Bylunasandals 

Just recieved shoes in mail . They are terrible and plastic and it advertises as leather and the colour is completely different from the picture. They are not the shoes that are advertised. They are cheap and ugly

This company, Luna Australia, is a scam, and its products will never improve!! The boots are nothing like the pictures: poorly made ( shapeless) of cheap materials with a chemical smell. The company is not Australian, as LunaAustralia suggests, but Hong Kong based. Nor are the boots orthotic; they give no support at all. I didn't bother trying to get a refund, but dropped the boots off at the nearest salvos in case someone night find them acceptable.

BY LUNAS AUSTRALIA IS DIFFERENT TO LUNAS SANDALS DO NOT BUY FROM THIS COMPANY. NEGATIVE STARS. paid for 5 shoes. I then read the reviews and asked to cancel straight away. They wouldn't let me cancel . I recieved the shoes 3 weeks later. They are plastic, no soles, smell like paint, wrong size, to small. Only 4 out of 5 arrived. I emailed them and they responded they dont do refunds but can send a gift if I pay for postage. NOT AUSTRALIAN, FROM CHINA. False misleading photos of products. Not orthopaedic.

They are rubbish knock offs
I bought 2 pair boots which went to opp shop
Best and less have better quality.

Chinese plastic rubbish.
Avoid, avoid, avoid!
It's all been said in the 1 star reviews here. I'm just the fool who didn't check Trustpilot first. Angry with myself.

This company is in China, claiming to be Australian, with a sad story on how rising costs and unpaid bills forced them to choose between the store and supporting their children and that family comes first...so they are closing down, but they have had this sale on for months.
Shoes are rubbish, you do not get what you ordered.
I paid for 5 pairs $267 and only have 1 pair that is the same as displayed on the website...
They will not swap the 2 pairs that are the wrong size or the pair that was the wrong colour....or send me the pair that was missing.
I have now disputed with Paypal, but I don't have any hope of getting my money back.
Lesson learnt.....
DO NOT BUY FROM ByLunasAustralia

Total SCAM. Paid over $100 for 2 pair of "Fashion Classic Posturepedic sneakers". Nothing like the pictures, made of slippery plastic and some unknown material. No info printed anywhere in the shoe. DO NOT BUY. Took approx 4 weeks to get here from an supposedly australian company!!!!

Ok, please please do not trust the Bylunasandals web site after purchasing a pair of sneakers and them sending the wrong size I requested a refund. First I tried doing the return on their returns website twice and did not receive a reply next I sent an email which they responded too. After several backward and forwards reply’s the long and short of it is THEY DO NOT LIKE to REFUND any money. They are now saying that because the shoes where on sale they will not refund even though it’s their fault for sending the wrong size shoes in the first place, also reading through their policies on the returns website they DONOT mention the sale shoes I have to say they rarely sell their product at the full price they do not measure up at the full price.

I bought 2 pairs of sneakers for me and my daughter i was very very disappointed its completly rubbish..when i bought it i read the policy that if your satisfied with the product you have 30 days to return and refund your money..never happened 120 i spend this website is a con and scums.dont waste your money.all rubbish

The boots were not good quality, not leather and I ordered a size up so that I could wear socks. STILL TOO SMALL!!!
They have offered to send me another pair but I must pay shipping and handling!!!!
A real rip-off!! Please beware of this company

Also goes under the name LunaAus as well.
Advertised as leather uppers and orthopedic products.
I received plastic shoes in plastic bags.....
They are not Australian nor is any aspect quality but unusable rubbish.

I ordered 2 pairs of shoes from By Lunas Australia's website which promised quality manufacturing and materials in their orthopaedic shoes. What I received was 2 pairs of cheap, nasty, plastic shoes that were poorly made and were definitely not orthopaedic. I was refused a refund on the grounds that there is no refund on sale items, whcih is in breach of Australian Consumer law. This is a very misleading and dishonest company and I would advise avoiding at all costs.

This company has been 'closing' for months. Don't believe theses sandals are reduced...... It's a scam. I have purchased some sandals..... Very basic and overpriced.

DO NOT BUY FROM THESE PEOPLE....
5 weeks of emails back n forth,lies,fake couriers x 3
and another that knew nothing about my order/delivery..
No delivery but they got my $$$...refund declined by the
SCAMMERS. ...
Order delivered today after 5 weeks,,shoes nothing like I ordered ..flimsy sandshoe,cheap n nasty..nothing orthotic about then n innersoles hard as walking on the floor..

If I could give less than one star I would. Total scam. Non delivery and when you email, get politely worded please be patient. Tracking Number says it has been stuck in Brisbane since 21st January, but tracking number only gets so far then nothing. Contacting them when I saw the "closing down sale" I wrote for immediate refund but no reply except email generation that this email has been stuck in queue for 72 hours. Thank God I paid with PayPal but am furious with low life people scamming those of us who work hard. Have noticed the difference now with similiar website called just "LUNAS" as opposed to 'BY LUNAS"

Absolute scam site. Says it's orthotic shoes, says high quality leather- what actually arrives from a random Hong Kong address is PVC rubbish that smells so badly of chemicals, in a tatty plastic bag with no labels or boxes. The shoes I ordered are also too small and not orthotic. The comapny advertise that they'll refund within 30 days of there's an issue but then refuse to accept returns and offer to send more rubbish before cutting off the conversation. everything about their site is a fraudulent scam. Please avoid !

Went and dropped $359 or supposed orthotic shoes and sandals. Advertised as an Australian business so bought 6 pairs of shoes. I emailed them when I first noticed that they directed me to a shipping number that didn't direct me to Australia post. I emailed them asking about assurances of quality to which they politely deflected the conversation. Fast forward two and a bit weeks. I have the shoes which came in the white bag of doom. They weren't orthotic at all. They quality if beyond poor. The shoes weren't boxed. One pair arrived dirty and not even in plastic packaging. Have submitted a report to the ACCC.

Absolutely love my Byluna Sandals.I was looking for something simple yet stylish and comfortable for everyday wear, and these exceeded my expectations. They’re incredibly lightweight, super soft underfoot, and the cushioning on the soles feels amazing even after hours of walking. The quality is excellent for the price, and they fit true to size. They look great with both casual and semi-dressy outfits, which is a big plus. Delivery was quick and everything arrived exactly as described. Highly recommended for anyone wanting comfortable, durable, and stylish sandals.

THIS IS A SCAM. DO NOT BUY!
The shoes are Chinese rubbish. I bought 5 pairs, believing the advertising, and they are incorrectly sized, uncomfortable and unwearable. When I contacted them, they did not want the shoes returned but said they would replace them all with bigger sizing at the cost of $25 each. So I paid $25 for one more pair which still do not fit and are ugly. The advertising is all lies. All shoes have been donated to charity and I have wasted $225.00.

Bought sandals and when they didn’t fit I wanted my money back. Refused to refund. Don’t buy from these people.