Buywatchesonline Reviews 12

TrustScore 2 out of 5

2.0

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2.0

Poor

TrustScore 2 out of 5

12 reviews

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Rated 1 out of 5 stars

Hoax website

Deducted amount from my credit card. No email confirming my order. Ring the number on the website and it isn't even a number. Total HOAX/SCAM website. Do NOT use.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Don’t be fooled by their pricing! They are rubbish

This mob sent through a watch for my son which I purchased last March, We got the watch and the hand dials wouldn’t calibrate despite trying to talk to them their IVR says send through an email to have a warranty issue attended to so we did. What do I get? An email with a link to some random overseas YouTuber on how to calibrate the dials. I Had an issue with the watch from day one and these imbeciles had no intentions of helping just a link. Tried a few times with follow up emails no response! and recently took the opportunity to send another email but now 8days with no response again! Don’t be fooled and buy from them, go and visit a real dealer outlet elsewhere and you get the service you deserve.

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful! Helped me find the best watch, delivered the next day, and when I had trouble setting up, they talked me through it over the phone (other sites I've been to tell me to look at the instructions and just hang up...)

11 October 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. These guys are knowledgeable and honest. I bought one for my dad and called to check if it was available. When I told them I prefer one with large numbers or something easier to read, the gentleman on the phone actually told me that the watch I was getting is too dark, so might be hard for dad to read. He steered me to another watch which was actually cheaper (that's rare in my experience!) and Dad was very happy with it!

Fast delivery too, I was in Rural VIC at the time and I still received it the next day.

26 July 2019
Unprompted review
Rated 5 out of 5 stars

Professional And honest seller

They are professional, i asked them a few questions about Gshock codes and abbreviation i don't understand. They answered them correctly and i am happy.

I bought gshock 1 for myself and 1 for my wife. We both happy with the watches. Because they made in thailand and that's what we wanted.

The delivery so quick, express only 1 day arrived at my place. They packed them so nicely so no damage at all when we received them.

They even gave us discount voucher for our next purchase.

I am glad to find buywatchesonline website and will defintely buy again from them and recommend friends to buy from them.

19 March 2019
Unprompted review
Rated 4 out of 5 stars

I have just received my new Baby G…

I have just received my new Baby G watch and am very impressed with the service as it took under 24 hours to reach me in Queensland. I do find the band rather a tight fit on my wrist as I didn't think I had a large wrist, band fits on 2nd hole. Can I get a larger band anywhere?

12 July 2018
Unprompted review
Rated 1 out of 5 stars

I brought a Casio G Shock from these …

I brought a Casio G Shock from these guys. Water appeared under the glass 2 months later. When I contacted them they said this was normal for Casio watches. I requested they replace or repair and my emails were completely ignored. I contacted Casio directly who informed me that a lot of people have had this trouble with Buywatchesnonline. I would never buy with these guys again.

9 November 2017
Unprompted review
Buywatchesonline logo

Reply from Buywatchesonline

Hi Christine,

We're very sorry to hear that you've had such a bad experience with us. We want to make this right and will do everything possible to fix this issue today. I've tried searching for emails based on your name and wasn't able to find anything.

Can I please confirm that you are emailing help@buywatchesonline.com.au

I will be on stand by and will do everything humanly possible to resolve this matter today.

Also, I wanted to let you know that Casio Australia have a policy where all customers are required to contact the retailer where they purchased the product, rather than them directly, for all warranty related issues.

I look forward to your reply and would like to apologise once again for the hassle that you've experienced.

Kind Regards

Michael

Customer Service Team

Rated 5 out of 5 stars

Can’t go wrong

The best when I saw it I really thought it was too good to be true and i ordered a Monday morning at 9 am and it was at my house the Tuesday morning at 7:30 great service would recommend

29 October 2017
Unprompted review
Rated 5 out of 5 stars

Great Site and Deals

Found this site while searching for what to get my kids, it's a lot cheaper. Was a bit concerned because usually if something seems to be too good to be true... but glad to be wrong in this case. Saves a lot of hassle when wondering what to get kids/friends/even the wife!

7 October 2016
Unprompted review
Rated 5 out of 5 stars

Great experience!

I accidentally put in wrong shipping details. Customer service called me straight away to confirm to be able to post the watch out same day. I received the parcel next day!
Phantastic experience, thank you very much!

6 October 2016
Unprompted review

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