BY TERRY Reviews 

Such a shame that this order went so wrong because I love the Éclat Opulent Foundation and unfortunately no one has stock of it any more except by Terry online. I order multiple units of this foundation and it hasn’t been shipped and no one at by Terry responds to any form of communication and there’s no phone number and no one any type of messaging. I can’t say it’s the worst customer service I’ve ever had because nobody is ever responded me to give me any sort of customer service.

update: NEVER ORDER from this company almost a month still waiting on a response and even the company had the cheek to post the response to this post saying somebody would contact me and no one ever has.

Ordered over £100 worth of products as you then received 5 samples , which looked travel size so would be great for holiday . When parcel received only 3 samples in box . Emailed straight away and send image of the contents of the box . Received email saying message had been received and normally 24/48 before a reply . 6 days later and nothing … I would not have ordered as much as I did if I knew the samples would not be sent , and looking on here it seems customer service is not top of there priority list . Always buy Terry products from Space NK , and will be doing that again in future and not buying direct , as I have spent a lot of money over the last few years on their products but thoroughly disappointed that a company like this have such terrible customer service.

I have placed order on Easter and was waiting for my order for more than 20 days. When i tried to contact them on line chat but no reply at all and I tried for 3 days, afterwards I tried by Instagram and Facebook nothing they simply don't reply afterwards I tried on line form and no reply so last chance was email and they replied and just simply informed my order was cancelled without any explanation and of course they never replied back.
Now I placed another order last week and hope it will be delivered. I have tried to contact them again to make sure no issues with my order but again no answer on line and by mail. So what their management thinks about such poor quality customer service!!!!!!!!!!!!!!!!!!!

I ordered from ByTerry 15th April, I have not yet received my item. I have had no response to my email queries (I have sent two), and I waited for 3 hours on the chat function this afternoon with no response or reply. I am concerned I am never going to get my money back now!

EDIT - the issue has not been resolved and I have not received my money back

I really like their products but my advice would be to order through a reputable beauty seller and not directly through them. They have taken a substantial amount of money from me and a month later I still have not received my products and nor can I get any response from emails, live chats, DMs etc….getting concerned now and certainly will not buy direct again.

I booked a virtual beauty consultation with Helen and she's been so kind and nice and gave me so many interesting tips on how to use at best my By Terry products. Plus I asked her for an advice for what shade of the CC Moisturizijng Cream would be right for me... I trusted her, bought it and... it's just perfect for me.

If you have questions, before or after buying your product, go for the free consultation!

Helen was simply great, kind, thoughtful and thorough in all her advice

Excellent exprience and help by LIV!! I ended up ordering right from the website. I love By Terry products! Highest quality! Also the customer service is EXCELLENT!

It was great to meet with Helen for the virtual consultation. Helen listened to all my questions and offered excellent advice. She was very knowledgeable, on all counts - from the science behind the products to making best use of them day to day. Helen was also warm and easy to talk to.

The consultation flew by, and the email that Helen sent afterwards was extremely detailed and helpful.

Thank you for a great session.

Experienced some issues with my order however the team (Camillia) were very understanding and dealt with my order very quickly and were very hands on!

Worst service, i ordered my package in the beginning of Februari now it is Feb. 23rd and I did not receive my package!!! I'm from Sweden and I live in Ireland so still in EU. They just respond: please give us 1 week, then please give us 48 hours and so on. I asked them for a refund and don't want the package anymore they did not reply.

I've always used the Densiliss foundation and concealer, and consider these products to be some of the best of their type. Unfortunately, I recently received a foundation and concealer which had oxidized badly for some reason. Customer service, however, was top notch in handling my concerns. I could tell they were very keen to figure out the problem, and they took care of me as a customer. I will be sure to continue purchasing By Terry.

Customer service is awful! I’m still waiting on my order no updates in quite some time I’ve emailed by terry customer service twice and still no reply! Really disappointed considering how expensive their products are!

Liv offered AMAZING customer service! Helped me with a missed coupon in one of my shipments and sent me a new code - super helpful! Also very helpful with product information. Thank you Liv!!

Spoke to Camillia on a couple of occasions and she was so helpful. It was a great help to be able to get honest advice and help regarding makeup and skincare. I have used some ByTerry products and they are gorgeous.

I have been using the hyaluronic moisturiser for over a year now and keep returning to it. Love the light texture and the rehydration it gives to my skin. When my recent order didn’t arrive due to delays with Evri, the By Terry customer service team were great at dealing with my issue. They managed to send a replacement quickly which I was very happy about!

I have had issue with my order as my parcel has never been delivered to me. Sadly the customer service has never engaged. I left a review on the trust pilot to which they replied that they would be in touch to sort. No one got in touch. I received no response, no refund and no goods. Outrageous customer service for such a well established brand. I would avoid purchasing from their website.

Just want to commend the customer service of By Terry. I have had a couple issues with a couple orders and the staff there has always been so prompt in responding and solving my issues even though they are in a different country! Thank you! I love your products and your staff!

Just received my order, and already in love with the following products:
UV base, very smooth, non sticky, lovely fragrance UV50 base
Ombre Blackstar eye shadow - very easy and quick application, once it dries it will stay there all day, perfect for day and night!
Hyaluronic Global Face Cream - love love love this product, my skin looks healthy and hydrated without going greasy! it just wants more

RECOMMENDED hope you enjoy it too!

I love the ByTerry products, such great quality and luxurious to use.

The samples provided with purchases are a great way to try products and some of my favourites came to me via that route.

Customer service has been great when I have had any problems (which is minimal) and delivery times are very good.