I just want to say what exceptional customer service I have received from By Terry. in transit one of the packages were damaged, which was a great shame as I love the cosmetics. They are kindly shippi... See more
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An item they sent came broken and they haven’t fixed this since 03/28/2026. They give me bizarre auto generated responses saying they can’t find my order despite me forwarding my literal order confirm... See more
Company replied
Just received my order, and already in love with the following products: UV base, very smooth, non sticky, lovely fragrance UV50 base Ombre Blackstar eye shadow - very easy and quick application,... See more
Company replied
I've been a customer for many years and I love By Terry products. Particular stand outs for me that I buy repeatedly are the hyaluronic eye serum, the liquid lip balm, brightening cc serum, tea to tan... See more
Company replied
Company details
Information provided by various external sources
BY TERRY, the ultimate luxury French makeup and skincare brand. View the complete range of luxury makeup, skincare & fragrances. 2 free samples with every…
Contact info
United Kingdom
- byterry.com
4.1
Great
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 month
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They won't deliver so don't bother
There was a sale ad on Instagram so I clicked and placed an order 10th August, I get an email saying there'll be a delay here's 10% off and then 21st August I get another email saying two items are out of stock. Had I known this before I would've stocked up whilst I was traveling (duty free). They've sent me 25% discount thinking it'll make up for the 70% I was getting in the sale but it won't and I won't be shopping here again. I also ordered Pat McGrath on the same day which arrived from USA promptly
22 August 2020
Unprompted review
Good products but been waiting for my…
Good products but been waiting for my order over 3 weeks now, the customer service keeps sending automatic replies
21 August 2020
Unprompted review
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