-Quick service and easy checkin! -Friendly positive staff. -Thorough previous damage sharing(which was not noticeable by us but great they pointed out small flaws that added to transparency). -Suc... See more
Company replied
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-Quick service and easy checkin! -Friendly positive staff. -Thorough previous damage sharing(which was not noticeable by us but great they pointed out small flaws that added to transparency). -Suc... See more
Company replied
We were 4 families that rented the same category and paid the same price - our family was given a smaller space - an RV with no slide out dining area. When asked why we were paying the same amou... See more
Company replied
Staff were very knowledgeable and worked to make the best for us. Vehicle was brand new and had all that you could think of for a dream holiday. The peace of mind insurance was also so great as a firs... See more
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Customer service was consistently good over a long period despite challenges. Felt like we were well looked after throughout and a big thanks to the wider team for the great experience.
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
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West Drive 33, L6T 4A1, Brampton, Ontario, Canada
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Tim and the staff were knowledgeable, polite and helpful. The RV was clean and well equipped.
TIP. Get the comprehensive insurance! It paid for itself as we hit a pole and blew out the side mirror glass.

Reply from CanaDream RV - Toronto
Canadream was excellent, I have nothing but good things to say. Partway through our long distance trip, our cruise control stopped working. Canadream approved the repair quickly, worked to get it diagnosed and fixed and immediately reimbursed the cost upon return of the RV. Customer service and communication was excellent throughout and worked with us to find a location that worked with our travel itinerary. The staff at the Brampton office were great to work with!! Pickup and drop off was efficient and straightforward. We'd definitely book with them again. And the RV itself was great too!

Reply from CanaDream RV - Toronto
A great time had thankyou!
Hired out of season in November so many campsites closed but didn’t spoil the fun, especially when the snow came!
Thankfully RV winterised so cozy and warm 24 hours a day 😊
Great service and highly recommend!

Reply from CanaDream RV - Toronto
We had a fantastic holiday with the rv of Canadream. It started with a very warm welcome, and when we were missing bedding, they were kindly brought to our camper. The winter rv was in excellent condition and fully equipped. We were able to stay warm with the furnace. Everything was explained upon pickup and clearly presented in a booklet. We truly enjoyed our holiday. Even when we returned the camper, there were some minor damages that weren't our fault, and they were very accommodating and repaired them at Canadream's expense. This wasn't our last time with Canadream!

Reply from CanaDream RV - Toronto
Nice clean Motorhome comfortable well equipped
Only complaint was next time you order class c motor home get diesel engines easier on customers wallet for fuel

Reply from CanaDream RV - Toronto
Bought used 2023 class c 2441 , hole in discharge pipework for black and grey water, it was was temporarily fixed by Canadreams with some kind of sealant. Imagine my surprise when it let go during black tank flush. Nice mess for myself and campground. Our Sales representative was contacted, told we were 1 month over warranty ,regardless RV was sold to us with hole in drainage pipework allowing black waste to release in valve compartment.

Reply from CanaDream RV - Toronto
I want to thank everyone over there. They were very kind courteous very informative showed you everything in and out of the RV very very happy with the service that I got from them.

Reply from CanaDream RV - Toronto
From their online check-in, to the pickup experience, to the RV itself, everything was beyond expectations!

Reply from CanaDream RV - Toronto
The instructions on how to run the RV were fantastic, made everything easy and straightforward. Customer service was easy to reach and always answered any questions. The RV itself ran like a dream, no issues, everything worked and was clean. I would definitely recommend and use CanaDream again and again. Also, the price was less than any other RV rental I researched.

Reply from CanaDream RV - Toronto
When booking, the person on the phone helped me plan my trip to determine what package options would be best for us. The staff at both ends were very friendly, and the tutorial materials helped me feel confident with driving the vehicle.

Reply from CanaDream RV - Toronto
Our TCA RV rental had a broken heater so we were without heat for our 10 day trip in October, made for an uncomfortable trip as it was close to 0c during nights.
We appreciate the efforts the staff went to try to help us fix the issue, including guiding us to the nearest RV repair center. However because parts for repair weren't readily available we had to deal with the issue for the whole trip.
We hope that maintenance can be improved so that major functionalities such as heating (especially in late fall) are not a problem.
If you are looking to rent an RV, be diligent to check over every functionality of the RV before you leave their rental center in order to ensure a smooth trip.

Reply from CanaDream RV - Toronto
We came from Spain and they attended us very kindly. Explain all very clearly and with a lot of patience because the lenguage

Reply from CanaDream RV - Toronto
We had a wonderful time in Canada with our RV.
All the staff were courteous and helpful.
The RV was clean and in perfect condition.

Reply from CanaDream RV - Toronto
Early booking got us discounts on a lot of extras, the service was good and the RV was great! Everything worked perfectly and we had more than enough space with 6 big guys. Fantastic experience

Reply from CanaDream RV - Toronto
Everything was perfekt! We picked up the RV easiliy, had a beautyful time in Canada. All works easy. We recomment Canadream and we will come back 🍁😊🍁

Reply from CanaDream RV - Toronto
The RV was excellent, the service was friendly, quick, and readily available. However, the reservation options were numerous and sometimes overlapping and unclear, so we needed to spend a lot of time on that. One recommendation for Canadream is to have is for a more decisive policy regarding winterization. We rented from Oct 3- 18 in Ontario and Quebec, but before we left there was a great deal of confusion and discussion regarding winterization policy (or lack of it). Of course, as it worked out, we actually needed AC for part of the journey, but the rental process was unnecessarily complicated by the lack of certainty.
Two other issues: Grey and black water indicators were very unreliable. We were warned that they were imprecise, but they were way off all the time (we were careful to have level spots). Also, the gas mileage was considerably worse than indicated by Canadream.

Reply from CanaDream RV - Toronto
Our customer experience was great; friendly, knowledgeable and professional. The vehicle we rented for 17 days was in top-notch notch condition and we experienced no issues. We wouldn't hesitate to book any other trip!

Reply from CanaDream RV - Toronto
Booking was easy. The pre-pick up notes, tutorials and planning advice was excellent, and the customer service and staff interactions were effortless on collection and drop off days. Oh and the RV was amazing!

Reply from CanaDream RV - Toronto
The RV was nearly new! A great time in a reliable car. The pick up in Halifax and drop off in Toronto was quite short. The employees were very friendly and explained everything well. There was a little problem with the water heating system in the car but they solved it very soon and it didn’t matter during our trip. Great time and hostage with CanaDream. Thanks for a wonderful time in Canada!

Reply from CanaDream RV - Toronto
Pick-up time and return time is very limited and both days are more or less lost although a full day need to be payed. We had a late flight and it is really difficult with all the luggage till a check-in at the airport is possible.
We had a broken WP at the RV and a repair would have helped us a lot, however parking overnight at Canadream was not allowed although Montreal is very limited in regards to parking acc. to the contract. All that would have cost us an extra day of our vacation and we decided not to repair the WP and took more expensive campsites with citywater instead.
In summary, Canadream is not very flexible.

Reply from CanaDream RV - Toronto
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