canadiansim.com Reviews 

751
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing fast assistance, explaining available plans clearly, and answering every single query with remarkable professionalism and dedication. People note that the overall purchasing process is smooth, straightforward, and simple to set up before arrival in the country. Though some reviewers experienced issues with the order process, mentioning unclear information or communication delays regarding activation. A few customers also noted confusion with instructions, difficulties reaching support channels, and unexpected roaming costs during setup. Other individuals mentioned experiencing long waiting times to receive their activation details and necessary QR codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are patient,... See more

Service

Consumers find service to be positive, highlighting a smooth, quick, and hassle-free process when obtaining... See more

User experience

Users describe positive interactions with user experience, highlighting very quick replies and a seamless,... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both positive support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and highly professional team. Got quick help from Kunal Sharma for all my doubts. He guided me for smooth process. I have applied for Canadian SIM from India. I will be travelling so... See more

Company replied

Rated 5 out of 5 stars

The service was really fast and simple. Specifically, Mr. Sharma helped me understand the different plans available and I was done with CanadianSIM set up in a few hours only. I really appreciate Mr.... See more

Company replied

Rated 5 out of 5 stars

Got professional and prompt response from CanadianSim. Their staff Sachin acts professionally and helpfully on all my enquiries. I just need to spend few minutes to complete the registration and can g... See more

Company replied

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(751)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with your service

I am very happy with your service. Also I am joyful that your team being an important part of my upcoming journey. Thanks to all your team to make my trip easy and convenient.

5 July 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Het,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 4 out of 5 stars

Thankful to Bhavna Chauhan for speaking…

Thankful to Bhavna Chauhan for speaking in length and providing every details I wanted. I had a nice experience and all the nest wishes to her and team

28 June 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Ashish

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future with a 5 star review

Regards

Canadian SIM Team

Rated 5 out of 5 stars

I am very happy with Canadian sim

I am very happy with Canadian sim, RABDEEP Mam help me lot's with New sim and New Mobile phone Deal..She is Very punctual and down to earth person.. Thank you

3 June 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Simran

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Canadasim

Harshita is amazing

23 May 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Manisha,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Great experience

Great experience, great customer service 👍

15 May 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Brilliant service and super fast and…

Brilliant service and super fast and easy processing! Great job !

22 May 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Yuvraj was fantastic

Yuvraj was fantastic, whole process from getting Sim and adding handset plan was smooth, Yuvraj was very receptive and welcoming, thank you for wonderful experience

15 May 2024
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Couldn't ask for anything better

Couldn't ask for anything better! I'm completely amazed with the service of Canadian SIM, and need to mention how Bruna's been helpful through all our contact time. I'm thrilled to have such a great agent helping me! My SIM card arrived in my home country in less than 48 hours. I highly recommend this service, especially if you're a new comer to Canada!

15 May 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Fast and easy!

Today I had an amazing experience with them. Bruna hosted me and answered all question that I needed to know for understand my plan. Good job CanadianSim ⭐️⭐️⭐️⭐️⭐️

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team

Amazing team!
All folks super active, clear and extremelly competent!
I strongly recommend!!!!!

3 May 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

I recommend the Canadian SIM

I recommend the services offered by Canadian SIM and thank Lorena for her support and care, an excellent professional, always very willing to help!

5 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

My overall experience with rogers sim…was wonderful

My overall experience with rogers sim was wonderful.I got my canadian sim in my home country and after landing in canada I got my mobile phone with the help of Rabdeep. So thanks to team and Rabdeep

9 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Customer,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards,

CanadianSIM Team

Rated 5 out of 5 stars

Great service provider!

My experience with Canadiansim has been great because of the help of Mary Chu🫶🏻 She’s so great at her work and indeed very helpful! She’s a one call away person and responds fast. The services and offers also are great especially for the students. Thank you for the excellent service provided to us, your clients!

4 March 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Nicole,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Very good service

Very good service

9 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi Ashwini,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

pretty good

pretty good, laura helped me a lot

1 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hi Thiago,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars
canadiansim.com logo

Reply from canadiansim.com

Hi Jeem,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Very fast response

Very fast response. We enquired the plan on the store and we got the good deal via CanadianSim. Appriciate the respose.

15 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi :),

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience

4 April 2024
canadiansim.com logo

Reply from canadiansim.com

Hi :)

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

Lorena’s customer service

Estou no Canadá há 7 meses e ainda não tinha conseguido assinar um plano com celular pois não confiava e não entendia as informações que me passavam (os planos aqui são bem diferentes do Brasil). Estou muito agradecida por ter encontrado a Lorena! Atendimento rápido e eficiente, ela esclareceu todas as minhas dúvidas e encontrou as melhores soluções para o meu caso. Além do plano e do celular, eu ainda assinei a Wi-Fi para minha casa. Recomendo demais!
—-
I've been in Canada for 7 months and I still hadn't managed to sign up for a cell phone plan because I didn't trust and understand the information I was given (the plans here are very different from Brazil). I'm very grateful to have found Lorena! She answered all my questions quickly and efficiently and found the best solutions for my case. In addition to the plan and the cell phone, I also subscribed to Wi-Fi for my home. I highly recommend her!

10 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Carla,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

Rated 5 out of 5 stars

It was smooth, friendly and fast

It was smooth and fast. Thanks to Jasmit for her kind assistance and wise advice. She was able to help me understand and choose the right service according to my need specially before coming to Canada. Great job! Thank you.

10 April 2024
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Dear Alexuz,

Thank you for your kind words! We are thrilled to hear how happy you are with the experience & service.

We look forward to assisting you and your referrals in the future!

Regards

Canadian SIM Team

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