by Crea® Reviews 883

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and timeless design. Many people highlight the outstanding customer service, describing it as responsive, helpful, and genuinely caring, often exceeding expectations. The ordering process is frequently mentioned as smooth, and the delivery is often described as quick and well-packaged. However, some customers have experienced issues with delivery and communication regarding their orders. A few individuals reported delays in receiving their items and inconsistent information from customer service about shipping status, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent craftsmanship,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Order

Clients share positive opinions on order. Many customers praise the easy ordering process, with some... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast delivery times,... See more

Based on these reviews

Rated 5 out of 5 stars

The stools are beautiful and seem very well made. They came quickly and were expertly packaged. No assembly required. I ordered the pads to protect my floors and much to my very pleasant surprise,... See more

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

Don’t know where to start, I can’t recommend this company enough, especially the CEO Alexandra who accommodates you from beginning to end her customer service is excellent, everyone’s is can’t fau... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more


Company details

  1. Furniture Store

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

883 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Fantastic company

Fantastic quality barstools and also excellent customer service. I had a few queries before I ordered and I got in touch. I got answers straight away . I will definitely be using them again .

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Still Waiting for My Order

I ordered an indoor stool and bench 2/6/ 2026 and have not received the items as of 4/15/2026.
I have been following the status on the UPS website. The items were received in the Louisville, KY. UPS warehouse 2/18/2026 and has yet to be shipped to me.
I emailed Crea 3/12/2026 to ask for assistance and was advised by Sara, “Your order is on its way, so please allow a little more time.”
Then I received an email from Nicole 3/13/2026 stating, “The estimated time for delivery is today - finally an update!"
I am so disappointed because if the counter stool works for my condo, I wanted to order four additional stools.”

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The chairs look great and feel very…

The chairs look great and feel very sturdy. Love the minimalistic look and it looks great in the space. One of the chairs came chipped off and after contacting them they immediately offered a solution. Definitely recommend!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Stunning bar stools

Always a worry buying furniture online without physically seeing it, but we liked the design and took the risk. Our barstools are absolutely perfect! Beautifully crafted and top quality. They arrived very quickly. We are very happy with our purchase.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Service Excellence

I purchased 4 Philip bars stalls during August 25 and was extremely pleased with the timing of the deliver and quality of the product. unfortunately I have recently had an issue with one stall, but I have to commend by Crea how they dealt with my issue so promptly and efficiently replacing the stall with no quibble, communication was excellent. I would highly recommend by Crea

16 March 2026
Unprompted review
Rated 5 out of 5 stars

4 Years in and still Stunning!

Purchased 6 bar stools from Crea back in 2022.
The stools are still in action and looking great!
We chose these as they had a simplistic modern look
And they were very low backed so did not disrupt the view we have 😊
You get what you pay for in this world!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful stools

Beautiful stools, simple and very well well made, fair price and incredible customer service by Sara.
Very happy Canadian client !

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great design

Great design, pretty fast delivery although special order with my own fabric. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m extremely happy with my new bar…

I’m extremely happy with my new bar stools from By Crea! They are incredibly stylish and very comfortable. They feel sturdy and high-quality. They fit perfectly in our home. Highly recommended!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Best Freja barstools ever!

I was looking ages for the perfect barstool for my kitchen bar. After seeing the ones I loved on an instagram post I went directly to the website of "by Crea" and found the ones I loved. I was a bit sceptical to order online from another country but the website gave me reassurance that it was legit.
I ordered two and the communication was great. They arrived quick and very well packed.
I have been enjoying them a lot and the quality is as aspected.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and durability

I purchased high chairs from ByCrea in 2022 and honestly, four years later, they still look like new.
The quality is outstanding — sturdy, well finished, and truly built to last, even with daily use.
It’s rare nowadays to find products this reliable over time.
I highly recommend ByCrea without hesitation!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Still satisfied after 3 years

After nearly 3 years we are still totally satisfied with the bar-chairs: qualtiy and price are convincing. We have not had any problems nor with the chair or with the (online) service. All questions have been answered in short time.
Well done!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I love the barstools

I love the barstools. The quality is excellent and ordering was easy. By Crea was responsive, and quite frankly, far exceeded my expectations as we worked through an issue with shipping, and the bar stools arrived quickly.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product, Great Service

Great product, superb customer service! I ordered 6 stools for my new house which I needed by Christmas. They sent an email to make sure I had ordered the correct height stools and then got them here early-saving family from eating Christmas dinner sitting on the floor. Can’t speak highly enough about the quality and service!

19 December 2025
Unprompted review

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