by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Furniture Store

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

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No recent history of asking for reviews

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful barstools, best customer service!

By Crea has by far been the best customer experience I’ve had when it comes to all the furnishings I purchased for my new home.

When I ordered the wrong barstool height, they generously shipped replacements for me beyond the return window.

The Philip barstools are perfectly made- leather is flawless, the frames are sturdy. They are comfortable and look beautiful. I get so many compliments. Could not be happier with this purchase! I will be a lifelong By Crea customer.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

I cannot say enough good things about this company and the customer service team.

I had some adjustments that I needed on my order and the team was prompt with responses and went above and beyond to make sure I was happy with the end result.

If you are considering purchasing a piece from them, do not hesitate.

This company is amazing and their product quality is excellent.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic quality barstools and also excellent customer service. I had a few queries before I ordered and I got in touch. I got answers straight away . I will definitely be using them again .

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Still Waiting for My Order

I ordered an indoor stool and bench 2/6/ 2026 and have not received the items as of 4/15/2026.
I have been following the status on the UPS website. The items were received in the Louisville, KY. UPS warehouse 2/18/2026 and has yet to be shipped to me.
I emailed Crea 3/12/2026 to ask for assistance and was advised by Sara, “Your order is on its way, so please allow a little more time.”
Then I received an email from Nicole 3/13/2026 stating, “The estimated time for delivery is today - finally an update!"
I am so disappointed because if the counter stool works for my condo, I wanted to order four additional stools.”

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The chairs look great and feel very…

The chairs look great and feel very sturdy. Love the minimalistic look and it looks great in the space. One of the chairs came chipped off and after contacting them they immediately offered a solution. Definitely recommend!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Stunning bar stools

Always a worry buying furniture online without physically seeing it, but we liked the design and took the risk. Our barstools are absolutely perfect! Beautifully crafted and top quality. They arrived very quickly. We are very happy with our purchase.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Service Excellence

I purchased 4 Philip bars stalls during August 25 and was extremely pleased with the timing of the deliver and quality of the product. unfortunately I have recently had an issue with one stall, but I have to commend by Crea how they dealt with my issue so promptly and efficiently replacing the stall with no quibble, communication was excellent. I would highly recommend by Crea

16 March 2026
Unprompted review
Rated 5 out of 5 stars

4 Years in and still Stunning!

Purchased 6 bar stools from Crea back in 2022.
The stools are still in action and looking great!
We chose these as they had a simplistic modern look
And they were very low backed so did not disrupt the view we have 😊
You get what you pay for in this world!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful stools

Beautiful stools, simple and very well well made, fair price and incredible customer service by Sara.
Very happy Canadian client !

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great design

Great design, pretty fast delivery although special order with my own fabric. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m extremely happy with my new bar…

I’m extremely happy with my new bar stools from By Crea! They are incredibly stylish and very comfortable. They feel sturdy and high-quality. They fit perfectly in our home. Highly recommended!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Best Freja barstools ever!

I was looking ages for the perfect barstool for my kitchen bar. After seeing the ones I loved on an instagram post I went directly to the website of "by Crea" and found the ones I loved. I was a bit sceptical to order online from another country but the website gave me reassurance that it was legit.
I ordered two and the communication was great. They arrived quick and very well packed.
I have been enjoying them a lot and the quality is as aspected.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and durability

I purchased high chairs from ByCrea in 2022 and honestly, four years later, they still look like new.
The quality is outstanding — sturdy, well finished, and truly built to last, even with daily use.
It’s rare nowadays to find products this reliable over time.
I highly recommend ByCrea without hesitation!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Still satisfied after 3 years

After nearly 3 years we are still totally satisfied with the bar-chairs: qualtiy and price are convincing. We have not had any problems nor with the chair or with the (online) service. All questions have been answered in short time.
Well done!

27 January 2026
Unprompted review

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