way of dealing with everyday pain. Cantourage Clinic were exceptional in handling and catering to my needs. Very friendly staff made me feel assured and safe. You need to give these guys a call!
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Mark,
Thank you for sharing your positive experience with Cantourage Clinic. We are glad to hear that we were able to provide you with the support and care you needed to find an alternative way of managing your pain.
Our team is dedicated to making sure our patients feel comfortable and assured throughout their journey with us. We appreciate your recommendation and are grateful for your trust.
Sincerely,
Cantourage Clinic
I can’t believe this service is…
I can’t believe this service is available in the UK!!
Miles ahead of the game such a smooth process. I’m sitting here with high grade medical weed for my back pain rather than having to deal with those horrible and intrusive pharmaceuticals.
Big love! Thank you
21 June 2022
Unprompted review
Reply from Cantourage Clinic
Dear Ben Anderson,
Thank you for your kind words about our service. We are glad that you have found relief with our medical cannabis treatment for your back pain. At Cantourage Clinic, we strive to provide our patients with high-quality and compassionate care. We are glad to have been able to assist you in finding a more effective and enjoyable solution to managing your pain.
Thank you for choosing us as your healthcare provider.
Sincerely,
Cantourage Clinic
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