Candymail Reviews 4,075

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the wide selection of items available, including many hard-to-find international snacks and drinks. The delivery service is frequently highlighted as fast and efficient, with many orders arriving quickly and well-packaged, ensuring items are intact and secure. People appreciate the overall smooth ordering process and the excellent service provided, making them eager to reorder from the company. However, some customers also noted issues with product condition upon arrival, such as damaged cans, crushed crisps, or chocolates that had melted or bloomed. There were also instances where products arrived past their best-before dates, or mystery boxes lacked variety and presentation, leading to disappointment.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of international snacks... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the speed... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the good quality of goods... See more

Service

Customers consistently note positive experiences with service, often highlighting fast delivery and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I g... See more

Rated 5 out of 5 stars

First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Very speedy delivery items purchased at…

Very speedy delivery items purchased at a reasonable price accept for the American candy mail , I thought I would be receiving something sweet I received a crumbled box of Pringles very disappointing.

20 March 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi Allen,

Thank you for your feedback, and I’m really glad to hear you were happy with the delivery speed and most of the items.

I’m very sorry about the American Mystery Candy — it looks like there was a mispick during packing, and you unfortunately received the wrong item.

We’ve refunded the item for you, and I apologise for the disappointment.

Thank you again for your feedback and for ordering with Candymail.

Kind regards,
Aaron
Candymail.co.uk

Rated 5 out of 5 stars

Started using candymail when my son…

Started using candymail when my son wanted all the new primes and this year my daughter asked for sweets for Easter 🐣 so this came in very handy as there is always a good range of American sweets always arrives very quick.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this site!

I love this site!! Theres so many things I miss from America when I'm in England, its so nice to be able to get them again!!! Everything is always packed very well, and Everything is always in date!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The snacks were great

The snacks were great. The ruffles were nice but a bit too salty for my liking but I’m sure others would love that. I really wanted to try the Dubai chocolate but they did not have it in stock. But overall experience was excellent.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Parcel received

I have now received my parcel.

8 March 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi Victoria,

Thank you for your review, I have taken a look into this for you and I can see from the tracking this was delivered on the 25th of February. If you are having trouble locating your parcel please contact us at info@canddymail.co.uk

Best Wishes

Aaron

Rated 5 out of 5 stars

4 perfect orders!!!

I’ve made 4 orders in a little over a month with CandyMail and every time I have had my delivery in just a few days! Everything has turned up exactly as ordered and protected perfectly! My selection of snacks and drinks have been varied. Some bad choices and some great choices! You can’t go wrong with a Twinkie! Give it a try!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy to order, advised when products being delivered which they were on time! Packed securely so no breakages! AND delicious 😋 what more could you ask for!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

This shop should come with a warning…

This shop should come with a warning sign!!
A dangerous (for your bank balance) shop to browse!! Such an array of amazingly different treats than used to from the UK market.
My order was speedily delivered, excellently packaged & unfortunately all the goodies have gone but were immensely enjoyed & will definitely be ordering again. Thanks guys 👍🏻

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Super fast delivery and good prices even for rare items that are 3x the price everywhere else. Only placed two orders but both came quickly well packaged and in perfect condition. Thank you, I look forward to be shopping here more 😊

22 February 2026
Unprompted review
Rated 5 out of 5 stars

First order will there be another?

First order will there be another? Yes there will be!! We ordered on Saturday, paid for DPD and received the items on Tuesday! Super fast delivery!

One thing that puts me off buying American sweets is the use by or best before is either days away or has passed! So very cautious when buying this type of item.

The items we purchased (hostess donuts, twinkies, sweets) were great. Not dry and stale like places I have bought from before e.g., TikToc.

Very happy with purchase and if the items continue to be as they should be we will be back again and again and again!

24 February 2026
Unprompted review

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