Delivery was lost which wasn't their fault, they did refund me but as it was a black Friday deal they would not honour the price for a pair of similar boots as the ones I wanted were by then out of st... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The ordering process and delivery was good. The only downside was the t-shirt size. I ordered a large but the length of the t-shirt is crazy long, and is bordering on a dress which isn't ideal when yo... See more
Company replied
Very happy with my experience shopping with Canterbury. When I had messed up the delivery address I had amazing help from Washiela, Jhaved, and Thomas in the customer service team who helped me rectif... See more
Company replied
Easy to order & super fast delivery service, exceeded proposed delivery date. Ordered 2 to choose size, return was free & so straight forward. Even better received discount on IRFU top. Kept long slee... See more
Company replied
Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
19K reviews
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Never had a bad experience
Never had a bad experience. Quick shipping. The products are quality and I have made multiple purchases. Anytime I need new sports or footy equipment, I come here first.
27 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered a size 16 hoodie
I ordered a size 16 hoodie. I am normally a 14 which fits comfortably. I think the 16 is a child’s size. I have purchased a lot of Canterbury tops in the past with no problems. I wouldn’t recommend my purchase.
1 June 2026
Reply from Canterbury
Hello Sharon,
We appreciate you sharing your experience with the sizing of your recent hoodie purchase. We are sorry that it did not meet your expectations. We are reviewing our sizing information to prevent future issues.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great products at a good price
Great products at a good price, fast delivery. I bought 4 pairs of shorts for hubby, 2 light weight & 2 heavier weight. He gets home from work & 5 minutes later he is in a pair of CCC shorts. Will need to buy more when summer hits.
30 April 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quality Gear but not so good customer interaction
It was OK but the communication was poor (there was nothing between 'we received your order' and 'it being delivered today' - I had no idea what was going on...
Also, I thought it was a bit disingenuous sending me a woo woo 20% off your first order bonus AFTER I had made my first order - then hiding in the small print at the bottom of a multi-page legal agreement that it only applied to full price items.
Otherwise, the clothing items I ordered were perfect. Quality and fit were spot on - thank you.
31 May 2026
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Large order fail
Placed a large order to be advised that you would only be forwarding part of the order and wouldn't fulfil the rest. Would have appreciated a call advising of the situation rather than sending me a small portion of the order that i now need to send back for a refund as it was for staff uniforms.
29 May 2026
Reply from Canterbury
Hello Keith,
We appreciate you sharing your experience regarding the partial fulfillment of your order. We understand your frustration with receiving only a portion of your uniform order and the inconvenience this has caused. We are reviewing our communication process to ensure such situations are handled better in the future.
A message has been sent to your account.
Kind regards,
Liam
Good quality and fast delivery
Good quality and fast delivery, online store easy to navigate.
31 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to deal with received on time as…
Easy to deal with received on time as always qualtity still remains long after the price is forgotten
26 May 2026
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I just love all your stuff
I just love all your stuff. It lasts so well for my kids also looks amazing.
31 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great communication and speedy refund
26 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Delivery Service
24 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Ordered 2 items from website only…
Ordered 2 items from website only received one and was told the other item was out of stock. I have asked for a refund and still no refund, very disappointed and will not be purchasing for this company again.
21 May 2026
Reply from Canterbury
Hi,
I appreciate you sharing your experience. We understand your frustration regarding the missing item and the refund delay. We are actively looking into this matter to ensure a swift resolution for you.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Just overall amazing service quality of…
Just overall amazing service quality of the product and 10 star
28 May 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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