Cabinets Bay LLC Reviews 

149
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

The cabinets are beautiful. They are added to a kitchen with older cabinets and they are so close with the highlights in the old cabinets & look great together. The negative thing that was frustrat... See more

Company replied

Rated 5 out of 5 stars

Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit... See more

Rated 5 out of 5 stars

As a former retail kitchen store owner, I was hesitant to trust the RTA world. After issues with cabinet suppliers I decided to take a chance on a couple of water damage jobs to complete with RTA cabi... See more

Rated 3 out of 5 stars

Cabinets are good quality and once we got the hang of it went together easily. Was shorted some hardware screws for my corner cabinet. Also needed to return one cabinet. The return/ restocking fees ar... See more

Company replied

Company details

  1. Cabinet Store
  2. also in
  3. Kitchen Furniture Store

Written by the company

We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.4

All reviews

(149)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. Everything arrived in excellent condition. The quality of the cabinetry and hardware are superb! I researched RTA cabinetry for months before deciding on Cabinets Bay. I highly recommend.

8 June 2023
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Reply from Cabinets Bay LLC

Thank you so much for taking the time to share your feedback with us. We take great pride in ensuring the highest quality for our cabinetry and hardware, and we're delighted that you found them to be superb.

Rated 4 out of 5 stars
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Reply from Cabinets Bay LLC

Thank you for your feedback. Feel free to contact Kate with any questions or if you need to order more product samples. We will continue our regular business hours on Monday, 6/26.

Rated 5 out of 5 stars

It was so easy they communicated with…

It was so easy they communicated with me quickly and answered all of my questions. Delivery was way sooner than expected. I would recommend to anyone. Love my cabinets.

12 June 2023
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Reply from Cabinets Bay LLC

Thank you for your wonderful feedback! We're thrilled to read that your experience with us was smooth and hassle-free. It's always our goal to provide excellent communication and address any questions or concerns promptly. Feel free to contact us with any questions.

Rated 3 out of 5 stars

You need to remove mustard from your…

You need to remove mustard from your line and name it sand like the rest of the world

29 May 2023
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Reply from Cabinets Bay LLC

Thank you for your feedback. All cabinet lines on our website and the websites of most of our competitors are named differently, although they are sourced from the same places. The cabinet manufacturers and stores use different cabinet names. That is standard practice in our industry. The paint color in the cabinet specs is marked as "Sand". We also offer door samples with free shipping to ensure that all customers can order and estim a product sample before ordering a whole cabinet set. Feel free to reach out to us with any other concerns or questions.

Rated 2 out of 5 stars

Great cabinets, but...

Great cabinets, but...
After installing them i needed a few additional trim pieces. They are expensive at $117.00 for one 8' piece of crown molding, and another $140.00 for three pieces of 8'X1/4" toe kick, and three 8' quarter round moldings.
But then the shipping! They quoted me $285.00 for shipping, making my total well over $500.00!
After telling them to cancel the order, they dropped the shipping charge to $151.00. Still ridiculous!
So... although I'm very happy with the beautiful cabinets, their quality, and the original purchase, which totaled $6500.00, I think they could have accommodated me better by giving me their lowest shipping price FIRST!

26 May 2023
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Reply from Cabinets Bay LLC

Thank you for sharing your feedback with us. 96" long items are subject to extra shipping costs due to the excessive sizes, as you were advised in advance. Unfortunately, we cannot negotiate the shipping costs with the shipping carriers/product suppliers. The website calculates all the fees automatically based on the product dimensions. You contacted us after you placed the order with a $285 (automatically generated) shipping fee, and the vital thing to note - we tried to help you get the needed items at the lowest possible price after that. We did not push you to accept it, and you were always able to proceed with cancellation. In addition to that, the $151 shipping cost you mentioned was not the final cost. The actual shipping charge was higher, and we covered the difference. Nonetheless, feel free to contact us with any questions or concerns.

Rated 5 out of 5 stars

Well-constructed and beautiful …

We LOVE our cabinets and will likely order more. They look classy and sharp. This has been the perfect look for our dining room with exactly what we needed for functionality.

21 April 2023
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Reply from Cabinets Bay LLC

We are glad to read such a great comment. Thank you for your feedback. We look forward to working with you on your following projects.

Rated 5 out of 5 stars

Very helpful & on time!

Great customer service

31 March 2023
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Reply from Cabinets Bay LLC

We're always happy to hear from our customers, and it means a lot to us to know that you're enjoying our products or services. Thank you!

Rated 5 out of 5 stars

Exceptional quality - superior customer service

A customer service rep contacted me immediately after receiving the order to confirm that we were not trying to match cabinets. They wanted to be sure that we understood there may be some variances. I've never had a company care about something like that before. The quality of the cabinet we received (RTA - microwave drawer cabinet and 3-drawer companion cabinet) were extremely well-made. Honestly, I hesitated before purchasing because of the price point but, as the saying goes, you get what you pay for. We are very, very happy with these cabinets and, if we need cabinets in the future, Cabinets Bay LLC is the first choice for us.

3 April 2023
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Reply from Cabinets Bay LLC

Thank you so much for your positive feedback! We put a lot of effort into providing our customers with excellent service, and it's always lovely to hear that our efforts are appreciated.

Rated 5 out of 5 stars

Ordering was easy.

Ordering was easy.
They shipped on time and arrived a day early.
Quality is good and easy to assemble.

28 March 2023
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Reply from Cabinets Bay LLC

Thank you so much for taking the time to leave us a positive review! We are so grateful for your kind words and appreciate your feedback.

Rated 5 out of 5 stars

It was so easy to order online and our…

It was so easy to order online and our cabinets were delivered even sooner than promised! Great quality cabinets as well!

6 March 2023
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Reply from Cabinets Bay LLC

Thank you for your feedback! We take pride in making the ordering process as easy as possible, and we're always happy to go the extra mile to ensure our customers are satisfied.

Rated 5 out of 5 stars

It was affordable

It was affordable, great priced great quality material, and prompt delivery service!!!

21 March 2023
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Reply from Cabinets Bay LLC

Thank you so much for your positive review! It means a lot to know that we're meeting your needs and providing you with a great experience.

Rated 4 out of 5 stars

It was a good experience overall

It was a good experience overall, with just a couple small issues. We requested a couple replacement parts due to defects, & they sent one wrong item. So, I had to send more pictures as proof, & wait longer to get the correct part. But they did eventually make it right.

14 March 2023
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Reply from Cabinets Bay LLC

Thank you for sharing your experience with us. We appreciate your business and feedback!

Rated 5 out of 5 stars

Ordered some sample door which arrived…

Ordered some sample door which arrived on time with no issues. Ordering process was easy. Customer service was very good.

17 February 2023
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Reply from Cabinets Bay LLC

We are humbled by your feedback and appreciate the opportunity to assist you. Feel free to reach out to us with any questions. We will continue our regular business hours on Monday, 3/6.

Rated 5 out of 5 stars

Professional

Professional, quick and thorough. I ordered door samples and they reached out within a few days about doing a quote for the kitchen. Within 24 hours I had a detailed quote! We haven't ordered the cabinets yet but the professional service at the beginning gives me confidence.

6 February 2023
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Reply from Cabinets Bay LLC

Thank you for your kind words! We're glad you had a great experience and appreciate your feedback.

Rated 5 out of 5 stars

Quality and speed of delivery

I just recently received my first order, and the quality and workmanship of the cabinets rivals any other high end cabinet on the market. I did not use the design team since I did it myself, but once I place the order I received everything in less than two weeks. Definitely will use them again for my project!

25 October 2022

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