Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Company replied
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See what reviewers are saying
Unable to purchase a bundle which included steps and chemicals but happy with price and quality of the product . Easy to set up although struggling to get water right . However it has not stopped us... See more
Company replied
Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... See more
Company replied
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The service guy Tony Greig was…
The service guy Tony Greig was excellent.
It’s a pleasure again to use in crystal clear water again now the new headrests are fitted.
20 June 2024
Good delivery
22 July 2024
Spare part delivered in less than 24h!
Spare part delivered the next day and communication was good A+++
22 July 2024
Issue not resolved completely & took 10…
Issue not resolved completely & took 10 days for an engineer to arrive. No flow between company & electrical repair company ie dates not shared of availability
24 June 2024
Great service end to end
Great service on the phone , plenty of helpful information and the product was exactly what I needed , delivered when expected and good value too for these types of products
3 June 2024
Had a problem with jets on spa
Had a problem with jets on spa, communicated with Canadian Spa, issue sorted & replacements purchased. Very satisfied with response & customer service.
30 June 2024
Great item speedy delivery and so easy…
Great item speedy delivery and so easy to fit filter thank you
27 June 2024
Canadian Spa hot tub pump replacement
Steve arrived at the time he said, to fit a new pump took a lot of faffing about, engineers don't design and build with repairs in mind so it took a while with skinned fingers,and choice word's, but Steve achieved a difficult job, hot tub is now up and running again so very pleased
11 July 2024
Excellent Service
Purchased a small item which was lost in transit explained to Adam in an email item was immediately despatched received 2 days later excellent service. This is why we chose Canadian Spa.
24 June 2024
Easy to contact and very prompt with…
Easy to contact and very prompt with their response.
Sorted out my part problem effortlessly
24 June 2024
The water testing app is brilliant.
The water testing app gives simple, clear instructions on how to adjust the chemicals in the hot tub and tells you the exact amounts to add. And it has quick links to easily purchase products that you need. I’ve placed two orders and both were delivered quickly.
30 June 2024
Purchased some replacement jets for our…
Purchased some replacement jets for our Vancouver hot tub. Canadian Spa posted them out immediately and they were well packaged and delivered following day. First class service
17 June 2024
Great service as always
28 June 2024
The part was on time the engineer was…
The part was on time the engineer was on time and he worked very fast tested everything its working better than before thank you and your team
26 June 2024
Brilliant service, except for registering warranty
Brilliant service, arrived really quickly. Great product 😊 brought online, finding it really difficult to register warranty, surely if brought online, warranty should automatically be registered ☹️
18 June 2024
Brilliant service!
19 June 2024
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