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Buygames.PS Reviews 

24,591
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, kind, and very helpful in resolving issues. People consistently highlight the exceptional customer service and the efficiency of the overall process. Reviewers are particularly impressed with the quick response times, often receiving immediate assistance and solutions. However, some people mentioned experiencing unhelpful customer support when issues arose with their purchased products. These reviewers reported instances where agents were uncooperative, blocked them from chat, or provided generic responses like being told to wait.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, speed, and... See more

Customer service

Customers had positive experiences with customer service, often praising the fast, efficient, and helpful... See more

Service

People report positive experiences with service, often highlighting the speed, efficiency, and helpfulness of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the speed and efficiency of... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their game... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

My order have been taking to long to be delivered so I asked a refund in the live chat and after 2 minutes, my request have been accepted. Thank you to EVA for the rapidity !

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,591)

3,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great support experience

Great support experience. I needed help setting up a new account, and Andy sorted everything out quickly and efficiently. Friendly service and very fast response, really appreciated the help!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Andy was very helpful and professional…

Andy was very helpful and professional throughout the whole process. When I lost access to my Elden Ring account, he responded quickly, checked the issue, and provided me with a replacement account without any hassle. The support was fast, friendly, and efficient. I really appreciate how smoothly everything was handled. Thank you, Andy, for the excellent customer service! Highly recommended.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible chat service

Horrible chat service, unfriendly people, no clarification, regarding the purchase they don't have in stock and they close the support request rudely and without explanation. I don't recommend this site to anyone. Rating manipulation, beware.

6 June 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Goncalo, I am very sorry to hear that your chat request was closed rudely and without a proper explanation regarding stock. This does not reflect our service standards. Please reach back out to our live support, we want to ensure your order is either fulfilled immediately or fully refunded without any further hassle.

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