Canary Shuttle Reviews 

315
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers frequently mention that the professional drivers are extremely polite, welcoming, and consistently helpful with heavy luggage, making every trip an absolute pleasure. People truly appreciate the highly efficient, punctual, and smooth rides provided directly to and from their respective airport destinations. Some reviewers were not happy with the overall reliability of the transfers, mentioning instances where vehicles completely failed to arrive or drivers struggled to locate specific hotel drop-off points. A few other people also felt that poor communication, unhelpful support staff, and unexpected scheduling delays caused significant frustration during their travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that the drivers were extremely... See more

Service

Clients share satisfaction on service, frequently praising friendly drivers who arrive on time and provide... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers reporting that the transport... See more

Location

People report ambiguous experiences with location, noting smooth journeys and early arrivals at designated... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a little worried about using this company after reading the 1 star reviews, but I had already booked at this point. It was smooth in both directions. We were directed to a waiting bus and we were... See more

Rated 5 out of 5 stars

Sanchez our shuttle driver welcomed us and transported our 2 golf bags. He was very interesting on the journey telling us things about the Island, the hotel and himself. He created a great impressio... See more

Rated 5 out of 5 stars

Our transfer with Jet2 was with Canary Shuttle and the driver we had called Victor was truly outstanding making the journey to Playa Blanca one of the most memorable. The information he provided and h... See more

Rated 5 out of 5 stars

Our transfer from the hotel to the airport was fantastic. Kata turned up early, she was polite & very friendly. Her car ( BMW 7 series) was immaculate & her driving was faultless. We have taken... See more


Company details

  1. Transportation Service

Written by the company

Canary Shuttle es el líder en traslados en Canarias. Ofrecemos un servicio cómodo, puntual y seguro, adaptado a cada viajero. Disponemos de traslados compartidos ideales para quienes buscan la opción más práctica y económica, y servicios privados, perfectos para quienes desean mayor exclusividad.


Contact info

4.1

Great

TrustScore 4 out of 5

315 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(315)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Our transfer from the hotel to the…

Our transfer from the hotel to the airport was fantastic.
Kata turned up early, she was polite & very friendly.
Her car ( BMW 7 series) was immaculate & her driving was faultless.
We have taken many airport transfers & this was definitely one of our best.
Would highly recommend this driver.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

We have waited and waited in the rain

We have waited and waited in the rain. We are soaked and our luggage too. Two bus drivers have each told us 5 minutes.
We went to the desk and they were unable to tell us we when our bus would arrive. We landed at 7.30pm.
With two children and myself in pain from my cancer we decided we could not wait any longer so are taking a taxi instead.. We have requested a full refund.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Kata great driver

Kata, our driver arrived early for our pick up - which we were very pleased with as we always like to be early! Kata was very friendly and professional. The drive to the airport was smooth and calm. Thank you Kata

11 December 2025
Unprompted review
Rated 5 out of 5 stars

El Cotillo. Easy transfer.

Herman made the transfer really simple. He was on time, carried our cases to and from the taxi. He was pleasant and friendly. Great service. The transfer was from El Cotillo to the airport with one pick up in Corralejo.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Hotel-to-Airport Transfer – Thank You, Kata!

Our transfer from the hotel to the airport was absolutely perfect and a stress-free experience. From the moment Kata arrived right on time, everything was handled with professionalism and great care. The vehicle was spotless, comfortable, and well air-conditioned, making the journey smooth and relaxing.

So thank you to Kata for the warm, friendly service. This transfer was the perfect final touch to an unforgettable stay.

Highly recommended to anyone who values reliability, comfort, and exceptional service. Thank you again, Kata!

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Our driver was Viviana for our private…

Our driver was Viviana for our private transfer from Gran Canaria airport to our hotel. Viviana was very welcoming, polite and her driving was excellent. Great comfy and very clean Mercedes car. Viviana is a great asset to the team.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Transfer

Excellent service from Canary Shuttle
Viviana was very attentive and couldn’t do enough to make our transfer as smooth as possible.
Would highly recommend and would definitely use again

1 December 2025
Unprompted review

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