CanaDream RV - Vancouver Reviews 

I rented a campervan from CanaDream and overall had a good experience. I would rate it 4 out of 5 stars.

Booking:
The booking process was straightforward and easy. However, you need to plan your trip carefully because the rental only includes 100 km per rental day. Additional kilometres cost extra. Also, be aware that the linen and kitchen kit are not included in the base rental price and must be purchased separately.

One very important thing to know is that standard pickup is only available after 1:00 PM. You also need to reserve your pickup time several days in advance (I believe around 5 days before your pickup date). If you want an earlier pickup, there is an additional fee of approximately CAD $75–100.

Pickup:
The pickup process was smooth. After completing the paperwork, a staff member gave me an orientation of the campervan. It wasn’t extremely detailed, but it covered the essentials, and they were happy to answer questions.

One thing that left a bad impression was when I couldn’t find the parking brake release button. I asked a staff member for help, and after showing me where it was, they laughed loudly. I don’t know what they meant by it, but it made me feel quite embarrassed.

The Campervan:
The campervan had relatively low mileage and was in good condition. It was clean, although not spotless, and everything worked properly throughout my trip.

Keep in mind that it’s a large, heavy vehicle, so fuel consumption is quite high.

The pillows provided were very flat, and each person only received one pillow, one duvet, one synthetic blanket, two towels and 2-3 small towels

The kitchen kit included everything I needed, but I was disappointed that they only provided a very small bottle of dishwashing liquid and low quality sponge. For a campervan rental, I think they should supply a more reasonable amount.

Return:
Returning the campervan was easy, but the depot seemed very busy. No staff member approached me when I arrived, and I had to walk around to find someone to complete the return process.

Overall:
Despite a few minor issues, I was happy with the rental. The campervan was reliable and performed well throughout the trip. With a few improvements to customer service and some of the included supplies, the experience would be even better. Overall, I would rent from CanaDream again and give them 4 out of 5 stars.

The only reason we would give a 4 star review was due to a small number of teething problems.

We had never hired an RV before and yet no “training” was given or offered as to how to use the vehicle. We found plug points on the last day of our use that we didn’t even know existed.

We could have also done with being shown how to fill the water tank and dispose of waste.

We you tubed in the end - but that shouldn’t be necessary.

Also we were given 2 forks / knives / spoons / mugs and glasses. Yes there were 2 of us but if wanted a glass of water with a beer or wine this just wasn’t possible. Not sure why we could not have been given more utensils.

Finally - we had no idea we would be sleeping on so many slopes. Some help with this would have been useful.

The pick up and drop off were easy and when we had an issue Canadreams were responsive.

Overall a good experience and I would recommend them but they should mandate a 30 minute overview session for new users.

Fabulous service once again by Canadream.

The organisation of pick up and drop off is ‘slick’
The handover well orchestrated and time given to explain all areas of the vehicle.
My only Challenge, in hindsight , was having requested and set up for a Compact Motor home , we received somewhat much larger .( and I appreciate the team perhaps felt that our upgrade would be welcome )
Our trip was organised for sites and pitches on the basis of a max 24’6 RV , at circa 31’ we struggled on occasion.
The 11.8 mpg also gave me a nose bleed
However …. we had a thoroughly enjoyable trip and would highly recommend Canadream to friends and Colleagues .

The only available time to return the car was 8 AM. The other services were good, but this needs improvement. Isn't this practically telling me not to use it for a day?

Quick and efficient

good contact, friendly Service

Unfortunately, our experience was not the best and I wouldn't recommend renting an RV from Canadream. First of all: returning the RV was very easy, the people working at the Calgary branch very friendly and professional and the returning process didn't take longer than maybe 20 minutes (we booked Drop&Go). However, picking-up in Vancouver was a nightmare and the RV itself wasn't good. We waited for more than 4 hours despite booking a certain pick-up time. There were several people coming after us and leaving way before us and we were literally the last ones to be served. Being there with a small child waiting that long was especially nerve-racking. I suspect the fact that I booked the saver offer (and not a specific category) was the reason we got our vehicle only at the end. And what we got was really disappointing too. More than 100.000 km and several years old it had damages on the inside and outside and the engine sounded really weird. Also the sensor of the tanks were defect so you always had to guess if they need to be emptied. We were somehow relieved to return the car after 2.5 weeks and thankful it did not break down during the trip. Also, they deduct 5000 CAD from your bank account (not only blocking it) which should be considered before if you have a limit on your credit card.

Very friendly, fast and professionell response on incidents. Seamless experience from booking to drop off. Rental-equipment (chairs, scissors, knifes & Co.) could be of more quality.

The best trip ever. We were the second users of the RV . It was immaculate. It had everthing you could need and more!!!
The shower and toilet were excellent for use. It was spacious and very comfortable. We only had one issue with a cracked water tank, but the engineer met us in Jasper and repaired it no problem. The whole experience was one that will never be forgotten.
The whole operation was smooth and easy. The staff very very helpful.We can only keep saying everything was way better that we could have believed. The emptying of the waste tanks was so easy and became second nature
THANKYOU for a lifetime experience everyone at CanaDream. ❤️❤️❤️

The people at the pick up and drop of were both very friendly and helpfull.
The camper was perfect.
The only minor point was the availability of crockery good and cutlery: 2 glases, 2 cups and 2 plates.
Also 2 towels is very little for a week.

Very good and knowledgeable hand over of the RV. Extensive information all very useful.
Very new RV, easy to drive, comfortable and well stocked with the packages we chose.
Quick and easy hand back.

Great and friendly service all round, RV was only one year old and in great condition

The van was as expected. Personnel was informative both at the beginning and the end of the trip.

Unfortunately, not being able to use the awning was very disappointing and impacted our comfort.

Stuff is friendly. Only very short explenation by take over. No guidance regarding our 4x4 camper concerning which roads we are allowed to drive.

Perfect service from the first moment until giving the camper back.
The staff was very helpful and the camper was fitted with everything we needed.
Everything was prebooked, so we just compared the booking features with the contract and needed no additional items.
I felt very safe with the arrangements in case anything on the road should happen (thanks to god we didn‘t needed it).

Booking reference number JUH4556141

Hello, I previously sent a detailed response to you regarding the mishaps and disappointments with our rental van. This was sent 2weeks ago and I have not received any communications back from you regarding it.

I would like to speak with someone regarding our unfortunate experience.
The most disappointing part is the lack of follow up from you.

My phone number is 519-852-0425
Mark Echlin

Friendly Staff, Easy Pickup and Return. Good Choice for exploring Canada.

Great planning & campsites and itineraries were all fantastic however We felt a little mislead with our maxi plus rental for a number of reasons; we were told our van would be very new and less than 3 years old however ours was definitely older & starting to look jaded with sellotape holding panels together near the toilet and dated interior and our holiday started with a dud battery so we couldn’t even drive from the collection unit as the van wouldn’t start! Thank god it happened there though & not whilst out on our trip, however we were delayed setting off as the mechanic had to replace the battery. We were also told it would comfortably sleep 4 x adults which it did not. My two young adult children are 6 foot tall and neither the sofa bed nor the table area flattened down were long enough; they were at least a foot too short to sleep comfortably on them, so they slept somewhat ok in the overhead cabin beds but they were still not really long enough & they were crunched up. This wasn’t appreciated until we were already out on the road & the cabin beds were already set up so that led us to believe these were the suggested beds. We had asked for the correct configuration for 4 tall adults when we’d booked over a year before to be so they could sleep across the cabin with the fill in panel but this wasn’t fitted in our van. We also had to pay lots for unforeseen extras like specific check in times to collect & drop off the van, levelling blocks, special (required) RV toilet roll & chemical blocks for the toilet which we felt should all have been included as we were already on a premium package. Overall it took the shine off an otherwise great itinerary. It has sadly put me off doing this type of holiday again in the future.

Very friendly and competent!
RV TOP, nearly new!
Easy Return!
💪👏👏👏