My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more
It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!
Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!
Company details
Written by the company
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Contact info
277 Fox Run lane, 42701, Elizabethtown, United States
- service@candle-guy.com
- candle-guy.us
4.8
Excellent
544 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery
Very quick delivery, packaged very well, and the candle is great. Smells wonderful, clean burning and funny, cheeky label
29 January 2025
Unprompted review
VERY kind and helpful!!
31 January 2025
Unprompted review
I did not receive a shipping email
18 January 2025
Unprompted review
Reply from candle guy
Thank you for your feedback. We’re truly sorry for the inconvenience caused by not receiving your shipping email.
We always send out a shipping confirmation with a tracking link automatically to the email address provided at checkout, at the exact moment the order is dispatched. Unfortunately, we didn’t receive a reply to our inquiry, so we couldn't investigate your case further. It’s possible that the email may have ended up in your spam folder, or that there might have been a typo in the email address entered during the order process.
We would be happy to assist you further to resolve this. Please contact our support team at service@candle-guy.com, and we will gladly look into it for you.
Thank you again for bringing this to our attention. We apologize for any inconvenience and appreciate your understanding.
Best regards
candle guy
Love the candle and great scent!
8 January 2025
Unprompted review
I had a great experience with “the…
I had a great experience with “the candle guy”
Great customer service like the one you dont see anymore. Fast order, shipping, and the candle is amazing. I think it was the perfect gift I was looking for.
Highly recommended.
27 January 2025
Unprompted review
Happy GF
My girlfriend was very happy with the candle. This isn't our first purchase. The scents are always great and perfect on the requested labels
22 January 2025
Unprompted review
Everything…. But
The candle shipped and arrived very quickly. Packaging was great and secured the candle very well. The only thing was the scent, it wasn’t strong enough. But U would order again.
10 January 2025
Unprompted review
great customer service…
I had a great customer service experience working with the Candle guy team.
They were very responsive and attentive to the adjustments I needed to make with my purchase and delivery.
I appreciate their work!
15 January 2025
Unprompted review
Great candles
Great candles, super fast shipping, and one happy customer!!
22 December 2024
Unprompted review
Still hasn't arrived!
The candle was supposed to arrive before Christmas, it still hasn't arrived! I don't want it, I can't use it, I want my money back.
25 December 2024
Unprompted review
Reply from candle guy
Hi Chris,
Thank you for your feedback. We’re very sorry to hear that your order hasn’t arrived – this is definitely not the experience we want for our customers.
We ship every order the next business day at the latest, so it’s likely that USPS encountered an issue, such as a delay or a lost package. Have you checked the tracking information or contacted USPS about the status of your shipment?
To be honest, leaving a 1-star review without reaching out to us first makes it difficult for us to help. A direct message to our customer service team at service@candle-guy.com would be much more effective in resolving this issue. We’re always happy to help, but we need certain details, like your order number or email address, to take action.
We also noticed that you haven’t responded to our request for more information, which gives the impression that you might not be interested in finding a solution. If that’s not the case, we encourage you to get in touch so we can resolve this for you, whether that means finding your package or issuing a refund.
We promise to reply within 24 hours and are committed to making things right. Please don’t hesitate to reach out – we’re here to help!
Best regards,
The Candle Guy Team
Funny title of the candle
Funny title of the candle. And he smell was light and refreshing.
Super stocking stuffer or white elephant gift!
24 December 2024
Unprompted review
Overall good
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I contacted candleguy via email, I was provided with more information.
22 December 2024
Unprompted review
Excellent customer service
Excellent customer service. They care for their customers and I really appreciate it, especially around the holidays.
25 December 2024
Unprompted review
The candle smells great
The candle smells great. Quick shipping and up to date emails with notifications. Will definitely be purchasing more
23 December 2024
Unprompted review
All I hoped for!
Quick shipping, good follow-up, and everything is just as advertised.
10 December 2024
Unprompted review
Quick responses great merchandise and…
Quick responses great merchandise and fast delivery
7 December 2024
Unprompted review
The best
The Christmas smell to this candle is phenomenal. I love the messages and they are just perfect.
14 December 2024
Unprompted review
The candle is very cute
The candle is very cute, and smells amazing!!! Fast and easy shipping, came packaged carefully so it wouldn’t get damaged. Customer service was great, I had a question and he responded the very next day.
12 December 2024
Unprompted review
Top notch candles
These candles are the best- and the customer service is just as good! I received an incorrect scent, and they quickly shipped me a replacement. With the holidays they ran out of my chosen aroma but they made a substitution and ensured I was a happy customer. The substitution ended up not being my favorite- but rather than return it I opted to gift it to someone else- and just buy another one because they are THAT good. Will continue to be a proud supporter of this company!
21 November 2024
Unprompted review
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