I've been incredibly impressed by the customer service at Loftie and both products I've used. When I first received their alarm clock there were issues with the sound quality. That led to a series of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Customer Service team and Technical Team at Loftie are amazing! I heard back almost instantly after I sent an email concerning issues with sound on my device. The team are lovely, I was speaking w... See more
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I absolutely love my Loftie and the supporting app. I knew I needed and wanted to make changes around my phone usage before and after bed, so having this stylish and multipurpose item has really rev... See more
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Loftie is an amazing alarm clock. It’s an elegantly designed product that focuses on a minimal feature set—ideal for working professionals who want to keep devices out of their bedrooms. I’ve had mi... See more
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4.4
Excellent
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great Customer Service
Customer service rep was polite, helpful, and quick to respond to my request.
1 February 2026
Unprompted review
Reply from Loftie
Hi Serena,
Thank you very much for taking the time to share this feedback. We’re glad to hear that our customer service team was polite, helpful, and quick to respond to your request.
We truly appreciate you choosing Loftie, and if there’s ever anything we can help with in the future, please don’t hesitate to reach out.
Excellent customer service
I had an issue with my Loftie and customer service was so quick and friendly helping me resolve it. Super happy!
26 January 2026
Unprompted review
Reply from Loftie
Hi there,
Thank you so much for the kind feedback. We’re really happy to hear our team was able to help resolve the issue quickly and make the experience a positive one for you.
We truly appreciate you taking the time to share this.
The support team was polite and…
The support team was polite and professional throughout all email conversations. They understood my problem and were very responsive. Ultimately solving my issue in due time. Thank you!
29 January 2026
Unprompted review
Reply from Loftie
Hi Andreas,
Thank you for the thoughtful message. We’re glad to hear our team was polite, responsive, and able to fully understand and resolve your issue in a timely way.
We really appreciate you taking the time to leave this feedback. If you ever need anything in the future, please don’t hesitate to reach out.
Reply from Loftie
Hi Petter,
Thank you so much for the kind words. We’re really glad to hear you had a great experience with both our customer care and delivery. We truly appreciate you taking the time to share this.
the best customer service I've ever had…
the best customer service I've ever had from a product . They were so clear and friendly, And to add to the pleasurable experience , the Loftie is a wonderful product.
22 January 2026
Unprompted review
Reply from Loftie
Hi Al,
Thank you so much for this wonderful feedback. Hearing that this was the best customer service experience you’ve had genuinely means a lot to our team, and we’re so happy you’re enjoying your Loftie as well.
If you ever need anything in the future, we’re always here to help.
Overpriced, Buggy, and Abandoned by Humans
The Loftie clock and lamp are wildly overpriced pieces of garbage. Between the two products, they function correctly maybe 25% of the time, and even during that 25%, they often behave incorrectly. Alarms don’t work as set, features randomly disappear, and the app is glitchy and unreliable to the point of being unusable.
For a product marketed as a premium sleep system, this level of dysfunction is outrageous.
What makes it worse is the complete absence of human customer support. There is no phone support, no real-time troubleshooting, and no way to speak to an actual person. Instead, you’re routed through an AI phone call, which directs you to an AI-generated email response, which then tells you that maybe a human will email you back at some undefined point in the future. No calls. No urgency. No accountability.
At this price point, customers should expect stable software, reliable hardware, and immediate human assistance when things break. Loftie delivers none of that—just buggy products and an AI maze designed to keep you from getting help.
Since Loftie relies entirely on AI instead of customer service, it feels appropriate to state that this review is also generated by AI. Unlike Loftie’s products, however, this AI is at least functional.
Save your money. If you want an alarm clock that works consistently and a company that stands behind its products, look elsewhere
20 January 2026
Unprompted review
Reply from Loftie
Hi Loraine,
I’m really sorry to read this and to see how let down you’ve felt by both the products and the support experience. I understand why this was infuriating, especially given the expectations that come with a premium price point and the importance of reliability when it comes to alarms and sleep.
Your feedback about inconsistent performance, missing features, and the difficulty reaching a human when things escalated is taken seriously. When something isn’t working as it should, customers deserve clear accountability and timely, human follow-up, and I’m sorry that wasn’t your experience.
We would genuinely like the opportunity to review this properly and see if there’s any way we can help or make things right for you now. If you’re open to it, please reach out to us directly at support@byloftie.com with your order details, and our team will make sure this is looked at by a real person.
Thank you for taking the time to share such direct and detailed feedback. We do hear you, and we’d appreciate the chance to assist further if you’re willing.
A very kind and thoughtful customer…
A very kind and thoughtful customer support experience. I really appreciated the responsiveness and careful attention given by the entire Loftie team as I dealt with some compexities around my order.
20 January 2026
Unprompted review
Reply from Loftie
Hi Kai,
Thank you so much for taking the time to share this feedback. We’re really glad to hear that our team was able to support you thoughtfully and help navigate the complexities around your order.
It truly means a lot to us, and we appreciate your kind words. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Premium price, unfinished software, and a breakdown when human review was needed
I wanted to like the Loftie Lamp. At roughly $300, it’s clearly positioned as a premium sunrise-style lamp, and that price sets expectations around polish and reliability—especially on the software side.
Unfortunately, my experience has been consistently rough across multiple parts of the product:
• Initial setup was unstable (app stuck on loading states, errors accessing Bedtime alerts) and only worked after uninstalling/reinstalling the app and rebooting my phone.
• Several features behave in ways that aren’t obvious until after use:
• Presets can’t be edited once created—only deleted and recreated.
• Bedtime mode doesn’t preview colors at all, even though the UI implies it should.
• Scheduled night lighting lets you choose a “scene,” but support later confirmed that scene selection currently doesn’t affect behavior.
• Most importantly, the core sunrise / slow-wake feature has been unreliable for me. Despite careful settings, the lamp often jumps to a much brighter state earlier than expected, turning what should be a gentle wake-up into a sudden light-on experience.
Support initially seemed responsive and informative, which I appreciated. Over time it became clear that this was largely because the interaction was AI-driven. That worked fine for basic troubleshooting. However, once the issue required human review—including video evidence and escalation—the process stalled. I was repeatedly told my submitted videos had been reviewed, but later confirmed via the file-sharing service that none of the files were ever accessed. That’s not a software bug—it’s a breakdown in the support handoff.
Taken together, this feels less like isolated issues and more like a product whose software and support processes aren’t yet mature enough for a $300 price point. I don’t mind occasional bugs, but I do mind feeling like a beta tester for a premium device.
I’ll also add that I recently received a company-wide email about Loftie supporting Minnesotans, which I genuinely respect. Initiatives like that reflect good values. My hope is that the same level of care and follow-through is applied to supporting existing customers when issues become complex and require human review.
Sharing this so other buyers can set expectations appropriately.
Update (Feb 17, 2026):
Loftie replied publicly here on Trustpilot on Feb 5 asking me to reach out to support@ so the case could be reviewed properly. However, this case has already been in active email correspondence with Loftie support for weeks, including an agreed replacement (confirmed in writing on Jan 27) and multiple follow-ups that were never executed.
As of today, I have still not received tracking, return instructions, or confirmation that the promised replacement was processed. The Trustpilot reply suggests a clean escalation path, but the ongoing email thread tells a different story.
At this point, the issue is less about the lamp itself and more about operational follow-through.
14 January 2026
Unprompted review
Reply from Loftie
Hi Mike,
Thank you for taking the time to share such a detailed and thoughtful review. I’m genuinely sorry for how frustrating this experience has been, especially given the expectations that come with a premium product and the amount of effort you put into documenting the issues.
You’re absolutely right that when a case reaches the point of needing human review and escalation, it’s critical that the handoff is smooth and transparent. I understand why the lack of follow-through there felt particularly disappointing, and I appreciate you calling that out so clearly. Your feedback on the software behavior, setup experience, and the reliability of the sunrise feature is also very valuable to us.
We would really like the opportunity to revisit this with you directly and see if there’s a way we can help or make this right. If you’re open to it, please reach out to us at support@byloftie.com with your details, and our team will make sure your case is reviewed properly.
Thank you again for the honest feedback and for sharing both the positives and the areas where we fell short. We truly appreciate it.
I have never loathed a purchase more…
I have never loathed a purchase more than this one. Couldn’t get it to pair with app after months of trying. I couldn’t set the clock or use any of its supposed features. I literally threw the clock across the room. Don’t fall for this. It’s terrible.
UPDATED 2/6/26. Customer service at Loftie did reach out immediately and tried to make good but they couldn’t. So I can’t say that they weren’t responsive.
15 January 2026
Unprompted review
Reply from Loftie
Hi there,
I’m really sorry to hear how frustrating this experience was for you. Struggling for months to get the clock to pair and not being able to use its features at all is understandably infuriating, and I’m sorry we didn’t step in sooner to help.
We would genuinely like the chance to look into this with you and see if there’s anything we can do now to help or make this right. If you’re open to it, please reach out to us directly at support@byloftie.com with any details you have about your order, and our team will do their best to assist you.
Thank you for taking the time to share this feedback. We know it’s not easy, and we appreciate you bringing it to our attention.
Scam with the App
I bought a Loftie as a gift. I never subscribed to any membership or signed up for a subscription, so I was surprised to see a monthly charge via PayPal. Of course, I cancelled the payment immediately, but the practice of "automatically enrolling" customers into a subscription is outrageous and feels like a blatant rip-off.
9 January 2026
Unprompted review
Reply from Loftie
Hi Hub,
I’m really sorry for how upsetting this felt, and I understand why seeing an unexpected charge would be alarming, especially when the Loftie was purchased as a gift.
We never want anyone to feel surprised or misled. The Loftie Rest membership is optional, and we’re sorry this situation caused frustration or confusion. I appreciate you sharing this feedback so we can address it properly.
We’d really like the chance to look into this with you and make things right. Please reach out to us directly at support@byloftie.com with your order details, and our team will be happy to review the charge, clarify what happened, and assist you further.
Thank you for bringing this to our attention. We’re here to help and would like the opportunity to turn this experience around for you.
I had a very positive experience with Loftie.
I had a very positive experience with Loftie’s customer support. An international return from the Netherlands turned out to be complicated due to customs and shipping restrictions, but the team handled the situation with great professionalism.
They responded quickly, communicated clearly, and took the time to fully understand the issue. Despite the challenges, they worked with us to find a fair and customer-friendly solution, which I really appreciated.
Overall, the support was efficient, thoughtful, and focused on resolving the situation in a reasonable way. Thank you to the Loftie team for the excellent service.
8 January 2026
Unprompted review
Reply from Loftie
Hi Karina,
Thank you so much for taking the time to share this thoughtful feedback. We’re really glad to hear that our team was able to support you through a complicated international request and make the process feel fair and clear.
It means a lot to know that our communication and approach made a positive difference for you. If there’s ever anything we can help with in the future, please don’t hesitate to reach out. We’re always here to help.
Just a bit overpriced, BUT...
Honestly the clock is a bit overpriced for what you get from it, BUT if you have the money for the subscription i believe its a unique concept.
Reason for the 5 stars is the absolutely stellar customer service. They respond quick and are always thinking along with any of my questions or issues.
30 December 2025
Unprompted review
Reply from Loftie
Hi Barend,
Thank you so much for taking the time to share this thoughtful feedback. We really appreciate your honesty, and it means a lot to hear that our customer support made such a positive impression.
Your comments are valuable to us, and we will absolutely take your feedback into account as we continue improving both the product and the overall experience.
If you ever have questions or need anything down the line, please don’t hesitate to reach out. We’re always happy to help.
Overpriced & glitchy but good customer service in the end
I was looking for a wake up lamp & because someone I know had raved about how good the alarm clock is I decided to buy the whole system in the Black Friday sale.
The lamp feels & looks extremely cheap. There is no way it's worth what they're charging for it. It took several attempts to get it to enter Bluetooth pairing mode but once it had it was fine & I really liked the colour modes. The alarm clock would not do anything so I immediately filled in the returns request form & waited to hear back
By the time I went to bed the clock was now working so I played around in the app. It's quite buggy & both devices kept disconnecting which apparently is a common fault anyway.... but I have WiFi extenders which is often an issue because devices get confused. The clock doesn't need WiFi to work once you've set it up unless you're wanting to change alarms so I could deal with that. The lamp does need WiFi though & it's only really operational via the app. There's no controls on the lamp so you can't eg go to sleep early & turn it off or down without the app & if it's not connected to WiFi when you've set it to wake you up - it's not going to come on thus rendering it useless.
I then went away for 10 days. Heard nothing back from Loftie about my returns request & by the time I got home the lamp wouldn't work at all. I unpaired it from the app, unplugged it etc & it would not enter Bluetooth pairing mode at all. All it now does if I press the on/off button on the back is turn on with a white light & turn off - so a very ugly, very expensive lamp you could get in a pound shop
Emailed customer service to say I hadn't heard back from my returns request & that as it's defective I wanted a refund. Someone immediately responded to say that it did sound as if it was faulty & that I "might" be eligible for a refund but I would have to pay shipping costs back to the US & once they had inspected it they would decide if it was eligible & then sent me some troubleshooting tips which included using different wires to the ones provided to see if that fixed the issue!
I replied back to explain that under UK law if a product is faulty then the retailer is liable for return shipping costs & given that they are selling in the UK & accepting GBP as payment then they do have to cover the cost of me returning it. And if something needs trouble shooting or different parts to the ones provided in order to work 2 weeks after 1st use then it is faulty
4 days later they have issued me with a full refund not just for the lamp but the clock also which is amazing
Would I recommend buying these products? Nope. Overpriced & glitchy AF. The fact that they tried to trick me into paying for my own returns for a "maybe" on the refund was wild, but at least they accepted my explanation of UK law & refunded me straight away so I didn't have the hassle of claiming it back via my bank & the customer service people were really lovely & polite in their messages
30 December 2025
Unprompted review
Reply from Loftie
Hi Lucy,
Thank you for taking the time to share such detailed feedback. I’m really sorry for how frustrating this experience was, especially with the lamp setup, connectivity issues, and the uncertainty around your request and shipping costs. I completely understand why that left such a negative impression, even though things were ultimately resolved.
I do appreciate you acknowledging the support you received in the end, and I’m glad our team was able to issue a full refund and spare you the extra hassle. That said, we know the overall experience should have been much smoother, and your comments about product expectations, setup, and communication are taken seriously.
If you’re open to it, we’d still welcome the chance to review this more closely and see if there’s any way we can help or make things right going forward. Please feel free to reach out to us directly at support@byloftie.com if you’d like to continue the conversation.
Thank you again for the honest feedback. It genuinely helps us improve.
Maybe ok - but takes a month to ship to the UK
Shipping to the UK unbelievably slow - looking at ~1 month delivery time, despite being in stock. Nowhere was this shared at point of purchase. Not good enough.
19 December 2025
Unprompted review
Reply from Loftie
Hi James,
Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating the delivery timeline was, especially when expectations at checkout didn’t match what you experienced.
For the UK, our typical shipping timeline is 6–10 calendar days from dispatch. During that period, some orders were impacted by logistics delays that pushed delivery out longer than expected, and I understand why that felt unacceptable, particularly when the item showed as in stock.
We’d really like the opportunity to look into your order specifically and see if there’s anything we can do to help turn this around for you. If you’re open to it, please reach out to us at support@byloftie.com with your order details, and our team will be happy to review this and assist further.
Thank you again for the honest feedback. We do take it seriously and use it to improve.
SCAM SCAM SCAM product ordered and paid…
SCAM SCAM SCAM product ordered and paid for 3 weeks ago, it has not arrived. I have not received an email to confirm purchase. Following 3 mails sent requesting informaiton I get no reply. Finding an email on their website or any form of contact to the company was a significant challange. Reading their reviews I see many have received similar experiences.
16 December 2025
Unprompted review
Reply from Loftie
Hi Marina,
I’m really sorry to hear about this and I understand why this experience has been so upsetting. Not receiving your order, confirmation emails, or timely replies after reaching out is incredibly frustrating.
I want to be transparent that we did experience manufacturer and logistics delays during this period, which unfortunately impacted some orders and communication more than it should have. That said, we know this does not make the situation any less stressful, and we take responsibility for the poor experience you’ve had.
We are very eager to look into this for you and do our best to turn things around. Please reach out to us directly at support@byloftie.com with your name and any order details you have, and our team will review this as a priority and assist you further.
Thank you for bringing this to our attention. We truly hope we can help resolve this for you.
Reply from Loftie
Hi ErAlfaz,
Thank you so much for taking the time to leave this feedback. We’re really happy to hear you had a good experience, and it truly means a lot to our team.
If you ever need anything or have questions in the future, please don’t hesitate to reach out. We’re always here to help.
Disappointing experience
I discovered Loftie through Instagram, and I was drawn to the design of the clock. I ordered the clock via their website for delivery to the EU. The website promised a short shipping timeframe, but this was repeatedly delayed due to manufacturing delays. I had to reach out myself by email, as I did not receive any proactive updates from Loftie.
Eventually, the package arrived, but I was very disappointed with the product. In my opinion, it is not worth the price. I requested a return and sent the package back. After the return arrived, I waited 10 days without receiving any response. Once again, I had to contact Loftie myself to ask for a refund.
The refund was processed fairly quickly after that, but overall the entire process from purchase to return took three months (okt - dec) and involved difficult and minimal communication.
I would not recommend Loftie. Their online presentation is tempting, but the reality from customer proces to product is very disappointing. Besides that is shipping back from EU to US expensive, so I learned the hard way. Check trust pilot before you buy.
14 December 2025
Unprompted review
Reply from Loftie
Hi Lau,
I’m really sorry to hear how disappointing this experience was from start to finish. Waiting through repeated delays, having to chase updates yourself, and then going through a long request and refund process is understandably frustrating, especially when expectations were set very differently at the time of purchase.
We know we fell short here, particularly around proactive communication and the overall timeline for EU orders during that period. While I’m glad the refund was ultimately processed, I completely understand why the three month process and lack of clarity left a lasting negative impression.
If you’re open to it, we would genuinely appreciate the chance to review this more closely and see if there’s any way we can make things right for you now. Please feel free to reach out to us directly at support@byloftie.com with your order details, and our team will do their best to assist and address any remaining concerns.
Thank you for taking the time to share such detailed feedback. We do take this seriously and use it to improve.
I placed a large order with Loftie and…
I placed a large order with Loftie and was initially excited to try their products, but the experience has been extremely disappointing. Their website states that most orders ship the same day or within 4 days, yet mine remained unfulfilled for over a week with no updates.
When I contacted customer support, I was repeatedly told the order was “processing” with no clear explanation for the delay. I requested a refund, but was told they were unable to cancel the order themselves and had to “route it to another team,” which did not inspire confidence.
After looking at recent Trustpilot reviews, I realised many other customers have had the exact same experience: unfulfilled orders, no shipping updates, and difficulty receiving refunds. This only added to my concerns.
I’ve now had to contact my card provider to protect myself, as I no longer trust the company to handle the order properly.
Overall, I would not recommend ordering from Loftie based on my experience.
6 December 2025
Unprompted review
Reply from Loftie
Hi Niobe,
I’m really sorry to hear about this experience and I understand why it left you feeling disappointed and concerned. Waiting so long without clear updates, then feeling unsure about next steps, is incredibly frustrating.
I want to be transparent that we did experience manufacturer and logistics delays that were outside of our control during this period, which affected some orders and communication. That said, we know this does not lessen the impact it had on you, and we take your feedback seriously. These issues have since been addressed, and our fulfilment process is now back on track.
We would genuinely like the opportunity to make this right for you. If you’re open to it, please reach out to us directly at support@byloftie.com with your order details. Our team will review your case carefully and do our best to accommodate your needs and help turn this experience around.
Thank you for taking the time to share such detailed feedback. We appreciate it, and we hope we can assist you further.
Reply from Loftie
Hi Jesica,
Thank you so much for the kind words. This truly makes our day and means a lot to the whole team.
We’re really happy to hear you’ve had a positive experience with Loftie, and we appreciate you taking the time to share that here.
If you ever need anything or have questions down the line, we’re always here to help.
Scam
Scam! Do not buy, still waiting for the clock and I’ve today been charged for an App I did not sign up to! Disgraceful and shameful!
19 November 2025
Unprompted review
Reply from Loftie
Hi there,
I’m really sorry for how upsetting this has been, and I understand why this situation would feel alarming while you’re still waiting on your clock.
I want to clarify that the Loftie Rest membership is optional at checkout and can be removed before completing an order. That said, we never want anyone to feel surprised by a charge or unsure about what they signed up for, and I’m sorry this caused frustration.
We’d like to look into both the status of your clock and the app charge to make sure everything is resolved properly for you. Please reach out to us at support@byloftie.com with your order details, and our team will be happy to review this and help make things right.
Thank you for sharing this feedback. We appreciate you raising it and would like the opportunity to assist you further.
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