canadiansim.com Reviews 

751
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing fast assistance, explaining available plans clearly, and answering every single query with remarkable professionalism and dedication. People note that the overall purchasing process is smooth, straightforward, and simple to set up before arrival in the country. Though some reviewers experienced issues with the order process, mentioning unclear information or communication delays regarding activation. A few customers also noted confusion with instructions, difficulties reaching support channels, and unexpected roaming costs during setup. Other individuals mentioned experiencing long waiting times to receive their activation details and necessary QR codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are patient,... See more

Service

Consumers find service to be positive, highlighting a smooth, quick, and hassle-free process when obtaining... See more

User experience

Users describe positive interactions with user experience, highlighting very quick replies and a seamless,... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both positive support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and highly professional team. Got quick help from Kunal Sharma for all my doubts. He guided me for smooth process. I have applied for Canadian SIM from India. I will be travelling so... See more

Company replied

Rated 5 out of 5 stars

The service was really fast and simple. Specifically, Mr. Sharma helped me understand the different plans available and I was done with CanadianSIM set up in a few hours only. I really appreciate Mr.... See more

Company replied

Rated 5 out of 5 stars

Got professional and prompt response from CanadianSim. Their staff Sachin acts professionally and helpfully on all my enquiries. I just need to spend few minutes to complete the registration and can g... See more

Company replied

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

751 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(751)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
canadiansim.com logo

Reply from canadiansim.com

Dear Atila,

Thank you for your kind words! We're happy to hear you had a great experience 😊

P.S. You and your friends can each get $25 with our referral program! Just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

They clarify all your doubts very early

2 May 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Vishavjeet,

Thank you for your review! We’re glad to hear our team was able to assist you early and clarify everything you needed. 😊

P.S. You and your friends can each get $25 with our referral program! Just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

My overall experience with roger’s team…

My overall experience with roger’s team was very good and i would like to recommend my other friends to use rogers network

1 May 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Manpreet,

Thank you for your kind feedback! We’re so happy to hear you had a great experience 😊

P.S. You and your friends can each get $25 with our referral program! Just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service

2 May 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Sandeep,

Thank you for your kind words! We’re so glad to hear you had a fantastic experience with us. 😊

P.S. You and your friends can each get $25 with our referral program! Just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I have a very good experience with…

I have a very good experience with Canadian Sim.Auli went above and beyond by delivering my phone to me.I am satisfied with how she has explained and is always there when I ask her questions.I even got another sim and phone when my husband came.Thank you so much Auli.More power to Canadian sim.

24 February 2025
Unprompted review
Rated 5 out of 5 stars
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Customer support is very helpful and…

Customer support is very helpful and everything is perfect.

31 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Yuvraj,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Rabdeep is very helpful and…

Rabdeep is very helpful and professional.

31 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

I’m very happy about all the…

I’m very happy about all the Information I received. They solved all doubts you have and give you different plans .

2 August 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Andres,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

CanadianSIM Team

Rated 5 out of 5 stars

Thank you for the wonderful deal

Thank you for the wonderful deal. Customer service is also great. They have also cleared all my doubts regarding Sim and Device payments.

19 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Sree,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Hello!

Hello!
I'm an international student in Canada. It was a great experience with CanadianSIM Card, they are helpful and honestly, they give me all services and answer about all my questions and they help me to get a new phone with a SIM Card.

19 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Houria,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Very helpful staff!!

Very helpful staff!!! Namrata!
No hessel for arranging eSIM and home 5G orders from overseas. Looking forward to the pickup upon arrivals to 🇨🇦 !!!

18 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 3 out of 5 stars

Duplicated account

The service contract process was smoothly and satisfactory, but I found out that they activated two accounts on my behalf and I was not aware of it until I logged into the app to pay my bill. I had a really bad time trying to solve this issue by myself directly with Fido cause Canadian Sim support was unreachable. Beware of this and check your accounts with Fido as soon as you get the confirmation email.

16 July 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Johanna,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. Your concerns are important to us, and this falls below our standards of service excellence. Our leadership team will personally reach out to you to understand your experience in detail and ensure you receive the assistance you need promptly. Thank you again for bringing this to our attention.

Regards,
CanadianSIM team

Rated 4 out of 5 stars

Good Service overall

Changing previous review as my issue was solved by Canadian Sim with priority. Overall good experience

5 July 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Abhirup, thank you for your feedback and we apologize for the inability to get in touch with our team.

A manager will be connecting with you via phone & email in the next 24-48 hours to resolve your concerns.

Regards
CanadianSIM Team



Rated 5 out of 5 stars

I really liked the service and the…

I really liked the service and the delivery was very fast, I was very satisfied.

12 July 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Lilian

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

More than expected

More than expected

9 July 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Maharshi,

Thank you for your kind words!

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Excellent services

Excellent services. Must take the sim and exclusive benefits of plans limited to pre arrival users.

9 July 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Ayush,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Great offers

Great offers
Good staff
Quality service
Staff behaviour was also good very helpful staff

5 July 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Shuklapratham,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Good service

Good service

5 July 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Nitin,

Thank you for your kind words!

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Fast processing

Easy to apply and smooth process

5 July 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Kalpesh

Thank you for your kind words!

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

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