Canary Shuttle Reviews 

315
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers frequently mention that the professional drivers are extremely polite, welcoming, and consistently helpful with heavy luggage, making every trip an absolute pleasure. People truly appreciate the highly efficient, punctual, and smooth rides provided directly to and from their respective airport destinations. Some reviewers were not happy with the overall reliability of the transfers, mentioning instances where vehicles completely failed to arrive or drivers struggled to locate specific hotel drop-off points. A few other people also felt that poor communication, unhelpful support staff, and unexpected scheduling delays caused significant frustration during their travel experiences.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that the drivers were extremely... See more

Service

Clients share satisfaction on service, frequently praising friendly drivers who arrive on time and provide... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers reporting that the transport... See more

Location

People report ambiguous experiences with location, noting smooth journeys and early arrivals at designated... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a little worried about using this company after reading the 1 star reviews, but I had already booked at this point. It was smooth in both directions. We were directed to a waiting bus and we were... See more

Rated 5 out of 5 stars

Sanchez our shuttle driver welcomed us and transported our 2 golf bags. He was very interesting on the journey telling us things about the Island, the hotel and himself. He created a great impressio... See more

Rated 5 out of 5 stars

Our transfer with Jet2 was with Canary Shuttle and the driver we had called Victor was truly outstanding making the journey to Playa Blanca one of the most memorable. The information he provided and h... See more

Rated 5 out of 5 stars

Our transfer from the hotel to the airport was fantastic. Kata turned up early, she was polite & very friendly. Her car ( BMW 7 series) was immaculate & her driving was faultless. We have taken... See more


Company details

  1. Transportation Service

Written by the company

Canary Shuttle es el líder en traslados en Canarias. Ofrecemos un servicio cómodo, puntual y seguro, adaptado a cada viajero. Disponemos de traslados compartidos ideales para quienes buscan la opción más práctica y económica, y servicios privados, perfectos para quienes desean mayor exclusividad.


Contact info

4.1

Great

TrustScore 4 out of 5

315 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(315)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our driver Donaciano

Our driver Donaciano,
Was promt at collecting us and professional in every way . Good service and smooth run to the airport

15 January 2026
Unprompted review
Rated 1 out of 5 stars

This service is terrible

This service is terrible. I guess you get what you pay for and if you don’t mi d the chaos and very long waits then fine. I would not use the service again for sure. You get sent to a buss stop after waiting g to get to see the agent at the desk then the bus will leave with empty seats for you to wait an hour for it to do a round trip.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Airport pick up

Gustavo was on time and waiting, polite and friendly. Very helpful with baggage. Smooth ride to the airport. Thank you

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Journey

The driver Sanchez was really friendly and open-minded and even talked with us in german. pleasant ride

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Premium Airport Transfer Service

The car arrived on time, well a little bit early in fact. The driver, Kata, was professional, courteous and respectful, drove with care and attention. It was a very comfortable and relaxed drive and I would have no issue in recommending Canary Shuttle and would certainly consider using them in the future.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Ruben

Ruben, the driver, was on time, very friendly and relaxed. He is a good and careful driver.

22 December 2025
Unprompted review

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