BYD Taunton could not have been more professional friendly or helpful. We purchased an Attoo 2 which we thought a great car at unbeatable value. Salesman Kelvin Barbosa was very personable and helpful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service from point of 1st contact with the original enquiry. Fair part exchange valuation and process was smooth and straightforward throughout. Nice little touches when collecting the car... See more
Company replied
Wonderfully welcoming as soon as we walked through the door, whilst not being pushy so felt free to browse and get the feel of each model available. We dealt with Simon and Michael and they went the e... See more
Company replied
Hi, I am addressing the management of BYD Taunton, General Manager Mr. Martin Green because Mr. Kelven Barbara is the most professional person in the field of car sales. Now for you, Mr Kelven you... See more
Company replied
Company details
Written by the company
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Written by the company
- Technological innovations for a better life
Contact info
United Kingdom
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4.8
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Staff & Service:
Friendly helpful staff providing excellent service. Vehicle delivered on time & good value - all accessories included in price.
14 March 2025
Unprompted review
Reply from BYD South West
We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick. Best wishes - Keira
Top flight customer service
26 March 2025
Unprompted review
Reply from BYD South West
Hello Simon,
Thank you for taking the time to write us this positive review in regards to your experience at our Taunton dealership. We strive to present our customers with the best customer service and this is evident in your review.
We thank you again for your recommendation and we hope to see you again soon.
Best wishes,
Keira.
I bought my new BYD Seal from Taunton…
I bought my new BYD Seal from Taunton and the the sell's team where fantastic and very helpful .
7 March 2025
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
What a experience
What a experience we had and Kelvin and Deven really looked after us and all went smoothly thy took us through everything and sent us a video of all the control to look back at if we forgot things very professional throughout thanks again look forward to catching up
All the best
Karen. Ian
24 March 2025
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
BYD DOLPHIN
From when we first entered the Exeter showroom we were welcomed immediately with an offer of Tea or coffee ,we were looking at a BYD Dolphin and were shown around the model on display and an offer of a test drive,which we took.After the test drive there was no pressure to buy the vehicle, subsequently we did and on collection we had a thorough handover from Yasmin, altogether a terrific experience from start to finish.
21 March 2025
Unprompted review
Reply from BYD South West
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Sophie.
I had an outstanding experience at BYD…
I had an outstanding experience at BYD Taunton! From the moment I walked in, Kelven and Deven made me feel welcome and went above and beyond to ensure I had all the information I needed. Their knowledge, professionalism, and friendly approach made the entire process seamless. The test drive was great, and they took the time to explain all the features of my new car in detail. I couldn’t be happier with my purchase and the top-tier customer service. Highly recommend BYD Taunton—ask for Kelven and Deven for the best experience!
13 February 2025
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Great customer service
I had a weekend test drive of a Seal u dmi Boost and ordered one after the test drive.Mitch and Ryan were both fantastic no sales pressure and could not do enough to secure the new Seal u dmi Boost in time grey for me .BYD service has been 1st class .Highly recommended
7 March 2025
Unprompted review
Reply from BYD South West
Hello Paul,
We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that Mitch and Ryan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
Brilliant customer service from start…
Brilliant customer service from start to finish.
Thank you Kelven and Devon
18 March 2025
Unprompted review
Reply from BYD South West
Hello Peter,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelven and Deven.
Best wishes, Izzy.
Excellent service
Excellent service. Car ready and waiting when I went to collect, a good reveal and it was all sorted quickly with me able to head out onto the road in my new Dolphin Design.
14 March 2025
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
BYD Boost test drive and sale
Chicaine and Dan were very helpful. Our only limit for the amount of time for a test drive, was if someone else had booked a drive after us. All our questions were answered honestly and we were never rushed, pressured or made to feel we overstayed our welcome. We were kept updated by email and/or phone call and car pick up time was allocated a full afternoon to explain everything to us. And always with a smile.
Thank you.
Annabelle
3 March 2025
Unprompted review
Reply from BYD South West
Hello Geoff,
Thank you for your great review regarding your recent experience at our Truro BYD dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Dan and Chicaine who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best,
Keira.
Excellent company
Excellent company, price was obviously the first draw but the contact and support before we visited was excellent. We travelled from london and they arranged collection from the station. All staff were friendly and knowledgeable. The handover was excellent and not rushed and they followed up to check all ok. Yasmin in particular was excellent. Highly recommend.
5 March 2025
Unprompted review
Reply from BYD South West
Hello,
Thank you so much for your lovely review in regards to our Exeter dealership, I will definitely pass on your kind words to Yasmin and the team as I know they will appreciate it! We look forward to seeing you again soon and hope you are enjoying your new car!
Best wishes,
Keira.
Fantastic service
Fantastic service. We weren’t looking for a car, saw Kelvin in the local shopping centre and booked a test drive. Blown away be the car and the service, so we got one. We know have the car, after service has been great, car is awesome.
5 March 2025
Unprompted review
Reply from BYD South West
Hello Kevin,
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that Kelvin was excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon!
Best wishes,
Keira.
All Round A Great Experience.
Kelven and Deven are great to deal with and nothing was too much trouble for them. We had a great handover with all details about our first EV being fully explained. We left feeling confident that we understood our car and that we could contact Kelven for any further support needed.
1 March 2025
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Superb Dealer and Team
What a fantastic Dealer. Thank you to Kelvin and Deven, they could have not been more helpful in the whole buying process. Together with the very comprehensive handover of our new Dolphin. Having bought a number of cars over the years, this purchase has been the most satisfying experience from a very professional and informative team, nothing was too much trouble. Thank you. Lin & Philip
7 March 2025
Unprompted review
Reply from BYD South West
Hello Linda,
We are delighted to hear your thoughts on your recent experience with our Taunton BYD dealership. It is great to hear that Kelvin & Deven were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
Brilliant BYD Truro
We are so very thankful to Dan & Chicane for their exceptional advice, support and service throughout our buying of a Seal U DM-i comfort.
We were looking for a medium sized plug in hybrid SUV and looked at all of the main brands, but stumbled across BYD. After trying the car, we could not fault the quality, finish, unbelievable specifications and the ridiculously reasonable price tag.
Whilst waiting for our Seal U to arrive, we had the opportunity to try all of the BYD models from the Dolphin to the Seal excellence. They are all very impressive cars with astronomical specifications when compared to competitors. I couldn't recommend them more.
In addition to this, the sales team (Dan & Chicane) were really informative and not pushy in the slightest, they let the car sell itself and gave a lovely, kind and friendly no pressure approach to sales. This is a breath of fresh air in comparison to most local main dealers who are constantly chasing and pushing for a sale.
You can definitely trust BYD Truro. Give one of their cars a try and you will not regret it. Highly recommend.
11 February 2025
Unprompted review
Reply from BYD South West
Hello Dominic,
We are delighted to hear your thoughts on your recent experience with our Truro dealership. It is great to hear that Chicaine and Dan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes,
Keira..
Thank you to Kelven and Deven for the…
Thank you to Kelven and Deven for the first class service from start to finish.
Delighted with our BYD. Also thanks to Erin for making the recommendation.
6 March 2025
Unprompted review
Reply from BYD South West
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that our team where professional and quick. Best wishes - Keira
Excellent service from Kelven and…
Excellent service from Kelven and Deven. Nothing was too much trouble. Should be 5 plus stars. Love my new car.
Thank you for all your support and helpful experience.
Thanks From Cynthia
7 February 2025
Unprompted review
Reply from BYD South West
Hello Cynthia,
We are so delighted to hear your amazing feedback regarding our Taunton dealership. It is amazing to hear such positive feedback and that Kelven and Deven provided you with service that was impeccable. Your recommendation means a lot to us as I will be sure to pass your kind words over to themselves and the team! We thank you again for your amazing feedback and we look forward to seeing you again soon.
All the best,
Keira.
Brilliant 5🌟
From start to finish, the experience has been fantastic. Mitch and Ryan have been brilliant and helpful explaining finance options and getting the right deal for me.
The vehicle sells itself but the customer service makes the difference.
I genuinely cannot see myself dealing with another brand.
Highly recommend.
27 February 2025
Unprompted review
Reply from BYD South West
Hello Dale,
We are delighted to hear your thoughts on your recent experience with our BYD Plymouth dealership. It is great to hear that Mitch and Ryan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
I ordered a Seal U Comfort on a…
I ordered a Seal U Comfort on a business lease from BYD Exeter. All has gone very smoothly. Ryan made the process easy - from the initial test drive to collection. Very pleased with the car.
17 February 2025
Unprompted review
Reply from BYD South West
Hello Nicola,
Thank you for your great review regarding your recent experience at our BYD Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Ryan who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Izzy.
good performance
the sales team was very pleasant and helpful, and provided a demonstrator quickly. The delivery estimate was not met, the car was late by about two weeks. The car was well presented and all questions were answered either immediately or after research.
20 February 2025
Unprompted review
Reply from BYD South West
Hello John,
Thank you for your kind words, our team at Taunton will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Izzy.
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