Buygames.PS logo
Visit website

Buygames.PS Reviews 

24,552
•
TrustScore 4.5 out of 5

4.7

Video Game Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, often highlighting quick and efficient problem resolution. Many people appreciate the exceptional customer service, noting that agents are professional, kind, and provide a very good service. Reviewers are particularly impressed with the quick response times, with issues often resolved within minutes, making the overall experience smooth and easy. However, some customers also noted issues regarding product clarity, specifically that it's not always clear if a purchase is for an account or a code. A few other people also felt that if an account doesn't work as intended, the company does not offer refunds or solutions, stating it's the customer's responsibility.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast, efficient, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and love for the... See more

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

My order have been taking to long to be delivered so I asked a refund in the live chat and after 2 minutes, my request have been accepted. Thank you to EVA for the rapidity !

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(24,552)

3,384 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They are Scam Me

They are Scam Me :
I had an issue with my purchase. The account stopped working for me and support refused to provide a refund or replacement, stating that the product is for Xbox only and not supported on PC.

Make sure you fully understand the usage limitations before purchasing, as support will not assist if the account is used outside their stated platform.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Andy

Andy. Was a really good help when I had a problem with an account. It was solved in less than a minute.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Eva was amazing

Eva was amazing and swift in her response very straightforward made it clear 007 First Light is on back order so I should expect a delay but will 100% receive the game within 12-24 hours maximum.

The transparency is amazing

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Got my game

Got my game, lost access to the account. Reached out to them and got it back. Trustworthy and fast. Full marks. Sam told me to mention his name as he was the advisor that helped me, shout out to him.

4 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look