By Amica Reviews 289

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and feel fantastic to wear, often exceeding expectations. The ordering process is described as easy and efficient, with many appreciating the accurate sizing charts and diverse range of styles that flatter various body shapes. Reviewers frequently highlight the fast delivery service, with items arriving quickly and in perfect condition, making the overall purchasing experience very positive. However, some people were dissatisfied with the return policy, finding it difficult and costly, with issues like store credit only and lengthy processing times. There were also occasional concerns about inconsistent sizing between products and items arriving with minor damage or not meeting quality expectations.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and fit of the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the top quality products, beautiful... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers describing the process as an... See more

Order

Reviewers mention positive feedback about order, with many praising the ease and speed of the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the only down side to this great store is the fact you can’t get refunds only exchange or store credit(for 3 years). Bought a beautiful jumpsuit, which fits everywhere except I’m too lo... See more

Rated 3 out of 5 stars

I purchased 2 pairs of shoes. The sizes are not consistent. I purchased the size 38 in "Angelmay Slingback White Heels which fit perfectly. The second pair "Matilda White Iridescent Rhinestone Heels... See more

Rated 3 out of 5 stars

Good quality clothes. Breached their terms and conditions regarding store credit. Didn’t issue a store credit within stated time frame and are now ignoring my emails. Have raised with Consumer Affairs... See more

Rated 5 out of 5 stars

Recently Purchased the Beyond The Stars Short Sleeve Top - Black Emerald Gold Sequin top . Absolutely Gorgeous top just a tad short for my long torso. I know description says will increase in length w... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

289 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(289)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They’re holding onto my money

I returned my order in November and returned the entire thing. Two months later, they are still holding $230 of my money. I haven’t been issued a credit or refund.

Despite having all items returned, I was later asked to “confirm” whether I had sent everything back, even though they already had the full return. Communication has been slow and inconsistent, and I’ve had to repeatedly chase this up myself.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I had to send a dress back as it was…

I had to send a dress back as it was too small and requested a refund as nothing else suited me, so I ended up having to pay for shipping again, then I get an order confirmation to say that dress is on its way to me!! I didn't re order, I'm not happy with the whole process, no one has even gotten back to about my refund, and I don't know why they're delivering the same dress back to my address!!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS STORE

DO NOT BUY FROM THIS STORE. They illegally don’t offer refunds when the quality of their goods are rubbish. I’m sorry I didn’t pay using PayPal. Purchase from anywhere else than here.

3 November 2025
Unprompted review
Rated 2 out of 5 stars

I have always found shipping to be…

I have always found shipping to be quite slow. They now also place a ribbon on their garments which makes it really difficult to try the dresses onstage and see if they sit properly on you.

Updated: 4 weeks later and I still haven’t revived my order.
Customer service slow at responding.
I cancelled my order and have not received any form for reimbursement even though I received an email confirming my order was cancelled.
Terrible service!

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible returns process

Terrible returns process, ribbon was placed and had to be taken off to be able to try maxi dress on properly - sent back due to being too big and ordered a smaller size. Tags still attached and refund refused. Will never order again, terrible customer service

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I needed a last minute outfit for a…

I needed a last minute outfit for a wedding and bought online through By Amica. It came quickly in the mail and the fabric and colour was just as it looked online. Perfect for the wedding!
I highly recommend By Amica 💖

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Let's be honest about By Amica!

Let's be honest, I am a curvy girl and for most curvy girls that mean always trying to find a shop that makes clothes that fit. It is a real issue!! That's where By Amica comes in to save the day. They have some many designs and styles to fit every body type and show them offer using models who are curvy and confident.

I have bought 3 dresses from By Amica and honestly could have bought more. There are so many choices and they are always bringing out new designs to suit every occasion.

The best part is that By Amica regularly consults their By Amica community on their designs and what our community what to see in their clothes.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 4 bridesmaids dresses & a…

I purchased 4 bridesmaids dresses & a mother of the bride dress from ByAmica, they were absolutely perfect my girls looked HOT and my mum felt a million dollars. I love shopping with you guys and my girls were SO impressed with the material of the dresses! Love love love

5 December 2025
Unprompted review
Rated 5 out of 5 stars

When you’re looking for that something…

When you’re looking for that something special - here’s where to find it. Three weddings and another special event all done - easily and on time. The service has been awesome. Well done!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Just want to give a shoutout to this…

Just want to give a shoutout to this brand! After giving birth to two children (4 & 1) and chasing my dream to finish my post-grad, I’m so in love with myself again (pat pat, mommy!). Here I am feeling sexy and wonderful on my graduation! I can’t praise enough the confidence boost this brand has given to women like me. A lot of people have been asking where I got the dress. 🥰”

top quality products
positive and supportive team and community
service is a breeze (sizing details and fast shipping)

ticked all the boxes

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Size range inclusive and hard to beat customer service

Love this company for many reasons - quality, price, inclusive sizing, use of models of all sizes and excellent customer service. The new Facebook group has helped even more so we can see others in these beautiful items. They've really created a supportive and positive community.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Love the dresses

Love the dresses, have bought from byamica a few times. Great quality, and on point with sizing.. cant wait to wear my newest addition at xmas time.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing!!!

Always amazing!!!! The clothes are gorgeous, incredible style , fit and perfect for any occasion.. Fast postage and never found an item I don’t love and still wear ..

9 December 2025
Unprompted review
Rated 5 out of 5 stars

By Amica clothing designs are stunning…

By Amica clothing designs are stunning I always receive compliments when I wear one of their dresses. The fabrics and Workmanship is of amazing quality and is amazing in price. When I have an event to attend By Amica is my go too!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful quality clothes, amazing service!

By Amica have such amazing quality clothes that fit so well! Ive been a customer for a very long time and will continue to be. Their service on social media is always top tier also. The team will answer any questions promptly on comments or message!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I love the range of clothes at By…

I love the range of clothes at By Amica! At my first fitting appointment the ladies were lovely and so helpful! I felt amazing in the dresses and left with 5 dresses and a Jacket. I've since bought online and I am extremely happy with my purchases.

28 May 2025
Unprompted review

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