The cabinets are beautiful. They are added to a kitchen with older cabinets and they are so close with the highlights in the old cabinets & look great together. The negative thing that was frustrat... See more
Company replied
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Solid product, exactly as it appeared on the website. One observation: included written instructions were absolutely awful. The website video assembly example did not quite match the over fridge unit... See more
As a former retail kitchen store owner, I was hesitant to trust the RTA world. After issues with cabinet suppliers I decided to take a chance on a couple of water damage jobs to complete with RTA cabi... See more
Cabinets are good quality and once we got the hang of it went together easily. Was shorted some hardware screws for my corner cabinet. Also needed to return one cabinet. The return/ restocking fees ar... See more
Company replied
Company details
Written by the company
We are a passionate and dynamic company dedicated to simplifying the complex home improvement process. With the support of experienced industry professionals, we aim to make your experience smooth and straightforward. To suit your needs, we offer both pre-assembled cabinets and ready-to-assemble (RTA) cabinets. Our kitchen designers and customer support specialists are here to assist you with everything from product dimensions to creating detailed 3D models of your space.
Contact info
207 Buck Rd, 201, 18966, Holland, United States
- 800-715-3577
- info@cabinetsbay.com
- cabinetsbay.com
4.4
Excellent
149 reviews
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Customer Service and Quality are Top Notch!
Kate was absolutely wonderful during our process of purchasing cabinets. The quality of the cabinets is great and they look and work exactly like we had hoped!
15 April 2024
Reply from Cabinets Bay LLC
Thank you so much for your kind words! We hope you enjoy your beautiful new space. Please don't hesitate to reach out if you need anything else!
Excellent cabinets
Excellent cabinets, they were more than fair and fast when replacing the few blemishes on the cabinets I had ordered. I have used them before, and will use them again in the future.
9 April 2024
Reply from Cabinets Bay LLC
Thank you for your review! We're glad to hear you were happy with our service. Looking forward to your next project!
Dealing with Kate has been a wonderful…
Dealing with Kate has been a wonderful working experience.I feel confident with the design and her help.I am really excited to get my cabinets.
22 March 2024
Reply from Cabinets Bay LLC
Thank you so much for sharing your positive experience with Kate! We're thrilled to hear that you feel confident and excited about your new cabinets. We can't wait for you to receive them and hope you love the transformation they bring to your space. If there's anything more we can do for you, please don't hesitate to reach out.
Fast shipping time on samples
Fast shipping time on samples. Great quick response to e mails with advice/ instructions. Nice samples.
9 March 2024
Reply from Cabinets Bay LLC
Thank you for the positive review! We are looking forward to working with you on your kitchen project.
The cabinets are nice
The cabinets are nice , just missed some hardware, but we were able to get it ourselves.
17 February 2024
Reply from Cabinets Bay LLC
Thank you for your feedback. We appreciate it. Feel free to contact us with any questions or concerns.
Very easy to order
Very easy to order, items were in stock and received undamaged within 7 days.
16 February 2024
Reply from Cabinets Bay LLC
Thank you for your wonderful review! Ensuring our products are in stock and delivered quickly is something we strive for. If there’s anything more we can do to assist or enhance your experience, please don’t hesitate to reach out.
My designer
My designer, Kate Reed worked to get our new kitchen exactly what we envisioned. You website with product and prices was what I loved. I was in contact with six different companies and yours won my buisness
15 February 2024
Reply from Cabinets Bay LLC
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Kate was able to bring your dream kitchen to life. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Great all around experience
Great all around experience. Very helpfull crew and quick delivery.
23 January 2024
Reply from Cabinets Bay LLC
We appreciate your feedback. Thank you for the opportunity to work with you.
Great company to work with
13 January 2024
Reply from Cabinets Bay LLC
Thank you for taking the time to share your experience with us. Looking forward to serving you again soon!
samples
ordered sample door received them in a timely manner and liked what i ordered.
29 December 2023
Reply from Cabinets Bay LLC
Thank you for sharing your feedback. We sincerely appreciate the time you took to provide us with your insights.
Great experience!
The online ordering process was easy, and after I placed the order I immediately received a message verifying if I wanted these two cabinets because their faces were a bit different. I had also forgotten to order a certain part that the team recognized immediately and asked if I wanted to add that in. Ordering cabinets for the first time, I was nervous but these folks know what they are doing. I would definitely recommend them.
9 November 2023
Reply from Cabinets Bay LLC
We appreciate such great feedback. Thank you for taking some time to share your experience with us. Feel free to reach out with any questions or concerns.
The Cabinet I just got where not what I…
The Cabinet I just got where not what I was expecting the way to assemble not strong support no guidelines no touch up kits for scratches
29 November 2023
Reply from Cabinets Bay LLC
Thank you for your feedback. However, we cannot understand the point of your frustration.
The detailed video-assembly instructions for each cabinet line we offer are available online on our website.
As we can see - your claims for all orders you placed with us recently were approved successfully, and all the requests were served promptly.
Feel free to contact us if you have any questions or concerns that were not addressed.
I am disappointed with the of bath vanity
I am disappointed with the quality of the vanity and its assembly method.?
24 November 2023
Reply from Cabinets Bay LLC
Thank you for your feedback. We see that the order for assembled vanity cabinets was delivered on 11/29. However, we cannot find any requests to address the issue(s) you may have discovered. Please send your concerns with the pictures to info@cabinetsbay.com and we will be happy to assist you.
Need Better Packaging
The quality of the sample door is excellent, will be placing an order in the near future. I would suggest you package the sample better, mine was damaged with paint missing when it arrived.
Sincerely
Michael Sommer
10 November 2023
Reply from Cabinets Bay LLC
Thank you so much for your feedback and for acknowledging the quality of our sample door. We are thrilled to hear that you plan to place an order with us soon.
We apologize for the condition in which the sample arrived. We will certainly look into enhancing our packaging methods to ensure the safe arrival of our products. Please rest assured that we are committed to delivering excellence, and customer satisfaction is our top priority.
High quality delivered quickly
The cabinet was delivered quickly and the quality exceeded my expectations.
4 October 2023
Reply from Cabinets Bay LLC
Thank you so much for your positive feedback! Feel free to contact us with any questions.
Great experience
the representative was very accommodating and had the posture of satisfying the customer.
30 August 2023
Reply from Cabinets Bay LLC
Thank you so much for your kind words about our service. We are happy to hear that they were able to provide you with such a positive experience. Feel free to contact us with any further questions.
The website was easy to use
The website was easy to use. The prices were good. It only took around 10 days from ordering our cabinets and they arrived. The guy that delivered was very nice and professional.
22 August 2023
Reply from Cabinets Bay LLC
We truly appreciate your positive feedback and look forward to serving you again in the future. If you have any more feedback or suggestions, please feel free to share.
Cabinets were shipped quickly
Cabinets were shipped quickly. There cabinet experts were on top of checking to see about mixed colors of cabinets I ordered to ensure the proper product was delivered.
28 July 2023
Reply from Cabinets Bay LLC
Thank you for taking the time to leave us such great feedback. We appreciate your continued business with us.
You’ve been very responsive with all my…
You’ve been very responsive with all my color questions
6 July 2023
Reply from Cabinets Bay LLC
Thank you for your feedback. We are always trying to assist our customers in the best way possible. Feel free to contact us with any questions regarding your cabinet needs.
Good quality. Service not so much
Cabinets are good quality and once we got the hang of it went together easily. Was shorted some hardware screws for my corner cabinet. Also needed to return one cabinet. The return/ restocking fees are high since I never opened the box and delivered it to the warehouse. Still cost $200 to return! Not cool.
20 June 2023
Reply from Cabinets Bay LLC
Thank you for providing your feedback.
We investigated your case, and we have a slightly different perspective. Your journey with us started with a door sample order that was shipped and delivered on time. The primary order for cabinets was also delivered ahead of the advertised schedule. None of your phone calls or e-mails were disregarded, and all requesters were served promptly. Nonetheless, we cannot find any claims regarding missing screws.
Moreover, some of our representatives worked after hours on 6/28 to help you save on return shipping and provided the needed documentation for a cabinet return. We work following industry standards. All the fees are disclosed in our "Shipping and Return" policy that you agreed to when you placed the order online.
The restocking fee is a standard practice in our industry. It is being charged by the cabinet manufacturer and not by our store. Besides the disclosed policy, you were notified in a separate e-mail about a 20% restocking fee applied to the pantry cabinet that you were returning.
We are always ready to help. However, we cannot cover the mistakes our employees or partners did not cause. The customer's responsible for checking the order before placing it, primarily when we do not provide design services before the order.
We requested confirmation of the return from the warehouse and will provide you with updates within 24 hours (by the end of 7/7/2023).
Feel free to contact us with any questions or concerns.
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