Candles & Oud Reviews 560

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional customer service skills, often highlighting individual employees for being friendly, patient, and helpful in guiding them to the perfect product. Many people appreciate the high quality of the products, particularly the long-lasting and beautifully crafted fragrances, which are often described as premium and impressive. However, some customers also noted issues with product longevity, stating that some perfumes faded quickly or did not smell as strong as samples. A few other people also felt that the customer service was poor, mentioning experiences with unhelpful staff, difficulty with returns, and receiving incorrect or damaged items.

What people talk about most

Product

People report positive experiences with product, praising the quality of fragrances, describing them as... See more

Staff

Users describe positive interactions with staff. Many customers praise staff members for being pleasant,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the impressive quality of the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and great... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and politeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more

Rated 5 out of 5 stars

Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more

Rated 5 out of 5 stars

I love these candles, they last for ages (if you’re careful) and the scent fills the room and stays there. My absolute favourite - Vanilla and Amber - but to be honest haven’t tried any of the ot... See more

Rated 5 out of 5 stars

I had a fantastic experience at Candles and Oud in Stratford Westfield. The quality of the fragrances is genuinely impressive, and you can tell real care goes into every scent. I purchased Amber Oud... See more


Company details

  1. Perfume Store
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier

Written by the company

We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

The buying process is easy, website is user friendly and easy to navigate. My whole experience was quite smooth, plus, I love the packaging and scent of the produts. I am loving the candle.

10 July 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for the great feedback! We’re glad you’re enjoying the candle and found our website easy to use.

Rated 5 out of 5 stars

Very helpful!

Eleni was very helpful! She helped me find exactly what I was looking for.

3 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your feedback! We’re glad to hear that our staff member was able to help you find exactly what you needed.

Rated 5 out of 5 stars

fantastic service

fantastic service, great advice and help from ana

1 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for such a great review. We appreciate your support.

Rated 5 out of 5 stars

Ana was absolutely lovely and very…

Ana was absolutely lovely and very helpful with helping me chose scents for myself and my two daughters . Ana’s very well versed in her knowledge of all scents .

1 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind words! I’m glad Ana could assist you and your daughters in finding the perfect scents. We appreciate your support!

Rated 5 out of 5 stars

Great customer experience

Anna, a very friendly sales assistant help me to find the scent, Dunes of Sahara that both my daughter and I really liked.

1 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

We appreciate your great review and support.

Rated 5 out of 5 stars

Very good experience l

Very good experience l, Ana was so lovely in Cambridge, took her time, showed every scent one by one, Was really able to make a good decisive purchase, and i have been getting compliments ever since

31 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thanks for your kind words! I’m thrilled Ana could help you find the perfect scent. Enjoy the compliments, and we hope to see you again soon!

Rated 5 out of 5 stars

Exceptional Brand!

Every experience starts with your eyes. So when you see the elegant and beautifully packaged products this brand has to offer, you can't help but be intrigued!

The scented candles are absolutely divine, they smell like bottled fragrances. Intense and long lasting scents that fill the whole house. After cooking these are amazing in getting rid of strong smells esp when you cook a curry with spices!

The fragrance selection is also amazing and for the intensity and variety you would expect to pay extortionate amounts. However this is not the case and you get high-end quality products for a fraction of the price, without compromising on the quality.

Highly recommend this brand, you won't be disappointed!

15 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your amazing review! We’re thrilled to hear that our candles have made such a positive impact in your home. Your kind words about the packaging, fragrances, and value mean the world to us. We’re dedicated to providing high-end quality without the high-end price, and it’s wonderful to know that you’ve enjoyed the experience.

Rated 5 out of 5 stars

Absolutely luxurious can't wait to try…

Absolutely luxurious can't wait to try more Candle & Oud. I tried the heavenly oud soap which is generously sized and smells amazing with a scent that lasts.

28 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your lovely review! I’m thrilled you enjoyed the heavenly oud soap. I can’t wait for you to try more from Candle & Oud!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, they asked my what scents I like and they picked out the best scent ‘Night in Paris’ I am very picky when comes to scents and I’m not really a perfume girly but this is u real and have had so many complaints, now I always get this one, it’s my go to :) ❣️

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your kind words! I’m so glad we could find the perfect scent for you with ‘Night in Paris.’ It’s wonderful to hear that it’s become your go-to!

Rated 5 out of 5 stars

Night in Paris candle

My experience with candle and oud was amazing! Product arrived quickly and the packaging it’s self was great, the candle I got was called “night in Paris” and the smell that came from it was unreal, even when not lit. Will most definitely be making a purchase soon!

26 July 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for sharing your wonderful experience! I’m so happy to hear that you loved the “Night in Paris” candle and the packaging. We can’t wait to have you shop with us again soon!

Rated 5 out of 5 stars

Making moments

I am obsessed with candles of all kinds. This one is no exception. From the beautifully presented gift packaging that feels very luxurious to the exceptional aroma of the candle filling my home.

The Night in Paris Candle creates a captivating and inviting atmosphere, which makes me feel like I am standing beneath the Eiffel Tower at night as the lights flicker to come on. The exsquisite blend of rich and warm notes fills my senses with charm and beauty.

From the richness of the amber and oud, followed by the sweetness of vanilla and florals. It balances out with the black cherry and plum notes before finally adding a hint of musk for a touch of sophistication and luxury of this exceptional scent. Candles & Oud as a brand are exceptional. Great communication with dispatch and delivery. The website is easy to navigate and their products are beautiful. They help to create, a fab atmosphere and precious moments with their beautifully fragrances candles

30 August 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your lovely review! I’m thrilled that the “Night in Paris” candle has brought such a magical atmosphere to your home. It’s wonderful to know you enjoyed everything from the scent to the packaging. Your support means the world to us, and we’re excited to keep creating special moments for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look