Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
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Reviews shaping this summary
I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
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I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Don't book with this company!
Don't book with this company! Their website is very unclear for booking a camper. After you pay for a booking request they steal your deposit even if it was not sure the camper was available during the request. You receive your confirmation just before weekend and your deposit is taken. Be aware of this company!
25 July 2025
Unprompted review
Reply from Campstar GmbH
Hello Daniel,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations. Campstar acts as an intermediary between customers and rental partners, and we always aim to make the booking process as transparent as possible.
We’ve already reached out to you via email to explain the situation and offer our support. If you have any further questions or concerns, please don’t hesitate to contact us again.
Best regards,
Your Campstar Team
Poor customer service
The initial booking process was quick and simple and we’re happy with the price we payed but me and my partner have been trying to get hold of them with multiple phone calls and emails over the last month and haven’t had anything back. We need to adjust our pick up date are picking up our camper in Perth Australia in 24 days. It’s causing a bit of anxiety as we would like to have this confirmed before we fly out to Australia. Every time we’ve phone it goes to answerphone and says someone will contact back after leaving a message. Which hasn’t been the case.
19 July 2025
Unprompted review
Reply from Campstar GmbH
Hi Olivia,
Thank you for your review, and we’re sorry to hear that you had trouble reaching us – we completely understand how stressful that must have been, especially before a long trip.
The good news is: we’ve already been in touch with you via email and were able to help with your request regarding the pick-up date. If there's anything else you need before your adventure begins, just let us know – we're happy to assist.
Thanks again for your feedback – it helps us to improve!
Safe travels and best regards,
Your Campstar Team
Great Service
Had issues with booking due to an over diligent bank - Sandra was very helpful with assisting with fixing the booking
17 July 2025
Reply from Campstar GmbH
Hello,
Thank you very much for your great review! We are delighted that you are so satisfied with our service. Your positive feedback motivates us to continue doing our best! :)
Best regards,
Your Campstar Team
Excellent service
Excellent service. I booked a van and got the date wrong. They sorted it out for me immediately.
10 July 2025
Unprompted review
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Booking with Campstar in NZ from the…
Booking with Campstar in NZ from the UK was easy - staff very helpful and communication by email excellent - we look forward to picking up our camper van in September for our adventure in NZ!
12 July 2025
Unprompted review
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
very responsive in theivan rentalr response
very responsive in their response. responds well to the request made.
10 July 2025
Reply from Campstar GmbH
Thank you very much for your positive review! We are very pleased to hear that you are satisfied with your experience with us :)
Your Campstar Team
Payment error
I haven't made my booking yet as I had a payment error and I reached out the customer service to help me out with the refund. Kasia is an excellent assistant and very pleasant person. She made her best to short my issue out.
9 July 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you very much for your positive review! We are very pleased to hear that you are satisfied with your experience with us :)
Best regards,
Your Campstar Team
Needs improvement
It’s impossible to reach anyone. You can’t make changes directly with the supplier if needed. They direct you back to Campstar and their non existent customer service. Campstar only communicate via email. Even if you get a response on chat they direct you to send an email with details of your request. Then you get an automated response that average response times are 10 business days. What a joke. How is this is customer service? It’s entirely unacceptable. When you are trying to organise a holiday, dealing with so many variables and complexities, you don’t need the headache of a company with no consideration for the customer. 10 days….bloody hell. That’s how long we are away on holiday!! ——Update—- I have been contacted by Campstar who have acknowledged they need to do better. They are expanding rapidly and have had challenges managing demand during high season. I hope they manage to resolve these issues and other customers have a better experience than I have had to date.
8 July 2025
Reply from Campstar GmbH
Hello,
Thank you for sharing your feedback – we’re very sorry to hear that your experience didn’t meet your expectations.
We fully understand how important accessible and reliable customer service is, especially when planning a trip. Please be assured that we always do our best to respond as quickly as possible, even during peak season when message volumes are higher than usual.
As a booking platform, we handle changes and communication with the rental providers directly to ensure everything is processed correctly. We understand this can sometimes feel less direct, but it’s an important part of providing secure and accurate service on your behalf.
We're truly sorry that you were left with this impression and appreciate your feedback – it helps us identify where we can improve.
If there’s anything else we can assist you with, we’re here to help.
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Website worked
5 July 2025
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Great search, cheapest option and easy booking
Great search engine, the cheapest option, easy booking process. So far so good!
5 July 2025
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Very unimpressed!
Had one booked (for which I gave a good review) and confirmed, yet it was cancelled days later! I have booked again but getting seriously worried about their practises.
4 July 2025
Reply from Campstar GmbH
Hi,
Thank you for taking the time to leave your feedback — we’re genuinely sorry to hear that you were left feeling disappointed.
We understand how confusing it must have been to think your initial booking was confirmed, only to find it cancelled days later. As we explained to you personally via email, the payment unfortunately didn’t go through successfully, which meant the booking couldn’t be confirmed. The amount was only pre-authorised on your card and was later released from our side.
If there’s anything else we can do to support you further, we’d be happy to help.
Kind regards,
Your Campstar Team
The website is easy to handle
2 July 2025
Reply from Campstar GmbH
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Outstanding Customer Service Experience!
I had an extremely positive experience with Campstar, particularly thanks to their excellent customer support. Kasia, who assisted me, solved my issue quickly, clearly, and effortlessly. The support provided was exceptional. I highly recommend Campstar for their fantastic offers and top-level customer service!
30 June 2025
Unprompted review
Reply from Campstar GmbH
Thank you very much for your great review! We are delighted that you are so satisfied with our service. Your positive feedback motivates us to continue doing our best! :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for your great review! We are delighted that you are so happy with your experience with us :)
Best regards,
Your Campstar Team
I'm not travelling til next month but I…
I'm not travelling til next month but I had misplaced all my documents and you sorted me out quickly and smoothly
16 June 2025
Reply from Campstar GmbH
Hello,
Thank you very much for your great feedback! We are very pleased that you were satisfied with your experience with us :)
Best regards,
Your Campstar Team
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