Jeremy’s help was such a huge relief. Thanks for assisting me all throughout my concern, Jeremy.
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See what reviewers are saying
You guys are helping but not resolving the issue. I have trapped in this membership and I didn’t see any email that my account will get charged. I lost my balance here. I am devastated
I don't understand how an error occurred that caused me to be included in the membership, but the error was quickly resolved.
Issue resolved quickly by Imani,an employee of buythepencil.com. Thank you!
No recent history of asking for reviews
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Issued being addressed by Kurt
THIS IS A SCAM..
THIS IS A SCAM... THEY ADD FRAUDULENT CHARGES TO CARDS THAT HAVE NOTHING TO DO WITH THEM.
The company promise to sort my problem…
The company promise to sort my problem out,and they busy with my process as promised.
The best support people
Problem addressed
Imani helped to resolve the issue.
Good company
Issue resolved quickly!
Issue resolved quickly by Imani,an employee of buythepencil.com. Thank you!
If I could give 0 stars I would
If I could give 0 stars I would
The customer service I received from someone called kobby was so poor and he refused to help till I changed my rating on the chat. He has poor listening skills.

Reply from Buythepencil
Eugene assisted resolve my issue
Eugene assisted resolve my issue. Thank you so much
Very good excellent service
Very good excellent service. Good customer care received. Quick response to everything.
Not worth even for a 1 star!
The escalations manager was only after the rating of 4 or 5 stars and in return they will process the refund! Funny this just reflects how poor the customer service is!
They were very attentive and…
They were very attentive and professional. I had a very good experience dealing with the staff
Prompt response and a happy client
The assurance of refund
The assurance of refund. I hope my refund will be issue as soon as possible
Working with Emily was great
Working with Emily was great. All problems resolved.
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