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BuyShedsDirect Reviews 

11,505
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,462 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive on time and often earlier than expected. Many appreciate the helpful and polite delivery drivers and other staff members who go the extra mile. The ordering process is consistently described as easy and smooth, with good communication and updates provided throughout. However, some customers also noted concerns regarding product quality, mentioning issues like un-drilled timbers or parts needing cutting. Reviewers sometimes experienced defects such as warped wood, visible gaps, or nails sticking out, impacting the product's overall finish and weatherproofing. A few other people also felt that delivery times for bespoke or out-of-stock items were longer than initially indicated.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing significant disappointment.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the politeness... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient, especially... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment regarding the product's... See more

Staff

People report positive experiences with staff, particularly praising the helpfulness and politeness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shed was as expected and properly delivered. It was disappointing that the timber items were not pre-drilled or even marked and I needed to use a saw to reduce some timbers to the right size. Th... See more

Rated 4 out of 5 stars

The shed was installed and leaked rain within 24 hours of its erection. As its price was almost £1000 I was very upset. It was then treated for me with 2 heavy coats of preservative and cracks in the... See more

Rated 4 out of 5 stars

We had good communication with the company and the delivery date was exactly as stated and all the scheduled items after checking through the delivery were with the package. The instructions were rela... See more

Rated 4 out of 5 stars

Afternoon, i thought the purchasing of the shed was very smooth, with plenty of emails updating me on my order. The delivery driver Nathan was prompt and very polite and helpful. I have assembled the... See more


Company details

  1. Garden Building Supplier
  2. Fence Supply Store
  3. Garden Center

About BuyShedsDirect

Written by the company

Buy Sheds Direct is a specialist online retailer of garden buildings, sheds and outdoor storage solutions, helping customers across the UK find the right products for their homes and gardens. We offer a comprehensive selection of garden buildings designed to provide practical storage, additional living space and attractive outdoor features.

Our range includes wooden sheds, metal sheds, plastic sheds, bike storage, garden storage boxes, log stores and outdoor storage units. We also supply summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and other garden buildings to suit a variety of lifestyles and outdoor spaces.

Whether you're looking for secure garden storage, a dedicated workspace, a hobby room or a place to relax and entertain, Buy Sheds Direct offers products from leading manufacturers and trusted brands. Customers can choose from a wide variety of sizes, styles and specifications to find the best solution for their needs.

We aim to make buying a shed or garden building online as simple as possible through detailed product descriptions, clear specifications and helpful customer support. Our website allows customers to compare products and make informed purchasing decisions with confidence.

Buy Sheds Direct is dedicated to delivering quality products, reliable service and a seamless online shopping experience. We are proud to help thousands of customers every year improve their gardens with practical and attractive outdoor structures.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(11,505)

1,439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ordering was easy

ordering was easy, I was kept informed every step of the way, arrived on time. shed was easy to put up (about 12hrs but I am 76 and the hottest day in June)The only problem were a few minor bits missing, 3 X 70mm screws, the padlock and the name plate. No big deal I had screws and padlock in the garage.

24 June 2026
Rated 1 out of 5 stars

Ordered a shed which stated 5 working…

Ordered a shed which stated 5 working days delivery (17 June). Just got a text to say it wont be ready until 27th July

Would have ordered elsewhere if the delivery times were truthful on the website

No emails from the company just a text from forest - the delivery company

UPDATE : Recieved text stating a day and time for delivery - didn't turn up. No communication to say there's a problem. Having to chase up delivery issues myself

12 June 2026
BuyShedsDirect logo

Reply from BuyShedsDirect

Hi Richard,
We're sorry for the disappointment caused by the delay to your order.

Having reviewed the email you sent after your review, we can see that you contacted us after receiving notification from the supplier regarding the revised lead time. We appreciate that the updated date was later than originally anticipated and understand your frustration.

Unfortunately, from time to time, lead times can change due to manufacturing or operational factors outside of our control.

We apologise for the inconvenience caused and appreciate your feedback.

Kind Regards,
The Buy Sheds Direct Team

Rated 5 out of 5 stars

I had an 8x6 Shed delivered earlier in…

I had an 8x6 Shed delivered earlier in the month by Chris & Mark, both absolut Gentleman and provided all the information we needed for self build. I couldnt fault them, Chris was extremely informative and provided lots of options if anything was missing/wrong. I'm really happy and feel reassured about our new shed

9 June 2026
Rated 5 out of 5 stars

Great

Two very nice men James and Darren delivered my shed this morning, they were very helpful and great Ambassadors for the company. The shed was good quality for the money we paid and can't wait to build it.

15 June 2026
Rated 2 out of 5 stars

Dont buy

Ordered my forest beckwood 15ft x 10ft shed at a price of over £1500 have now installed it.To say im dissapointed is an understatement.
The quality of manufacture is appalling ,
.shiplap cladding not fitting
.very poor modular panels not fitting to each other very poor edges shiplap not squared off
. twisted ,bent and broken battens
gaps and splits in shiplap
. sagging /bent roof supports
extremely poor manufacture process
square ends on battens when angled cut is required nails not connecting with anything
. final edges not finished to ensure a good fit
. Had our first heavy downpour today and water ingress in several places due to shiplap not fitting properly at factory.
I am going to pay and make adjustments in order to stop water ingress at my cost.
Would i buy another forest shed NO
Would i buy from Buy Sheds Direct NO
Would i recommend you buy from either NO.
A lot of money spent on a very poor product.

22 June 2026
Unprompted review
BuyShedsDirect logo

Reply from BuyShedsDirect

Hi Barry,
We're sorry to read of your disappointment and appreciate you taking the time to leave your feedback.

We would like the opportunity to investigate the concerns you've raised, however we have been unable to identify your order from the information provided. We have therefore contacted you directly to request further details so that we can locate the order and review the issues with the supplier.

We look forward to hearing from you and working towards a resolution.

Kind Regards,
The Buy Sheds Direct Team

Rated 5 out of 5 stars

8x6 shed purchase review

Can’t really fault my purchase or experience, ordering process was easy, shed was delivered on the day arranged. Driver was excellent and drove to the alley at the back of my property and we unloaded it together.

On assembly I found that a few roof fascia’s were missing, I contacted the customer service who apologised and ordered the fascia for me, she explained it’d take a week to get them to me. However, they arrived today, after just 5 days.

Shed is as expected and reasonable quality for the money.

Overall I’m more than happy with both the product and the customer service.

5 June 2026
Rated 3 out of 5 stars

My honest option

How I have the shed up and finished I can give a honest review
Price is great ordering is easy
Delivery is excellent the driver Roy T went the extra mile ,reversed on the drive unloaded it and gave me some useful tips on erecting the shed .
The erecting of the shed had some issue I found that more information on how and where to stick the Forest badge then for things like the fitting the roof ,I found out from u-tube . I left the shed standing against the garage whilst I finished the fence behind where the shed was going and when I went to pre-paint the panels the ferrous nails holding the ship lap to the frame had gone brown leaving brown marks around the nail hole easily fixed with a extra dollop of Duckback . But really Forest a shed quarantined for 25 years held together with ferrous nails ?
After fitting the roof undid the felt marks down the middle and a hole .Lucky for me the brother-in-law who was helping me had reflected his shed last year and had some over ,so with the supplied felt and the second hand felt made 3 strips across the roof .
So overall not over impressed ,valve for money OK but you get what you pay for

25 May 2026
Rated 5 out of 5 stars

From initial ordering to delivery…

From initial ordering to delivery everything was perfect. I was informed every step of the way about my order and the driver Nathan arrived on time and was helpful and friendly. The shed looks sturdy. I would recommend every time.

16 June 2026
Rated 3 out of 5 stars

Pleased but....

I like the product and ease of ordering, but not received it yet. Annoying that website says 10 days delivery and it is probably 5 weeks.
Also the 5% discount does not get applied.

7 June 2026
Rated 1 out of 5 stars

These sheds are terrible I paid £729.00…

These sheds are terrible I paid £729.00 and it has bad gaps in all four side and I mean gaps some are 8mm wide , I would not honestly go near them they are terrible

3 April 2026
Unprompted review
BuyShedsDirect logo

Reply from BuyShedsDirect

Hi Kris,
Thank you for your review,
We're sorry to hear you're disappointed with your shed. We haven't received any previous contact regarding these issues, so we'd like the opportunity to investigate. Please contact our customer service team with photos of the gaps you've mentioned, and we'll be happy to assess them and help find a resolution.

Kind Regards,
The Buy Sheds Direct Team

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