Delivery was lost which wasn't their fault, they did refund me but as it was a black Friday deal they would not honour the price for a pair of similar boots as the ones I wanted were by then out of st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The ordering process and delivery was good. The only downside was the t-shirt size. I ordered a large but the length of the t-shirt is crazy long, and is bordering on a dress which isn't ideal when yo... See more
Company replied
Very happy with my experience shopping with Canterbury. When I had messed up the delivery address I had amazing help from Washiela, Jhaved, and Thomas in the customer service team who helped me rectif... See more
Company replied
Easy to order & super fast delivery service, exceeded proposed delivery date. Ordered 2 to choose size, return was free & so straight forward. Even better received discount on IRFU top. Kept long slee... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
19K reviews
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Fast service really happy
27 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Selling items which are not in stock
2 May 2026
Reply from Canterbury
Hello,
We appreciate your feedback. We are reviewing our inventory processes to prevent this.
A message has been sent to your account.
Kind regards,
Liam
Quick delivery good product
2 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered off the website
I ordered off the website. The transaction went through them was cancelled. I chatted online to finally find out the size I wanted was not available, despite the website saying it was. I was told the next size down was available so I ordered that. 2 weeks later my order was cancelled again.. not good enough. I have one very disappointed son.
1 May 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Seamless purchasing experience
Easy to navigate website.
Competitive pricing; some limited availability of certain boots.
Three seasons of rugby gear purchasing via the Canterbury website and zero complaints. Prompt shipping.
26 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great items and amazing service and…
Great items and amazing service and delivery
Highest recommendation
25 September 2025
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I've been wearing Canterbury pants for…
I've been wearing Canterbury pants for alot of years still the most comfortable track pants out
29 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Promt, easy acess to site for brousing and payment.
11 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quality products at a great price
Quality products at a great price, delivered quickly. 100% recommend
19 November 2025
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great quality perfect fit love them
23 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great quality
23 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Excellent traditional product
27 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Disappointed
I am considerably disappointed with my purchase. I ordered a ‘blue’ jersey and was shocked to receive an ‘awful’ bright yellow.!it is ghastly (to be polite). I do not have time to exchange it and am extremely distressed.
27 April 2026
Reply from Canterbury
Hello Jo,
We are sorry the jersey you received was not the color expected, and that you are distressed. We appreciate your feedback and will investigate the issue.
A message has been sent to your account.
Kind regards,
Liam
good luck getting money back if you return anything
the pants i ordered didnt fit so i returned them and now canterbury is claiming they never received them and that the "tracking isnt showing anything" i am not elevating it with australia post so that austrlia post makes them be honest i am absolutely disgusted with the customer service i have never had this kind of an issue with retuning anything. this is a big business it should not be a hassle returning anything if i could give no stars i would
13 April 2026
Reply from Canterbury
Hello,
We regret to hear about the trouble you've had with your return. It's not the experience we want you to have. We'll look into this immediately with our team and Australia Post to locate your returned item. We appreciate your feedback and time.
A message has been sent to your account.
Kind regards,
Liam
Material of the product is very thin
Material of the product is very thin, almost see through so impractical to wear to work.
23 April 2026
Reply from Canterbury
Hello,
We appreciate your feedback and we're sorry the material wasn't what you expected. We'll review the product details to ensure clarity.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Placing my order for Women’s Stadium Pants was simple, the delivery was swift and the quality is very good
My order was delivered according to the specified time frame.
25 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Lack of advice around movement of…
Lack of advice around movement of package and took a number of days to send the parcel. Unfortunately (as I like the product), won’t see me order from CCC online again.
24 April 2026
Reply from Canterbury
Hello,
We appreciate your feedback and regret that the delivery and dispatch time did not meet your expectations. We will review our processes to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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