Calvin Klein United Kingdom Reviews 

264
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent material quality, stylish design, and great fit of the clothing and various accessories available on the platform. People also deeply appreciate the remarkably smooth shopping process, helpful tracking updates, and generally fast delivery times provided when placing orders online. Some reviewers were not happy with significant delivery delays, missing parcels, and poor communication regarding the status of their online product shipments. Customers also noted frustrating experiences with unhelpful customer service representatives and occasional unexpected problems concerning inaccurate product sizing or manufacturing quality control issues.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers frequently praise the comfortable fit, stylish... See more

Delivery service

Consumers find delivery service to be deeply mixed, as opinions on shipping times vary widely among... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the stylish designs,... See more

Order

People report ambiguous experiences with order processes, as many reviewers praised the smooth transactions,... See more

Customer service

Reviewers highlight negative aspects of customer service, describing support as unresponsive, unhelpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value. Nicely packaged. Only negative , never received any communication to say it was being delivered or had been delivered I had requested a safe place but found the parcel by accident. W... See more

Company replied

Rated 4 out of 5 stars

I can only rate the delivery experience as I am still awaiting purchased items to be delivered today. I appreciate that the items being shipped from Netherlands, and that shipment went fast through th... See more

Company replied

Rated 4 out of 5 stars

Firstly, I'd like to state my experience could have been a five as the items are lovely. But the website was a real pain as it kept buffering or saying item not in stock and then when loaded they were... See more

Company replied

Rated 3 out of 5 stars

Been seeing a lot of items advertised on Instagram so i ordered a fair few things . I've got to say the quality for Calvin Klien is shocking. At sale prices i don't mind but at full price think they... See more

Company replied


Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Across underwear, jeans, apparel, accessories, home and fragrance, Calvin Klein creates essential pieces that translate its American fashion roots to an international audience.


Contact info

Promotion box for Calvin Klein United Kingdom

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3.5

Average

TrustScore 3.5 out of 5

264 reviews

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3.5

All reviews

(264)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have not received my order yet what…

I have not received my order yet what is going on

24 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 4 out of 5 stars

Asked for feedback on a product that…

Asked for feedback on a product that has not even arrived with me!!
Update 02/09/2026 the items have now arrived and are all ok. I did not have to contact the CS team.

1 September 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 3 out of 5 stars

I was not given an option of express…

I was not given an option of express delivery and each time i tried ti mke payment the website crashed.

29 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

Rated 1 out of 5 stars

no help at all with wrong size sent

wrong size sent out online chat demanded pictures of everything instead of apologising and sending out the right size

23 August 2026
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Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

Rated 5 out of 5 stars

Prompt email to let me know that my…

Prompt email to let me know that my items are back in stock and I was able to purchase immediately! Fast delivery and excellent packaging.

26 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 4 out of 5 stars

Great product

Great product, easily purchased

26 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 1 out of 5 stars

No after sale updates

Placed an order two days ago for click and collect and heard nothing. No updates whatsoever.

25 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 5 out of 5 stars

Mens underwear

I have purchased before & am satisfied with the underwear & service.

25 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

smooth service start to finish

best pants money can buy

25 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 3 out of 5 stars

Poor service and admin

Being sent a trustpilot link to review an item that STILL hasn’t arrived?? Yeah, that probably says all you need to know about CK delivery and services!
Can’t give feedback on the product because it still hasn’t arrived .. and all for the privilege of paying £4.90 for quick delivery!

26 August 2026
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Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 5 out of 5 stars

Very Pleased

First time ordering from Calvin Klein and will definitely do again. Bought Jeans which are of the highest quality and the fit amazing. The ease of ordering, returning the jeans as I bought the wrong fit for my body shape, re-ordering and the cost of the items were second to none. Great Experience!!

3 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 4 out of 5 stars

Great price

Great price, slightly slower delivery than expected though.
Did get email saying they were very busy so I knew about the delay.

25 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 3 out of 5 stars

Men's boxer briefs

For the price I paid, I would've expected the shipping to be quicker.

19 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We really appreciate you choosing our brand and your comments help us continue to improve!

If you'd like to tell us more about your experience or if there's anything we can still help with, please contact our Customer Service team via our Contact Us page.

Thank you again for your feedback, and we hope to welcome you back soon.

Rated 1 out of 5 stars

Ordered them cancelled!!

Order a three pack of boxers in large. Instock at point of order and received confirmation email. 2 days later, received email stating items now out of stock and order was cancelled! Then received an email asking me if I was enjoying my purchase and to leave a review!!Ridiculous

25 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

Rated 1 out of 5 stars

I didnt recieve my pack

I didnt recieve my pack

17 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 3 out of 5 stars

Packaging is very obvious

Packaging is very obvious, this was a birthday present that has now been ruined because CK make sure the brand is plastered all over the packaging.

24 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We really appreciate you choosing our brand and your comments help us continue to improve!

If you'd like to tell us more about your experience or if there's anything we can still help with, please contact our Customer Service team via our Contact Us page.

Thank you again for your feedback, and we hope to welcome you back soon.

Rated 4 out of 5 stars

Great! But website faults.

Firstly, I'd like to state my experience could have been a five as the items are lovely. But the website was a real pain as it kept buffering or saying item not in stock and then when loaded they were. So took twice as long to order. Nonetheless, delivery was fast and as stated at the start the items were just what we expected. Thanks

21 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Very pleased with the order process and…

Very pleased with the order process and communication. Order arrived in good time and as expected… leading to a second order on receipt

23 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

Rated 1 out of 5 stars

I had a bad experience

I had a bad experience. The site offered me 10% if I sign up for newsletter. But once I tried to apply the discount explaining that value is not sufficient. I ordered for £72. It didn't say what value is sufficient. Extremely annoying!

23 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We'd like the opportunity to make things right. Please contact our Customer Service team via our Contact Us page quoting your Trustpilot Reference Number, and one of our advisors will be happy to look into this for you.

Rated 5 out of 5 stars

Very happy customer

Good price. Quality products. Shipped and delivered quickly. Really pleased with everything.

22 August 2026
Calvin Klein United Kingdom logo

Reply from Calvin Klein United Kingdom

Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our brand!

Your support means a lot to us, and we're so pleased we could meet your expectations. Thank you for choosing us—we look forward to welcoming you back again soon!

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