Candles & Oud Reviews 560

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional customer service skills, often highlighting individual employees for being friendly, patient, and helpful in guiding them to the perfect product. Many people appreciate the high quality of the products, particularly the long-lasting and beautifully crafted fragrances, which are often described as premium and impressive. However, some customers also noted issues with product longevity, stating that some perfumes faded quickly or did not smell as strong as samples. A few other people also felt that the customer service was poor, mentioning experiences with unhelpful staff, difficulty with returns, and receiving incorrect or damaged items.

What people talk about most

Product

People report positive experiences with product, praising the quality of fragrances, describing them as... See more

Staff

Users describe positive interactions with staff. Many customers praise staff members for being pleasant,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the impressive quality of the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and great... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and politeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more

Rated 5 out of 5 stars

Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more

Rated 5 out of 5 stars

I love these candles, they last for ages (if you’re careful) and the scent fills the room and stays there. My absolute favourite - Vanilla and Amber - but to be honest haven’t tried any of the ot... See more

Rated 5 out of 5 stars

I had a fantastic experience at Candles and Oud in Stratford Westfield. The quality of the fragrances is genuinely impressive, and you can tell real care goes into every scent. I purchased Amber Oud... See more


Company details

  1. Perfume Store
  2. Candle Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics and Perfumes Supplier

Written by the company

We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

560 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

CAMBRIDGE - The most luxurious experience with T!

I was recommended by my colleague to pop into candles and oud for some new niche frangrances, I was so pleasantly surprised as I usually only buy in Dubai, T was absolutely amazing! She provided exactly the experience a frangrance boutique should offer. She was so incredibly patient, passionate and provided such a memorable experience. By the end of the shop, I had every single fragrance card and decided to keep them all because I want to shop with her again! She listened attentively to what I like, she watched which fragrances I continuously smelt, and easily sold me a gift set where I got my favourite fragrances for a fantastic offer! If anyone goes to the Cambridge boutique, look for T! She really knows what she’s doing, I will definitely be coming to be served by her over and over again! Thankyou so much! You’ve gained a loyal client ❤️

11 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your lovely review! We’re thrilled that our team provided you with such a memorable experience. Your feedback means a lot to us, and we’re delighted you enjoyed our fragrances. We look forward to welcoming you back soon. Thanks again for becoming a loyal client!

Rated 5 out of 5 stars

Alishba was great

Alishba was a very helpful sales assistant. Helped me choose the best perfume for me and I will definitely be a returning customer. Came all the way from Birmingham and was greeted with Alisha’s great service. Huge thanks to her. Will definitely be coming back

9 September 2024
Unprompted review
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Reply from Candles & Oud

Thank you for the fantastic feedback! We’re so glad Alishba made your visit memorable. Looking forward to seeing you again!

Rated 5 out of 5 stars

So friendly came all the way from…

So friendly came all the way from glasgow back to trafford centre just for the amazing scents and especially amazing service from workers

7 September 2024
Unprompted review
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Reply from Candles & Oud

Thanks for traveling from Glasgow! We’re delighted you loved our scents and service. Hope to see you again soon!

Rated 5 out of 5 stars

I was at the Westfield Stratford…

I was at the Westfield Stratford branch, Ramisa really looked after me today and gave excellent customer service. She listened to the description of what I wanted and went through with me what smells matched what I was looking for and we got there in the end. Amber Oud and The Duchess for the win! Candles&Oud should do something to reward her as she truly made my experience to be great!

7 September 2024
Unprompted review
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Reply from Candles & Oud

Thank you for your feedback! We’re thrilled Ramisa made your visit exceptional. We’ll definitely recognize her for her outstanding service. Enjoy your Amber Oud and The Duchess candles!

Rated 5 out of 5 stars

Amazing service

Amazing service - great fragrances. The staff are very knowledgeable and don’t “Push” for a sale.
Mysha was amazing and knew her stuff - Thank you 🙏🏽

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for lovely reply. We appreciate your support.

Rated 5 out of 5 stars

Ramisa was a really nice and helpful…

Ramisa was a really nice and helpful person to work with. She found me the perfect perfume I needed. Thank you so much !

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for lovely reply. We appreciate your support.

Rated 5 out of 5 stars

Mamun

Good one good smell

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for lovely reply. We appreciate your support.

Rated 5 out of 5 stars

Mashaa allah the perfumes was very…

Mashaa allah the perfumes was very amazing. And the guy mamul bhai is so friendly and helping nature person.
I like his customer service.

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for lovely reply. We appreciate your support.

Rated 5 out of 5 stars

Eleni was amazing

Eleni, was very helpful! I've never shopped for perfume before and she walked me through everything, explained the different profiles and didn't make me feel rushed.

Great to have an independent shop with a relaxed atmosphere.

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for lovely reply. We appreciate your support.

Rated 5 out of 5 stars

Ms Ann recomended me Adventure!

Ms Ann recomended me Adventure!
Smell is so great! Also she is so kind!
I want to buy another perfume again!

6 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your kind words! We're thrilled you loved Adventure and had a great experience with Ms. Ann. We can’t wait to serve you again!

Rated 5 out of 5 stars

The lady who works here allowed us to…

The lady who works here allowed us to smell a really nice perfume and it smelt delicious and she was very helpful so the answering our questions

5 September 2024
Unprompted review
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Reply from Candles & Oud

Thank you for your lovely review! We're so glad you enjoyed the perfume and found our team helpful. We look forward to welcoming you back!

Rated 5 out of 5 stars

We were able to smell a tester of the…

We were able to smell a tester of the perfume and the lady that served us was extremely helpful!!!

5 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your kind words! We're happy you enjoyed the perfume and had a great experience with our staff. Hope to see you again soon!

Rated 5 out of 5 stars

My favourite scent was amber oud

My favourite scent was amber oud. I was served by Ana she was lovely!

5 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for sharing! We're thrilled you loved Amber Oud, and we'll make sure to pass your kind words to Ana. Hope to see you again soon!

Rated 5 out of 5 stars

My favourite scent was amber oud and…

My favourite scent was amber oud and service from Ana was exceptional, she was really useful and gave a lot of advice to make the right purchase!

5 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you so much for your feedback! We're glad you loved Amber Oud, and Ana is thrilled to hear she could help you make the perfect choice. We look forward to seeing you again!

Rated 5 out of 5 stars

My favourite scent was desert rose

My favourite scent was desert rose! Had great service from Ana she was supper helpful!! Thank you!

5 September 2024
Unprompted review
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Reply from Candles & Oud

Thank you for sharing! We're delighted to hear you enjoyed Desert Rose, and Ana is so happy she could assist you. We appreciate your kind words!

Rated 5 out of 5 stars

Lovely experience

I had such a great experience here and purchased 3 perfumes all of which are stunning. My sales adviser, Rabiya, was so lovely and look the time to show me the products and explain them to me

5 September 2024
Unprompted review
Candles & Oud logo

Reply from Candles & Oud

Thank you for your wonderful feedback! We’re so happy you love your perfumes, and Rabiya was delighted to assist you! Enjoy!

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